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Entry Level Help Desk Support Jobs in Idaho (NOW HIRING)

WinCo Foods

Help Desk Technician

Boise, ID · On-site

$19 - $25.75/hr

Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you ... Participates in on the job training as necessary to perform Help Desk Technician duties. * Answer ...

New

WinCo Foods

Help Desk Technician

Boise, ID · On-site

$19 - $25.75/hr

Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you ... Participates in on the job training as necessary to perform Help Desk Technician duties. * Answer ...

New

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

Sharecare

Lead Customer Service Rep

Boise, ID · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Clearwater Analytics

IT Support Specialist

Boise, ID

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and ... Support basic Exchange/M365 tasks like shared mailboxes and distribution lists Documentation * Keep ...

Clearwater Analytics

IT Support Specialist

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and ... Support basic Exchange/M365 tasks like shared mailboxes and distribution lists Documentation * Keep ...

Clearwater Analytics

IT Support Specialist

Boise, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to help desk tickets and walk-up requests from office employees * Troubleshoot hardware and ... Support basic Exchange/M365 tasks like shared mailboxes and distribution lists Documentation * Keep ...

WaFd Bank

IT Service Desk I

Boise, ID · On-site

$20 - $25/hr

  • Medical

  • Life

  • Retirement

  • PTO

Support will include resetting passwords, unlocking accounts, providing first response to tickets ... One year of IT related Help Desk experience required * High school diploma or GED or the equivalent ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Idaho

Entry Level Help Desk Support information

See Idaho salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for entry level help desk support in Idaho is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $21.73 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are popular job titles related to Entry Level Help Desk Support jobs in Idaho?

For Entry Level Help Desk Support jobs in Idaho, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Idaho look for?

The top searched job categories for Entry Level Help Desk Support jobs in Idaho are:

What cities in Idaho are hiring for Entry Level Help Desk Support jobs?

Cities in Idaho with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Idaho as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,794 per year, or $19.6 per hour.

IT Help Desk Technician

Lewis Clark Early Childhood Program

Lewiston, ID • On-site

$17.12 - $22.35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance
  • Bonus based on performance

IT Help Desk Technician
Help desk support specialist are the go-to people for providing technical assistance and support related to computer systems, hardware and software.  LCECP is seeking an individual who is willing to fill the role of providing support for agency staff in all aspects of technology.
Position Summary:
This position ensures the design, development and maintenance of agency-wide information technology network systems.  The IT Technician's role is to ensure the streamlined operation of information technology in alignment with the business objectives of the organization.  The IT Technician will plan, coordinate IT-related activities of the organization, as well as provide support for daily operational activities of information technology.  The IT Technician will work closely with decision makers in other department to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Our IT Help Desk Technician will be responsible for:
  • Utilize and accurately maintain LCECP IT ticket system
  • Maintain inventories of devices
  • Manage and maintain updates and installing software or applications based on supervisor requests and/or approval
  • Offer staff trainings on basic computer function, including but not limited to email access, cybersecurity best practices, document management and other general tasks
  • Monitor and report any cybersecurity concerns detected during the normal course of day-to-day operations
Education and Experience:
  • Associate Degree in Computer Networking, Information Technology or related fields
  • Most hold a valid driver's license
 
Monday – Friday 7:30 am to 4:00 pm 
40 hrs. a week/ 52 weeks a year 
This position is eligible for full dental and health benefits after 90 days.
 Competitive wage based on education and experience.
(12) paid holidays
Position accrues sick and vacation time 
For questions about this position, please email humanresources@lcecp.org.
Our email is sometimes misrouted to spam/junk inbox, please check if you do not hear from our team within 72 hours. 
 Position(s) closes: 09/02/2026
This institution is an equal opportunity provider.