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Field Support Representative Jobs (NOW HIRING)

IDEXX Laboratories

$21 - $27.25/hr

As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and ...

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How much do field support representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for field support representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Support Representative vs Customer Service Technician?

AspectField Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, relevant industry trainingTechnical knowledge, customer service skills
Work EnvironmentOn-site client locations, field visitsService centers, client sites, remote support
Employer & IndustryTelecom, IT, manufacturingElectronics, appliances, tech services
Common Search IntentTechnical support, field service rolesCustomer support, troubleshooting

While both roles involve technical support and customer interaction, a Field Support Representative primarily performs on-site field service and installations, whereas a Customer Service Technician focuses on troubleshooting and resolving issues at service centers or remotely. The roles often overlap in technical skills and industry usage, but their work environments and primary responsibilities differ.

What are the key skills and qualifications needed to thrive as a Field Support Representative, and why are they important?

To thrive as a Field Support Representative, you need strong problem-solving abilities, technical aptitude, and a high school diploma or relevant experience in customer support. Familiarity with CRM systems, mobile devices, and ticketing software is typically required. Excellent communication, adaptability, and interpersonal skills help build rapport with clients and resolve issues efficiently. These competencies are vital for delivering high-quality, on-site customer service and ensuring client satisfaction.

What's a good job for overthinkers?

A Field Support Representative role involves troubleshooting technical issues, communicating with clients, and following established procedures, which can suit overthinkers who prefer structured tasks. The job often requires problem-solving skills, attention to detail, and the ability to analyze situations carefully, making it suitable for those who enjoy thoughtful work and methodical processes.

What are some common challenges faced by Field Support Representatives when servicing client sites, and how can they be effectively managed?

Field Support Representatives often encounter challenges such as rapidly diagnosing technical issues in unfamiliar environments, managing time efficiently while traveling between locations, and adapting to different client expectations. To manage these challenges, it’s important to build strong communication skills, stay organized with scheduling and documentation, and be proactive in learning about the equipment and procedures specific to each client. Collaborating closely with internal technical teams and maintaining a positive, adaptable attitude can also help ensure successful service delivery and client satisfaction.

What is a field support representative?

A field support representative is a professional who provides technical assistance, maintenance, and troubleshooting services directly at client locations. They often work with equipment, systems, or technology in the field and may require knowledge of specific tools, certifications, or customer service skills to ensure proper operation and client satisfaction.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, customer complaints, and performance targets. Managing difficult interactions and maintaining quality service can contribute to job stress, but proper training and support can help mitigate these factors.

What jobs pay 4000 a week without a degree?

A Field Support Representative typically earns less than $4,000 weekly, but some high-paying roles in sales, real estate, or skilled trades can reach or exceed that amount without a degree. These jobs often require strong communication skills, experience, or certifications and may involve variable commissions or bonuses.
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Field Support Representative jobs near you
Infographic showing various Field Support Representative job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,982 per year, or $22.6 per hour.
Field Support Representative, Client Services - Ohio

Field Support Representative, Client Services - Ohio

Sidecar Health

Columbus, OH • On-site

$50K - $54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

We're hiring a Field Support Representative to be the face of Sidecar Health for our members across the Columbus, OH area. This role requires that you currently live in or near the greater Columbus, OH area. You'll split your time between remote member care work (calls, chats, emails) and in-person visits to client worksites - helping members understand their benefits, solving problems on the spot, and making sure people get the care they need.

This is a remote-first role with regular local travel - you're not tied to an office, but you will be out in the field building relationships face-to-face.

Compensation: $50,000 - $54,000 year + equity, plus full benefits (details below).

What You'll Do

  • Visit client groups onsite across Ohio, providing in-person support to members navigating their Sidecar Health plans
  • Serve as the go-to in-person resource for client groups after enrollment and during periods of higher need
  • Partner with our Account Management team to build strong relationships with key contacts and HR departments at client groups
  • Handle day-to-day member care remotely — calls, web chats, and emails — with fast, friendly, effective service
  • Build genuine rapport with members so every interaction feels personal, not transactional

What You'll Bring

  • Reliable personal transportation and comfort with travel (up to 30%), with longer trips being about a 3-hour drive one way - fully reimbursed
  • Strong communication skills and the ability to work independently without a lot of oversight
  • A proactive, solutions-first mindset — you see a frustrated member as a problem to solve, not a complaint to escalate
  • Genuine empathy and people skills — you build trust quickly and put people at ease
  • Flexible availability to meet members where and when they need you
  • Bilingual - a plus
  • Healthcare or insurance experience - a plus

What You'll Get

  • Competitive salary $50,000 - $54,000 + equity package
  • Comprehensive Medical, Dental, and Vision benefits with no waiting period
  • A 401k retirement plan
  • Paid vacation and company holidays
  • Real growth opportunities — this is a high-visibility role with room to move into new opportunities as you prove yourself

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.