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Help Desk Manager Jobs in Rochester, NY (NOW HIRING)

Dave & Buster's

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Maximus

Junior CIC Analyst

Geneseo, NY

... management. Working under the guidance of senior analysts and shift leads, the role focuses on ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Rochester, NY · On-site

... management. Working under the guidance of senior analysts and shift leads, the role focuses on ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Geneseo, NY · On-site

... management. Working under the guidance of senior analysts and shift leads, the role focuses on ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Rochester, NY

... management. Working under the guidance of senior analysts and shift leads, the role focuses on ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Highgate Hotels

Front Desk Agent

Rochester, NY · On-site

$17/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Experience in a help desk environment or software support highly desirable * Computer skills ... Time management * Ability to manage change * Dependability * Attention to detail * CPP highly ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Experience in a help desk environment or software support highly desirable * Computer skills ... Time management * Ability to manage change * Dependability * Attention to detail * CPP highly ...

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All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rochester, NY

Help Desk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.8K

How much do help desk manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for help desk manager in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What are popular job titles related to Help Desk Manager jobs in Rochester, NY? For Help Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Rochester, NY look for? The top searched job categories for Help Desk Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Help Desk Manager jobs? Cities near Rochester, NY with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rochester, NY as of June 2026, with employment types broken down into 59% Full Time, 16% Part Time, 3% Temporary, and 22% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.

Dental Front Desk

Prosperity Placement Solutions

Rochester, NY • On-site

$19 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Dental Front Desk / Patient Care Coordinator

Schedule: Monday through Friday

Compensation: $19.00 - $22.00 per hour (Based on experience)

Why Join Our Practice?

Are you a warm, organized professional who loves creating a welcoming first impression? We are a thriving, patient-focused dental practice seeking a full-time Dental Front Desk / Patient Care Coordinator to join our energetic team. We believe that a positive patient experience starts at the front door, and we treat our team members with the same care and respect we show our patients.

  • Competitive Pay: $19.00 - $22.00/hour starting base rate.

  • Comprehensive Security: A robust full benefits package to protect your health and your future.

  • Great Hours: Predictable weekday scheduling that respects your evenings and gives you your weekends back.

Full Benefits & Perks

  • Medical, Dental, and Vision Insurance options.

  • Paid Time Off (PTO) and paid holidays for vacation, sick time, and personal days.

  • 401(k) Retirement Plan with a company match.

  • Uniform Allowance to keep you looking sharp and comfortable.

  • Dental Care Perks for you and your immediate family.

Core Responsibilities

  • The Face of the Practice: Warmly greet patients upon arrival, manage the check-in/check-out process, and answer incoming phone calls with a helpful attitude.

  • Smart Scheduling: Manage the daily appointment book to maximize clinical efficiency, schedule follow-ups, and make confirmation calls.

  • Insurance Coordination: Verify dental insurance benefits, submit claims, and help patients understand their coverage and copays.

  • Financial Management: Collect patient balances, process payments, and present transparent treatment plans with clear financial options.

  • Administrative Upkeep: Maintain accurate, digital patient charts in compliance with HIPAA guidelines and ensure the front office environment remains clean and organized.

Qualifications & Skills

  • Experience: Minimum of 1 year of experience in a dental or medical front office role is preferred (dental experience is a major plus!).

  • Software: Familiarity with dental practice management software (such as Dentrix, Open Dental, or Eaglesoft) is preferred.

  • Skills: Excellent communication, a professional phone demeanor, multitasking strengths, and strong basic computer skills.

  • Attributes: High reliability, a positive attitude, and a passion for customer service.

How to Apply

For immediate and confidential consideration, please send your resume directly to our recruitment manager, Brian Harris, or call our team today: Email: Brian@prosperityplacement.com -Phone: 941-999-4291

Apply