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Help Desk Manager Jobs in Rochester, NY (NOW HIRING)

INA Solution Inc

IT Suppot Technician

Rochester, NY · On-site

... manages Microsoft 365 and Active Directory users; images and prepares workstations; documents issues; and escalates tickets as needed. Job Qualifications * 0-2 years of IT or Help Desk experience, or ...

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 environments. Strong experience with Active Directory administration and user account management.

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 environments. Strong experience with Active Directory administration and user account management.

Dave & Buster

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Front Desk/Host Position Dave & Buster's is different from everywhere else. No two days are ever ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Host Front Desk

Rochester, NY

$13.75 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

TEKsystems

Desktop Support Technician

Webster, NY

$28/hr

... user account management, permissions, and security policies Collaborate closely with IT team ... Help desk support, Windows 7, O365, Ticketing system Job Type & Location This is a Contract ...

TEKsystems

Desktop Support Technician

Webster, NY

$28/hr

... user account management, permissions, and security policies Collaborate closely with IT team ... Help desk support, Windows 7, O365, Ticketing system Job Type & Location This is a Contract ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Rochester, NY

Help Desk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.9K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Rochester, NY is $82,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Rochester, NY?

The most popular types of Help Desk jobs in Rochester, NY are:

What are popular job titles related to Help Desk Manager jobs in Rochester, NY?

For Help Desk Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Rochester, NY look for?

The top searched job categories for Help Desk Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Help Desk Manager jobs?

Cities near Rochester, NY with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 67% Full Time, 26% Part Time, and 7% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $82,702 per year, or $39.8 per hour.

IT Suppot Technician

INA Solution Inc

Rochester, NY • On-site

Full-time

Posted 24 days ago

Job description

Position: IT Support Technician
Location: Rochester, NY
Shift: M – F; 40 hours
 
Job Summary
The IT Support Technician will be the first point of contact for clients, triaging tickets, resolving everyday issues, and escalating complex issues. This role answers phone, email, and ticket requests; troubleshoots hardware, software, and accounts; resets passwords and manages Microsoft 365 and Active Directory users; images and prepares workstations; documents issues; and escalates tickets as needed.
 
 
Job Qualifications
  • 0-2 years of IT or Help Desk experience, or strong aptitude.
  • Familiarity with Windows and Microsoft 365 (M365).
  • Great communication.