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Full Time Customer Success Jobs (NOW HIRING)

PermitFlow

Manager, Customer Success

New York, NY · On-site

$150K - $190K/yr

Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence ... What We Offer (Full-Time Roles Only) * Competitive salary and meaningful equity in a high-growth ...

Smartly

Customer Success Intern

New York, NY · On-site

$20/hr

As a Customer Success Intern, you'll gain foundational knowledge across the digital advertising ... Are a full-time rising junior or senior enrolled at an accredited 4-year college or university, or ...

Ritchie Bros.

Customer Success Manager

Norwalk, CT · On-site +1

The Customer Success Manager will be responsible for helping clients achieve measurable business ... RB Global full-time employees are offered medical, dental, vision, and basic life insurances.

TGR Solutions

Customer Success Specialist

Los Angeles, CA · On-site

$28.85 - $31.25/hr

Job Type Full-time Description Job Title: Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position : Full-Time Reports To : Customer Success Manager About the ...

True Anthem

Customer Success Specialist

Atlanta, GA · On-site +1

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the ... This is a full-time, remote position. * The role might occasionally need to work flexible hours to ...

Interact Software

Customer Success Manager

$75K - $85K/yr

Customer Success Employment Type: Full Time Location: Remote, US Reporting To: Daniel Lohrs Compensation: $75,000 - $85,000 / year Description Interact provides enterprise-grade intranet software ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and workflow automation platform that helps ...

True Anthem

Customer Success Specialist

Atlanta, GA · Remote

Customer Success Specialist True Anthem is a VC-backed AI software company that has pioneered the ... This is a full-time, remote position. * The role might occasionally need to work flexible hours to ...

Opiniion

Customer Success Manager

Lehi, UT · On-site

Lehi, UT EMPLOYMENT TYPE: Full-time POSITION OVERVIEW: As a Customer Success Manager at Opiniion, you will play a crucial role in ensuring our client's success, satisfaction, retention, and growth ...

Sprig

Customer Success Engineer

San Francisco, CA · On-site

$135K - $150K/yr

About the Role As a Customer Success Engineer at Sprig, you will help customers successfully deploy ... Employee Pay Disclosure The salary range for this full-time position is $135,000- $150,000 + Equity ...

Addison Group

Customer Success Manager

Centennial, CO

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Direct-hire opportunity * 100% onsite position in Centennial, CO * Full-time schedule with a 7:30 ...

New

Addison Group

Customer Success Manager

Centennial, CO · On-site

$83K - $117K/yr

Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 ... Direct-hire opportunity * 100% onsite position in Centennial, CO * Full-time schedule with a 7:30 ...

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All JobsFull Time Customer Success Jobs

Full Time Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do full time customer success jobs pay per year?

As of Jun 8, 2026, the average yearly pay for full time customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Customer Success vs Full Time Customer Support?

AspectFull Time Customer SuccessFull Time Customer Support
Primary FocusProactively ensuring customer satisfaction and retentionReactively resolving customer issues and inquiries
Work EnvironmentStrategic, relationship-building, ongoing engagementHelp desk, troubleshooting, immediate issue resolution
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical skills, communication
Common UsageTech companies, SaaS providers, subscription servicesTelecom, retail, tech support centers

Full Time Customer Success roles focus on building long-term relationships and proactively supporting customers, while Full Time Customer Support roles primarily handle reactive issue resolution. Both roles require strong communication skills, but Customer Success emphasizes strategic engagement, whereas Customer Support centers on technical troubleshooting.

More about Full Time Customer Success jobs
What cities are hiring for Full Time Customer Success jobs? Cities with the most Full Time Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Full Time Customer Success jobs? States with the most job openings for Full Time Customer Success jobs include:
What job categories do people searching Full Time Customer Success jobs look for? The top searched job categories for Full Time Customer Success jobs are:
Full Time Customer Success jobs near you
Infographic showing various Full Time Customer Success job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 7% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Manager, Customer Success

PermitFlow

New York, NY • On-site

$150K - $190K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
Role Overview
PermitFlow is seeking an experienced Manager, Customer Success to lead, grow, and scale our midmarket Customer Success team. Reporting directly to the VP, Customer Success, you'll own team performance, operational excellence, and the execution of success strategies that drive retention and advocacy.
This is a hybrid role based in our New York City office (in-office Monday, Wednesday, and Friday).
What You'll Do
  • Lead, mentor, and develop a team of 6 Customer Success Managers, fostering a high-performance, customer-centric culture.
  • Oversee onboarding, adoption, and renewal across our midmarket customer base.
  • Partner with CSMs to identify at-risk customers and deploy proactive success plans.
  • Lead customer escalations and executive communications, ensuring fast resolution and strong outcomes.
  • Ensure the team delivers measurable outcomes that align with both customer objectives and PermitFlow's business goals.
  • Partner cross-functionally with leaders across Sales, Product, and Operations to improve the customer experience
  • Act as a champion of customer insights to inform strategic decisions and prioritization.

What We're Looking For
  • 2+ years of experience in a people leadership position in Customer Success, with proven results driving revenue and logo retention across your team
  • 5+ years of experience in Customer Success
  • Strong analytical skills and comfort with BI dashboards, customer health metrics, and data-driven decision-making.
  • Adept at producing clear documentation, thoughtful analysis, concise internal communication, polished presentations, and direct, effective coaching.
  • Experience in startup or high-growth environments, with a builder's mindset and bias toward action.

What We Offer (Full-Time Roles Only)
  • Competitive salary and meaningful equity in a high-growth company
  • 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
  • 401(k) savings plan
  • Unlimited PTO and paid family leave
  • Home office & equipment stipend
  • Daily in-office lunch and dinner provided
  • Commuter benefits (pre-tax transit and parking)

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.

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