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Front Office Agent Jobs (NOW HIRING)

Montage International

Front Office Agent

Baltimore, MD · On-site

$20/hr

Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and ...

EOS USA

Front Office Agent

Orange Beach, AL · On-site

$14 - $17.25/hr

Sun Outdoors Orange Beach Front Office Agent Sun Outdoors Orange Beach is seeking a friendly, customer-focused full-time Front Office Agent to join our team for the 2:00 pm to 8:00 pm shift. As a key ...

Peregrine Hospitality

Front Office Agent

Paso Robles, CA · On-site

$18.92/hr

Front Office Agent Compensation: $18.92 As a Front Office Agent, you are a customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a ...

HYATT Hotels

Front Office Agent

Houston, TX · On-site

$15.50 - $19/hr

Previous front office agent experience is a plus Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now ...

Montage Hotels & Resorts

Front Office Agent

Baltimore, MD · On-site

$20/hr

Front Office Agent SUMMARY The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and ...

Starwood Hotels

Front Office Agent

Los Angeles, CA · On-site

$17.50 - $21.50/hr

Front Office Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful ...

Four Points By Sheraton

Front Office Agent

Monterey, CA · On-site

$23/hr

Front Office Agent PART TIME | Non-Exempt Starting Wage: $23.00 per hour InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to join ...

IHG Hotels & Resorts

Front Office Agent

Monterey, CA · On-site

$23/hr

Front Office Agent PART TIME | Non-Exempt Starting Wage: $23.00 per hour InterContinental The Clement Monterey, Monterey, California InterContinental The Clement Monterey is seeking an energetic ...

Loews Hotels

Front Office Agent

Atlanta, GA · On-site

$15.75 - $19.25/hr

Front Office Agent Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With ...

Leisure Sports

Front Office Agent

Aliso Viejo, CA · On-site

$17.25 - $21.25/hr

Front Office Agent To create great first and last impressions for hotel guests. Be aggressively hospitable to guests as they check in and check out of the hotel, and use names at every opportunity.

EOS Hospitality

Front Office Agent

Conway, SC · On-site

$14/hr

Join our team as a Front Office Agent at Sun Outdoors Myrtle Beach, where you'll be the first friendly face guests see. In this role, you'll create smooth, welcoming check-in experiences while ...

Loews Hotels

Front Office Agent

Chicago, IL · On-site

$24.39/hr

Loews Chicago Hotel Front Office Agent Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a ...

Loews Hotels

Front Office Agent

Philadelphia, PA · On-site

$16.50 - $20.25/hr

Front Office Agent Located in the nation's first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The city's expanding skyline, vibrant arts scene and diverse ...

KSL Resorts

Front Office Agent

Paso Robles, CA · On-site

$18.92/hr

The Front Office Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping ...

KSL Resorts

Front Office Agent

Paso Robles, CA · On-site

$18.92/hr

The Front Office Agent strives for success and will be expected to uphold the values of excellent customer service, organization, and executing their responsibilities through record keeping ...

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How much do front office agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for front office agent in the United States is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.23 per hour, depending on experience, location, and employer.

What is a front office agent?

Front Office Agents, also known as receptionists or front desk clerks, are professionals who manage the front desk operations in hotels, resorts, or other hospitality establishments. They are responsible for welcoming guests, checking them in and out, handling reservations, and assisting with guest inquiries. Front Office Agents also coordinate with housekeeping and other departments to ensure a smooth guest experience. Strong communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a front office agent, and why are they important?

To thrive as a Front Office Agent, you need strong customer service skills, attention to detail, and basic administrative abilities, often backed by a high school diploma or relevant hospitality training. Familiarity with hotel property management systems (PMS) like Opera or Fidelio and proficiency in using reservation and billing software are commonly required. Excellent communication, problem-solving, and multitasking skills help Front Office Agents create positive guest experiences and handle diverse situations. These competencies are essential for ensuring seamless front desk operations, guest satisfaction, and the smooth running of hospitality services.

What do you do as a front office agent?

A front office agent is responsible for greeting and assisting guests, checking them in and out, managing reservations, and handling phone calls and inquiries. They often use hotel management software and need good communication and customer service skills to ensure a positive guest experience.

What is the difference between Front Office Agent vs Receptionist?

AspectFront Office AgentReceptionist
CredentialsHigh school diploma; hospitality certifications optionalHigh school diploma typically required
Work EnvironmentHotels, resorts, hospitality venuesOffices, hotels, medical facilities
Employer & IndustryHospitality industry, customer service focusVarious industries, administrative focus
Primary ResponsibilitiesGuest check-in/out, reservations, customer serviceGreeting visitors, answering phones, administrative tasks

While both roles involve customer interaction and front-desk duties, a Front Office Agent primarily works in hospitality settings managing guest services, whereas a Receptionist handles visitor reception and administrative tasks across various industries.

Can you get a front office agent job with no experience?

Front office agent positions often require good communication and customer service skills, but many employers are willing to train candidates with little or no experience. Entry-level roles may focus on basic administrative tasks and a professional appearance, making it possible to start without prior experience if you demonstrate a positive attitude and willingness to learn.

How much do front office agents make in the US?

Front office agents in the US typically earn a median annual salary of around $30,000 to $40,000, depending on experience, location, and the industry they work in. Entry-level positions may start lower, while experienced agents or those in high-demand areas can earn higher wages, often supplemented with tips or bonuses. Skills in customer service and familiarity with reservation systems can influence earning potential.

What are some common challenges front office agents face during peak check-in and check-out times?

Front Office Agents often encounter high-pressure situations during peak check-in and check-out periods, such as managing long lines, handling multiple guest requests simultaneously, and ensuring accurate billing. Effective communication and multitasking skills are crucial to maintain positive guest experiences while coordinating with housekeeping and other departments. Staying organized and calm under pressure helps agents resolve issues quickly and maintain smooth front desk operations.
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What states have the most Front Office Agent jobs? States with the most job openings for Front Office Agent jobs include:
What job categories do people searching Front Office Agent jobs look for? The top searched job categories for Front Office Agent jobs are:
What are popular job titles related to Front Office Agent jobs? For Front Office Agent jobs, the most frequently searched job titles are:
Front Office Agent jobs near you
Infographic showing various Front Office Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $36,816 per year, or $17.7 per hour.

Front Office Agent

Montage International

Baltimore, MD • On-site

$20/hr

Full-time

Re-posted yesterday

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Hereto apply internally.
Front Office Agent
SUMMARY
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
  • Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
  • Hosting and welcoming guests with a friendly and sincere demeanor
  • Assisting with guest check-in and out process, as well as folios, invoicing and billing
  • Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
  • Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
  • Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

QUALIFICATIONS
  • High School Diploma or equivalent, Bachelor's Degree preferred
  • Minimum of two years' experience in a hotel operations environment
  • Minimum of two years' experience in customer service
  • Possess basic math skills and have the ability to accurately handle billing
  • Ability to communicate clearly and speak, read, write and understand English well
  • Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The pay scale for Front Office Agent position is $20 per hour. This pay scale reflects the base hourly wage and does not include incentive pay such as commissions, piece rates, gratuities, or similar forms of compensation that Montage may reasonably expect to pay for the position.
In the United States we are proud to be an
EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-
employment substance abuse testing.
Montage International logo

About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

Social media

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