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Overnight Front Office Manager Jobs (NOW HIRING)

mcr

Overnight Front Desk Manager

New York, NY

$18.50 - $24/hr

Sheraton New York Times Square Hotel The Overnight Front Office Manager will be responsible for the management of all Front Office functions and team members during the overnight shift. This role ...

Hilton Garden Inn

Front Office Manager

Wilkes Barre, PA · On-site

The Front Office Manager serves as the leader of the Front Office Department and plays a key role ... overnight coverage as business needs require ABOUT THE COMPANY As part of one of the world's most ...

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Overnight Front Office Manager information

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How much do overnight front office manager jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for overnight front office manager in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is the difference between Overnight Front Office Manager vs Front Desk Supervisor?

AspectOvernight Front Office ManagerFront Desk Supervisor
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialHigh school diploma; hospitality experience preferred
Work EnvironmentHotel front desk during overnight shifts, overseeing night operationsDay or evening shifts at the front desk, supervising front desk staff
ResponsibilitiesOversees overnight guest services, handles issues, manages night staffSupervises front desk team, ensures guest satisfaction during shifts

The Overnight Front Office Manager and Front Desk Supervisor roles both operate at hotel front desks but differ mainly in scope and responsibilities. The manager oversees overnight operations and staff, while the supervisor focuses on daily guest service and staff supervision during their shift. Both roles require hospitality experience, but the manager typically has more responsibilities related to operations and problem-solving during the night.

What are the key skills and qualifications needed to thrive as an Overnight Front Office Manager, and why are they important?

To thrive as an Overnight Front Office Manager, you need strong organizational skills, experience in hospitality management, and often a relevant degree or equivalent experience. Familiarity with property management systems (PMS) like Opera, front desk software, and sometimes certifications in hospitality are typically required. Exceptional communication, problem-solving abilities, and leadership are crucial soft skills for managing late shifts and resolving guest issues. These skills ensure smooth hotel operations, guest satisfaction, and effective team coordination during overnight hours.

What does an Overnight Front Office Manager do?

An Overnight Front Office Manager is responsible for overseeing the front desk operations of a hotel or similar establishment during the night shift. Their duties include managing guest check-ins and check-outs, handling guest inquiries and issues, supervising night audit procedures, and ensuring the safety and security of guests and staff overnight. They also coordinate with other departments to resolve any problems that arise and ensure a smooth transition between shifts. This role requires strong leadership, problem-solving skills, and the ability to work independently during non-standard hours.

What are the main challenges faced by an Overnight Front Office Manager, and how can they be effectively managed?

As an Overnight Front Office Manager, you may encounter challenges such as handling guest concerns during off-peak hours with limited support staff, ensuring the safety and security of the property, and managing late arrivals or early departures. To effectively manage these, strong problem-solving skills, clear communication, and familiarity with emergency protocols are essential. Building a close rapport with the night audit and security teams, as well as staying organized with nightly reports, can help streamline operations and maintain high service standards throughout the night.
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Overnight Front Office Manager jobs near you
Overnight Front Office Manager

Overnight Front Office Manager

Omni Hotels & Resorts

Austin, TX • On-site

Full-time

Posted 14 days ago

Omni Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

28th of 106 rated hotels

Job description

Omni Barton Creek Resort & Spa
Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.
Our associates are the heart of our success - a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand. Joining our team means becoming part of a culture built on respect, gratitude, and empowerment. Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry's most respected companies.
From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive. If you are driven, personable, and passionate about creating exceptional guest experiences, you'll find your perfect match at Omni Barton Creek Resort & Spa.
Omni Hotels & Resorts is seeking Overnight Front Office Manager for the beautiful Barton Creek Resort & Spa!
We are proud to be ranked among the best resorts in Texas: Top 10 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025.
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni!
Responsibilities
  • Maintain Four Diamond standards and high guest satisfaction.
  • Ensure courteous, efficient guest service and compliance with staffing, grooming, and service standards.
  • Complete all AM/PM checklists, reports, and operational audits.
  • Oversee cash handling procedures and cashier bank accountability.
  • Maintain knowledge of check-in/check-out procedures, hotel amenities, and local attractions.
  • Monitor room assignments and adjust based on guest needs and availability.
  • Protect guest confidentiality and room key security in accordance with SOPs.
  • Support and train staff on Select Guest, GHA, and Omni service programs.
  • Understand hotel rate plans and apply rate strategies appropriately.
  • Resolve guest requests, complaints, and service recovery situations promptly and effectively.
  • Conduct ongoing associate training and monthly Moments of Service audits.
  • Participate in guest engagement initiatives and respond to Opera alerts.
  • Communicate hotel, guest, and group information to staff daily.
  • Assist with inventory, supply ordering, reports, and front office controls.
  • Promote Omni culture, leadership competencies, employee development, teamwork, and guest engagement.
  • Follow and enforce all company safety, security, appearance, confidentiality, and asset protection policies.

Qualifications
  • A minimum of 1 year Front Office Management experience or participation in the Omni LID program is required.
  • Previous leadership experience in an upscale, full-service hotel environment is required.
  • Previous overnight or Night Audit experience is strongly preferred.
  • Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
  • Strong organizational skills with the ability to multi-task and provide guest follow up in a fast-paced environment.
  • Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
  • Must be able to work weekends and holidays.
  • Must be at least 18 years of age.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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