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Help Desk Manager Jobs in Rochester, NY (NOW HIRING)

Brite

Systems Administrator

Victor, NY · On-site

$75K - $90K/yr

Manage and maintain Brite internal tools as assigned. * Serve as an escalation point for trouble tickets on the Support Desk. * Interact with the help desk and other teams to assist in ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Manage and maintain inventory of company IT assets. * Troubleshoot operating system, network ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Manage and maintain inventory of company IT assets. * Troubleshoot operating system, network ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Manage and maintain inventory of company IT assets. * Troubleshoot operating system, network ... Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Experience in a help desk environment or software support highly desirable * Computer skills ... Time management * Ability to manage change * Dependability * Attention to detail * CPP highly ...

Paylocity

Executive Account Manager

Pittsford, NY · On-site

Experience in a help desk environment or software support highly desirable * Computer skills ... Time management * Ability to manage change * Dependability * Attention to detail * CPP highly ...

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

... help desk, service desk, dispatch, or other high-volume customer-facing environment. * Experience supporting business customers in telecommunications, technology, utilities, managed services, or a ...

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

... help desk, service desk, dispatch, or other high-volume customer-facing environment. * Experience supporting business customers in telecommunications, technology, utilities, managed services, or a ...

New Horizons Communications

Call Center Agent

Fairport, NY · On-site

$50K - $60K/yr

... help desk, service desk, dispatch, or other high-volume customer-facing environment. * Experience supporting business customers in telecommunications, technology, utilities, managed services, or a ...

TEKsystems

Desktop Support

Rochester, NY · On-site

$20 - $24/hr

Exchange and identity/access management services * Configure, deploy, and support Android and iOS ... Help Desk experience * Demonstrated Tier 2 troubleshooting and escalation ownership in an ...

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Showing results 41-60

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rochester, NY

Help Desk Manager information

See Rochester, NY salary details

$37.2K

$83.2K

$123.6K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Rochester, NY is $83,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rochester, NY?

The most popular types of Help Desk jobs in Rochester, NY are:

What are popular job titles related to Help Desk Manager jobs in Rochester, NY?

For Help Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Rochester, NY look for?

The top searched job categories for Help Desk Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Help Desk Manager jobs?

Cities near Rochester, NY with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,171 per year, or $40 per hour.

Front Desk and HR Coordinator - South Gates, NY - Full-Time, Days

Lifetime Assistance

Gates, NY • On-site

$21 - $25/hr

Other

Medical, PTO

Posted 4 days ago

Lifetime Assistance rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Lifetime Assistance - HR CoordinatorMake an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own.
Position Overview:
Job Title: HR Coordinator
Location: Rochester, NY
Department: Human Resources
Reports To: Director of HR Operations
Employment Type: Full-Time, Non-Exempt
Salary Range: $21.00 - $25.00/hour
Why Should You Work for Lifetime Assistance?
  • No-Premium Health Insurance: Access comprehensive healthcare at no extra cost.
  • Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.
Your Core Responsibilities:
HR Department Administrative Support
  • Serve as backup to the HR Operations Specialist, including processing status changes in UKG and sending termination/unemployment documentation.
  • Triage and assign HR Help Desk tickets within one hour of receipt.
  • Assist with basic HRIS reporting and monthly compliance/operational reports.
  • Coordinate fraud-check reporting to Ethico.
  • Prepare billing and usage reports (Indeed, Pitney Bowes, etc.).
  • Order HR supplies and process HR purchase orders and invoices.
  • Submit maintenance requests through QWare and coordinate desk setups for new HR hires.
  • Assist with planning HR meetings, engagement events, and department initiatives.
  • Perform additional administrative and operational duties as assigned.
Office & Reception Management
  • Provide professional reception coverage, greeting visitors and answering phones.
  • Manage reception calendar and appointment verification.
  • Assist employees with reception computer and printer needs.
  • Ensure coverage during breaks and PTO.
  • Maintain a clean, organized, and welcoming reception area.
Support to the Director of HR Operations
  • Assist with documentation preparation, project tracking, audits, and compliance efforts.
  • Maintain organized electronic HR files.
  • Support HR system implementations and department projects.
  • Draft internal communications and assist with presentation materials.
What You Bring:
Education
  • Associate's degree; Bachelor's degree in Human Resources, Business Administration, or related field (Preferred)
Experience
  • 2-5 years of progressive administrative experience, preferably in Human Resources.
  • HRIS experience preferred.
  • Proven experience handling confidential personnel information.
Technical Skills
  • Proficiency in Microsoft Office (Excel and PowerPoint required).
  • Experience with Sage Intacct or similar financial systems a plus.
Competencies & Attributes
  • Exceptional attention to detail and organizational skills.
  • Strong written and verbal communication abilities.
  • Professional discretion and confidentiality.
  • Service-oriented mindset with strong interpersonal skills.
  • Calm, steady presence in employee-facing environments.
  • Collaborative team player with proactive problem-solving abilities.
  • High integrity, strong follow-through, and a continuous improvement mindset.
Our Mission & Culture:
  • Mission-Driven Work: Empowering individuals to live with independence and purpose-your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and shared commitment to inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance's dedication to partnerships and quality of life for all.

Are You Ready to Begin?
If you're a detail-oriented professional passionate about supporting people and systems, apply today and join us in building lives of independence-one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
"I am part of something bigger... Being a Lifetime Assistance employee means everything to me."
- Kimberly C., Family Coordinator of Community Services, celebrating her 30th year with us
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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