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Help Desk Operator Jobs (NOW HIRING)

DORT FINANCIAL CREDIT UNION

Help Desk Operator

Grand Blanc, MI · On-site

$35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Knowledge of Microsoft software to include but not limited to MS Operating Systems and MS Office highly preferred. * Active Directory experienced preferred. Other Requirements: * Must be bondable.

New

Methodisthealthsystem

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. • ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Experience with Mainframe operations a plus including working knowledge and skill operating z/OS ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide personal computer and operating system technical support to LAN/WAN/Remote user community ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

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HELP DESK Operator information

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How much do help desk operator jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for help desk operator in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges help desk operators face, and how can they effectively manage them?

Help Desk Operators often encounter challenges like handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users of varying technical expertise. To manage these challenges, it's important to prioritize tasks, leverage internal knowledge bases, and maintain a calm, solution-focused attitude. Regular team meetings and collaboration with IT specialists can also help resolve complex cases more efficiently, while continuous learning ensures operators stay updated on new technologies and support protocols.

What is a help desk operator?

Help Desk Operators are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Their goal is to resolve technical issues efficiently to minimize downtime and ensure user satisfaction. Help Desk Operators may also document issues, escalate more complex problems to higher-level support, and maintain records of support requests.

What is the difference between Help Desk Operator vs Customer Support Specialist?

AspectHelp Desk OperatorCustomer Support Specialist
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service training, sometimes technical certifications
Work EnvironmentIT departments, technical support centersCall centers, retail, online support platforms
Employer & IndustryIT companies, tech support firms, corporate ITRetail, e-commerce, service industries
Search & Comparison IntentTechnical troubleshooting, IT support rolesCustomer interaction, service quality

Help Desk Operators primarily focus on technical troubleshooting and resolving IT-related issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing service and support across various industries. While both roles involve assisting users, Help Desk Operators are more technical, whereas Customer Support Specialists emphasize customer communication skills.

What are the key skills and qualifications needed to thrive as a help desk operator?

To thrive as a Help Desk Operator, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or relevant IT certifications. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is highly beneficial. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users and managing stressful situations. These skills and qualities are important because they ensure timely and accurate technical support, contributing to user satisfaction and efficient IT operations.
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HELP DESK Operator jobs near you
Infographic showing various Help Desk Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $43,050 per year, or $20.7 per hour.

Help Desk Operator

DORT FINANCIAL CREDIT UNION

Grand Blanc, MI • On-site

$35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a leader in the industry by providing quality financial services, fostering an empowered and diverse team, and making our communities a better place to live. At Dort Financial, we uphold a culture of excellence with opportunities of engagement and advancement for our team members. We abide by our core values of Empowerment, Accountability, Transparency, Collaboration, and Volunteerism each day, and have a strong focus in community involvement.

Full Time Postings - We offer a competitive benefits package immediately upon hire including medical, dental, and vision insurance; Life/AD&D and Disability Insurance, Supplemental Life insurance for employee/spouse/dependent; HSA and FSA plans; and tuition reimbursement for full-time team members. LegalShield, Pet Benefits, Employee Assistance Program, Telemedicine. We also offer a matching 401 (k) including a safe harbor, a referral bonus program, and paid time off including holidays.

Come join our team. Apply today!

Purpose of Position: Provide end-users with general technical support. Perform tasks as required in daily computer operations as scheduled. Support other areas of the IS department with installations and upgrades as required.

Minimum Formal Education:

  • High School Degree required.
  • Two years course work in computer science preferred.

Experience:

  • One-year computer related experience required with technical proficiency in troubleshooting, maintaining, and administering personal computer hardware, software, and networked systems.
  • Knowledge of Microsoft software to include but not limited to MS Operating Systems and MS Office highly preferred.
  • Active Directory experienced preferred.

Other Requirements:

  • Must be bondable.
  • Must be flexible self motivated and able to work unusual/variable hours and schedules including but not limited to evenings, weekends, etc.
  • Must be accurate, dependable and reliable.
  • Excellent communication, innovative thinking, problem solving and multi-tasking skills preferred. Support experience preferred.
  • Certification preferred.

*Sponsorship for work authorization is not available for this position. Candidates are responsible for ensuring they have the legal authorization to work in the location where they apply.*

Apply