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Field Support Representative Jobs (NOW HIRING)

Inizio

Regional Field Support Representative

New York, NY

$22 - $30/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Albany, NY

$19.75 - $27.25/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Syracuse, NY

$19.75 - $27.25/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

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Field Support Representative information

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How much do field support representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for field support representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Support Representative vs Customer Service Technician?

AspectField Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, relevant industry trainingTechnical knowledge, customer service skills
Work EnvironmentOn-site client locations, field visitsService centers, client sites, remote support
Employer & IndustryTelecom, IT, manufacturingElectronics, appliances, tech services
Common Search IntentTechnical support, field service rolesCustomer support, troubleshooting

While both roles involve technical support and customer interaction, a Field Support Representative primarily performs on-site field service and installations, whereas a Customer Service Technician focuses on troubleshooting and resolving issues at service centers or remotely. The roles often overlap in technical skills and industry usage, but their work environments and primary responsibilities differ.

What are the key skills and qualifications needed to thrive as a Field Support Representative, and why are they important?

To thrive as a Field Support Representative, you need strong problem-solving abilities, technical aptitude, and a high school diploma or relevant experience in customer support. Familiarity with CRM systems, mobile devices, and ticketing software is typically required. Excellent communication, adaptability, and interpersonal skills help build rapport with clients and resolve issues efficiently. These competencies are vital for delivering high-quality, on-site customer service and ensuring client satisfaction.

What are some common challenges faced by Field Support Representatives when servicing client sites, and how can they be effectively managed?

Field Support Representatives often encounter challenges such as rapidly diagnosing technical issues in unfamiliar environments, managing time efficiently while traveling between locations, and adapting to different client expectations. To manage these challenges, it’s important to build strong communication skills, stay organized with scheduling and documentation, and be proactive in learning about the equipment and procedures specific to each client. Collaborating closely with internal technical teams and maintaining a positive, adaptable attitude can also help ensure successful service delivery and client satisfaction.

What is a Field Support Representative?

A Field Support Representative is a professional who provides on-site technical support, customer service, and maintenance for a company's products or services. Their responsibilities typically include troubleshooting equipment, training customers, installing products, and ensuring customer satisfaction. They often travel to various locations to assist clients directly, acting as the primary point of contact for field-related issues. Field Support Representatives play a crucial role in maintaining positive client relationships and ensuring the smooth operation of products or services in the field.
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Field Support Representative jobs near you
Infographic showing various Field Support Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 4% Part Time, and 1% Temporary. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $46,982 per year, or $22.6 per hour.
Regional Field Support Representative

Regional Field Support Representative

Inizio

New York, NY

$22 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you will provide critical sales and educational support across high-priority territories within a defined geographic region. This is a dynamic opportunity to be part of a team focused on delivering meaningful healthcare solutions to patients with unmet needs.

You will engage with primary care physicians, ENTs, and allergists to drive awareness and adoption of pharmaceutical products, executingstrategywith precision and flexibility. As a regional resource, you will temporarily support multiple territories, requiring travel and strong adaptability. This is your opportunity to joinInizioEngage in a field-based, high-impact role.

What'sin it for you?

  • Competitive compensation

  • Excellent Benefits -accruedtime off, medical, dental, vision, 401k, disability & life insurance, paid maternity andpaternity leavebenefits, employee discounts/promotions

  • Employee discounts & exclusive promotions

  • Recognition programs, contests, and company-wide awards

  • Exceptional, collaborative culture

  • Best Places to Work in BioPharma (2022, 2023, & 2025)

  • Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

  • Serve as a flexible, field-based resource to support key territories within your assigned region

  • Build relationships and educate Primary Care Physicians, ENTs, and Allergists

  • Develop advocacy through impactful clinical and strategic engagements

  • Demonstrate deep therapeutic and product knowledge, including mechanism of action, efficacy, safety, and competitive landscape

  • Understand and navigate market access and reimbursement environments to support product uptake

  • Collaborate closely with cross-functional partners to drive territory success

  • Maximize sales performance byleveragingdata, executing territory plans, and adjusting to local market needs

  • Maintain the highest standards of ethics, compliance, and accountability

  • Travel extensively within region, with occasional overnight stays as needed

What do you need for this position?

  • Bachelor's degree or equivalent work experience

  • 1+ years of experience selling in the pharmaceutical or medical sales industry or proventrack recordin business to business (B2B) sales

  • ENT and Allergy experience preferred

  • Launch Sales Experience preferred

  • Some overnight travel will berequired

  • Valid driver's license in good standing

  • Must have an automobile with insurance coverage in compliance with company guidelines

AboutInizioEngage

InizioEngage is a strategic, commercial, and creative engagement partner specializing in healthcare. Our passionate, global workforce augments localexpertiseand diverse skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

We believe in our values:We empower everyone / We rise to the challenge / We work as one / We ask what if / We do the right thing.

To learn more aboutInizioEngage, visit us at:https://inizio.health/

InizioEngage is proud to be an equal opportunity employer. Individuals seeking employment atInizioare considered without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further,pursuant toapplicable local ordinances,Iniziowillconsider foremployment qualified applicants with arrest and conviction records.

InizioEngage is an equal opportunity employer M/F/V/D. We appreciate your interest in ourcompany,however, only qualified candidates will be considered.

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