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Help Desk Hospital Jobs (NOW HIRING)

SeaComm Federal Credit Union

Help Desk Technician

Massena, NY · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ... Hospital Indemnity Insurance Options Specified Disease Insurance Options Pet Insurance Legal/ID ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL

$18.25 - $24.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture ...

Mount Sinai Medical Center

Help Desk Associate

Miami Beach, FL · On-site

$18.25 - $24.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows ... hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture ...

Insight Global

Tier 1 Help Desk

Stillwater, OK · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

Previous experience supporting hospital or healthcare organizations. * CompTIA A+, Network+, or similar certifications. Insight Global is seeking a Tier 1 Help Desk Technicians to support IT ...

TEKsystems

Help Desk Specialist

Philadelphia, PA

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Technician, you'll be the first voice our store teams hear when something goes wrong ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

TEKsystems

Help Desk Anayst

Memphis, TN

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A TEKsystems client in Memphis, TN is seeking a Help Desk Analyst to provide technical support and ... Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

TEKsystems

Help Desk Anayst

Memphis, TN

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A TEKsystems client in Memphis, TN is seeking a Help Desk Analyst to provide technical support and ... Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax ...

Phoenix Children's Hospital

Help Desk Analyst I

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... Help Desk Analyst is to provide IT related support utilizing phone, chat, email, or the ticketing ... Hospital policies and procedures as they relate to information technology (access requests ...

New

Pride Electric, Inc.

Help Desk Technician II

Bismarck, ND · On-site

$57K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists help desk technician I in best practices, troubleshooting and customer service ... Hospital Insurance * Accident Insurance * Critical Illness Insurance * Disability insurance * Sick ...

New

Everus Communications

Help Desk Technician II

Bismarck, ND · On-site

$57K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Assists help desk technician I in best practices, troubleshooting and customer service ... Hospital Insurance * Accident Insurance * Critical Illness Insurance * Disability insurance * Sick ...

New

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Help Desk Hospital information

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How much do help desk hospital jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk hospital in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some typical challenges faced by help desk hospital staff, and how can they be managed effectively?

Help Desk Hospital staff often encounter challenges such as resolving urgent technical issues under tight deadlines, supporting healthcare professionals who may have varying levels of tech expertise, and prioritizing multiple requests during peak hours. It’s important to remain calm and organized, use effective communication to clarify issues, and leverage troubleshooting documentation and team support. Many professionals find success by staying updated on hospital-specific software, regularly participating in training, and proactively collaborating with clinical teams. These strategies help minimize downtime and enhance the user experience for medical staff.

What are the key skills and qualifications needed to thrive in the help desk hospital position, and why are they important?

To thrive as a Help Desk Hospital professional, you need a solid understanding of IT troubleshooting, healthcare software systems, and hospital workflows, often supported by a degree or IT certifications such as CompTIA A+. Familiarity with electronic health records (EHR) platforms, ticketing systems like ServiceNow, and remote support tools is highly valuable. Excellent communication, patience, and problem-solving skills set outstanding candidates apart in this role. These abilities are crucial for maintaining efficient hospital operations and ensuring healthcare staff can reliably access essential technology.

What is a help desk hospital?

A Help Desk Hospital job involves providing technical support to hospital staff, helping them resolve IT-related issues such as software problems, hardware failures, and network connectivity. Employees in this role assist with troubleshooting, system access, and ensuring that hospital technology operates smoothly to support patient care. They may work via phone, email, or in-person to address issues efficiently. Strong communication and problem-solving skills are essential for success in this position.

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Help Desk Hospital jobs near you
Infographic showing various Help Desk Hospital job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

SeaComm Federal Credit Union

Massena, NY • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Role:
To ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Responsibilities:
  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications, install anti-virus software, perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Apply diagnostic utilities to aid in troubleshooting, access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution, identify and learn appropriate software and hardware used and supported by the organization.
  • Test fixes to ensure problem has been adequately resolved and perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
  • Perform other duties as assigned.

Knowledge and Skills:
Experience: One year to three years of similar or related experience. Knowledge of basic computer hardware. Experience with desktop and server operating systems.
Education: A high school education or GED.
Interpersonal skills: Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
Other Skills: Strong documentation skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment.
Physical Requirements: Ability to lift and transport computers and peripherals.
Position Type: Full Time
Hours: 40 hours per week
Current Schedule: Monday - Friday 8a - 5p with a rotating Saturday schedule.
Pay Range: $17.00 - $19.00 per hour. Position also eligible for quarterly incentives and annual bonus.
Actual starting salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits:
Paid Time Off
Paid Holidays
401K Plan
Medical
Dental
Vision
Flexible Spending Account Option
Life Insurance
Dependent and Spouse Life Insurance Options
Short Term Disability Insurance
Long Term Disability Insurance
Accident Insurance Options
Hospital Indemnity Insurance Options
Specified Disease Insurance Options
Pet Insurance
Legal/ID Shield Options
Employee Referral Program
Paid Volunteer Day
Employee Loan Discounts
SeaComm is an Equal Opportunity/Affirmative Action Employer. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

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