ZipRecruiter

Log In

1

Field Support Representative Jobs (NOW HIRING)

DSI

Field Support Representative

Charlotte, NC · On-site

$65K/yr

Field Support Representative DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high ...

DSI

Field Support Representative

Charlotte, NC · On-site

$65K/yr

Field Support Representative DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high ...

DSI

Field Support Representative

Charlotte, NC · On-site

$65K/yr

Field Support Representative DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high ...

Skydio, Inc

Field Support Representative

$100K - $120K/yr

Reporting to the Field Support Representative Manager, the Field Support Representative will primarily interface with the National Security sales team, Customer Support and Program Management to ...

Econolite Group, Inc.

Field Support Representative

Boise, ID · On-site

$17.25 - $22.50/hr

The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Boise, ID. Complete knowledge of product ...

Skydio, Inc

Field Support Representative - Northwest

$20.50 - $26.50/hr

Develop field support processes that define and accelerate our escalation and debugging workflows. * Reduce the number of technical escalations into engineering groups by developing effective triage ...

next page

Showing results 1-20

All JobsField Support Representative Jobs

Field Support Representative information

See salary details

$13

$22

$28

How much do field support representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for field support representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Support Representative vs Customer Service Technician?

AspectField Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, relevant industry trainingTechnical knowledge, customer service skills
Work EnvironmentOn-site client locations, field visitsService centers, client sites, remote support
Employer & IndustryTelecom, IT, manufacturingElectronics, appliances, tech services
Common Search IntentTechnical support, field service rolesCustomer support, troubleshooting

While both roles involve technical support and customer interaction, a Field Support Representative primarily performs on-site field service and installations, whereas a Customer Service Technician focuses on troubleshooting and resolving issues at service centers or remotely. The roles often overlap in technical skills and industry usage, but their work environments and primary responsibilities differ.

What are the key skills and qualifications needed to thrive as a Field Support Representative, and why are they important?

To thrive as a Field Support Representative, you need strong problem-solving abilities, technical aptitude, and a high school diploma or relevant experience in customer support. Familiarity with CRM systems, mobile devices, and ticketing software is typically required. Excellent communication, adaptability, and interpersonal skills help build rapport with clients and resolve issues efficiently. These competencies are vital for delivering high-quality, on-site customer service and ensuring client satisfaction.

What's a good job for overthinkers?

A Field Support Representative role involves troubleshooting technical issues, communicating with clients, and following established procedures, which can suit overthinkers who prefer structured tasks. The job often requires problem-solving skills, attention to detail, and the ability to analyze situations carefully, making it suitable for those who enjoy thoughtful work and methodical processes.

What are some common challenges faced by Field Support Representatives when servicing client sites, and how can they be effectively managed?

Field Support Representatives often encounter challenges such as rapidly diagnosing technical issues in unfamiliar environments, managing time efficiently while traveling between locations, and adapting to different client expectations. To manage these challenges, it’s important to build strong communication skills, stay organized with scheduling and documentation, and be proactive in learning about the equipment and procedures specific to each client. Collaborating closely with internal technical teams and maintaining a positive, adaptable attitude can also help ensure successful service delivery and client satisfaction.

What is a field support representative?

A field support representative is a professional who provides technical assistance, maintenance, and troubleshooting services directly at client locations. They often work with equipment, systems, or technology in the field and may require knowledge of specific tools, certifications, or customer service skills to ensure proper operation and client satisfaction.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, customer complaints, and performance targets. Managing difficult interactions and maintaining quality service can contribute to job stress, but proper training and support can help mitigate these factors.

What jobs pay 4000 a week without a degree?

A Field Support Representative typically earns less than $4,000 weekly, but some high-paying roles in sales, real estate, or skilled trades can reach or exceed that amount without a degree. These jobs often require strong communication skills, experience, or certifications and may involve variable commissions or bonuses.
More about Field Support Representative jobs
What cities are hiring for Field Support Representative jobs? Cities with the most Field Support Representative job openings:
Who are the top companies hiring for Field Support Representative jobs? The top employers for Field Support Representative jobs are:
What states have the most Field Support Representative jobs? States with the most job openings for Field Support Representative jobs include:
What job categories do people searching Field Support Representative jobs look for? The top searched job categories for Field Support Representative jobs are:
What are popular job titles related to Field Support Representative jobs? For Field Support Representative jobs, the most frequently searched job titles are:
Field Support Representative jobs near you
Field Support Representative

Field Support Representative

DSI

Charlotte, NC • On-site

$65K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Field Support Representative
DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.
At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.
Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.
Specific Responsibilities:
  • Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
  • Observe and provide feedback on seller interactions and customer engagement.
  • Build and maintain strong relationships with store management and retail associates.
  • Support and train store staff on AT&T product knowledge and customer experience best practices. Visiting the assigned stores within your territory in person regularly
  • Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
  • Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
  • Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
  • Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
  • Attend regional team calls, training sessions, and field events as needed
  • Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.
  • Manage all program logistics in coordination with DSI and AT&T.
  • Ensure the timely completion of various administrative responsibilities.
  • Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.

Additional Responsibilities:
  • Adhere to supplier policies and procedures
  • Visit a minimum of 5 stores a day
  • Act as a role model within and outside supplier
  • Maintains a positive and respectful attitude
  • Consistently report to work on time and is prepared to perform duties of the position
  • Manage all expenses effectively stay within budget
  • Ensure the timely completion of various administrative responsibilities and other duties as assigned

Requirements
    • 1-3 years of experience in field operations, retail support, or territory management
    • Strong interpersonal and communication skills with a service-oriented mindset
    • Highly organized and self-motivated, with the ability to manage a daily route independently
    • Proficient in using mobile apps and reporting tools for field documentation
    • Reliable transportation and flexibility to travel within the assigned territory
    • Competitive spirit to drive goal achievement

Preferred Skills
    • Experience in wireless, telecom, or consumer electronics retail environments
    • Familiarity with field reporting platforms like Repsly or Salesforce
    • Bilingual (Spanish/English) is a plus

Benefits
    • Annual base salary of $65,000 PLUS bonus
    • Paid Vacation and Sick Time
    • 401k Plan
    • Employee Profit Sharing Program
    • Medical, Dental & Life Insurance
    • Mileage Reimbursement
    • AT&T Wireless Discount
    • Ongoing Training and Development
    • Potential for career growth - we prefer to promote from within!
Ready to Move Forward?
If you're seeking a Field Support Representative role with commission earning possibilities, chances to grow professionally, and a company that truly supports your success - don't wait! Apply now and start shaping your future with us.

Apply