Help Desk Manager Jobs in Rochester, NY (NOW HIRING)

Description

TEKsystems' client in Rochester NY is looking to hire a IT Associate on a contract to hire basis. This role supports day-to-day technology operations with an emphasis on end‑user computing, workstation and laptop support, help desk services, and the development and administration of online donor platforms, including the ANDAR/ePledge system. The position delivers hands-on technical assistance to ensure reliable and effective technology use across the organization. Responsibilities include maintaining and supporting computer systems, applications, and peripheral devices; assisting and training staff; and contributing to the setup and execution of online donor and pledging initiatives.

PRIMARY RESPONSIBILITIES:

• Deliver prompt, high-quality customer service and technical assistance
• Train and support staff on hardware, software, and internal business applications
• Prepare, install, and configure computers, peripherals, and related equipment
• Track and maintain technology assets and inventories
• Provide technical support for meetings, presentations, and events (internal and external)
• Evaluate user challenges and recommend practical technical solutions
• Document support requests, resolutions, and internal processes
• Maintain operating systems and associated applications
• Install, support, and troubleshoot desktop and laptop environments
• Identify system changes or upgrades and implement necessary adjustments
• Configure and deploy phones, computers, and related technology
• Monitor and manage software licenses and usage
• Support, maintain, upgrade, and troubleshoot network server infrastructure
• Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, FormAssembly)
• Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success
• Train employees on technology systems and office equipment
• Produce and distribute system and campaign reports
• Participate in assigned technology-related projects
• Coordinate and work in partnership with IT teams as needed
• Uphold and reflect the mission and values of United Way in all work
• Perform additional duties as required

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong analytical and troubleshooting abilities
• Effective collaborator and team participant
• Clear and professional verbal and written communication skills
• Ability to work independently and take initiative
• Solid technical aptitude and confidence working with technology
• Strong organizational and time‑management skills
• Willingness and ability to learn new systems and tools

Skills

Technical support, Support, Help desk, Service desk, Remote support, Help desk support, Hardware, Customer service, Troubleshooting, Windows, Active directory, Helpdesk troubleshooting, Windows 10, Phone system, Phone support, Outlook, Microsoft, Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system

Additional Skills & Qualifications

Required:

Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience

Preferred:

Bachelor’s degree in a related discipline

Industry certifications such as Microsoft credentials and/or CompTIA A+

Experience Level

Entry Level

If you feel you are qualified for this position, please submit your resume and a recruiter will reach out!

This is a Contract to Hire position based out of Rochester, NY.

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester,NY.

This position is anticipated to close on Sep 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.