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Field Support Representative Jobs in Houston, TX

Kastle Systems

Field Support Technician

Houston, TX · On-site

$17.75 - $24.50/hr

... Reps to help fill knowledge gaps of Kastle Products and Services as needed. • Staying ... to support field technicians II Video Specific: • Intermediate Knowledge of CCTV/Video Systems ...

Kastle Systems

Field Support Technician

Houston, TX · On-site

$17.75 - $24.50/hr

... Reps to help fill knowledge gaps of Kastle Products and Services as needed. • Staying ... to support field technicians II Video Specific: • Intermediate Knowledge of CCTV/Video Systems ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$16.25 - $20.75/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Education: Associate's Degree in a computer related field, Bachelor's preferred Professional ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Education: Associate's Degree in a computer related field, Bachelor's preferred Professional ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Education: Associate's Degree in a computer related field, Bachelor's preferred Professional ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Education: Associate's Degree in a computer related field, Bachelor's preferred Professional ...

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Field Support Representative information

See Houston, TX salary details

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$27

How much do field support representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for field support representative in Houston, TX is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $23.89 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a field support representative?

To thrive as a Field Support Representative, you need strong problem-solving abilities, technical aptitude, and a high school diploma or relevant experience in customer support. Familiarity with CRM systems, mobile devices, and ticketing software is typically required. Excellent communication, adaptability, and interpersonal skills help build rapport with clients and resolve issues efficiently. These competencies are vital for delivering high-quality, on-site customer service and ensuring client satisfaction.

What are some common challenges faced by field support representatives when servicing client sites, and how can they be effectively managed?

Field Support Representatives often encounter challenges such as rapidly diagnosing technical issues in unfamiliar environments, managing time efficiently while traveling between locations, and adapting to different client expectations. To manage these challenges, it’s important to build strong communication skills, stay organized with scheduling and documentation, and be proactive in learning about the equipment and procedures specific to each client. Collaborating closely with internal technical teams and maintaining a positive, adaptable attitude can also help ensure successful service delivery and client satisfaction.

What is the difference between Field Support Representative vs Customer Service Technician?

AspectField Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, relevant industry trainingTechnical knowledge, customer service skills
Work EnvironmentOn-site client locations, field visitsService centers, client sites, remote support
Employer & IndustryTelecom, IT, manufacturingElectronics, appliances, tech services
Common Search IntentTechnical support, field service rolesCustomer support, troubleshooting

While both roles involve technical support and customer interaction, a Field Support Representative primarily performs on-site field service and installations, whereas a Customer Service Technician focuses on troubleshooting and resolving issues at service centers or remotely. The roles often overlap in technical skills and industry usage, but their work environments and primary responsibilities differ.

What are popular job titles related to Field Support Representative jobs in Houston, TX?

For Field Support Representative jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Field Support Representative jobs in Houston, TX look for?

The top searched job categories for Field Support Representative jobs in Houston, TX are:

Field Support Representative jobs near you
Infographic showing various Field Support Representative job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,867 per year, or $21.6 per hour.

Field Support Representative I

Canon Business Process Services, Inc.

TX • On-site

Full-time

Posted 13 days ago

Canon Business Process Services rating

6.6

Company rating: 6.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

27th of 72 rated call and contact centers

Job description

Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.
Responsibilities
CUSTOMER SERVICE
• Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
MAIL/PACKAGES/POUCHES
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.
SUPPLIES/COPYING/FAXING/ADMINISTRATION
• Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
May possibly perform any of the following functions at the direction of the Site Manager:
• Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
• Provide reception work such as answering telephones, taking messages and greeting visitors.
• Move boxes, supplies or furniture; replace light bulbs.
• May be requested to perform document scanning.
• Prepare outgoing items for shipping.
• Additional responsibilities that other employees at that site do not perform.
May prepare reports in order to measure productivity and prepare billing charges.
Qualifications
  • High school diploma or equivalent
  • 1-3 years' experience working in a mailroom or professional office environment.
  • Capable of performing the basic job functions under general direction.
  • Basic knowledge of metering, weighting, logging and other shipping procedures.
  • Basic computer skills required.
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
  • General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
  • Contacts may occasionally be outside own department.
  • Contacts involve the exchange of information or data requiring some explanation or interpretation.
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines
  • Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

PHYSICAL DEMANDS/ WORKING CONDITIONS
  • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
  • May lift and/or move up to 50lbs.
  • Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested
  • Good organizational skills

What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!

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