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Field Support Representative Jobs (NOW HIRING)

Acosta

Field Support Representative

Bentonville, AR · Hybrid

$17.50 - $22.75/hr

Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that ... Representative on occasion to gain experience with Retail Representative and store procedures ...

Inizio

Regional Field Support Representative

Washington, DC · On-site

$22.75 - $29.50/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Columbus, OH

$19.25 - $25/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Jacksonville, FL · On-site

$18.50 - $24/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Buffalo, NY

$19.25 - $26.75/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Atlanta, GA · On-site

$19.25 - $26.50/hr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

Inizio

Regional Field Support Representative

Chicago, IL · On-site

$60K - $90K/yr

InizioEngage has partnered with a specialty pharmaceutical company, to build a team of Regional Field Support Representatives supporting the promotion of pharmaceutical products. In this role, you ...

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Field Support Representative information

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$13

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$28

How much do field support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for field support representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Support Representative vs Customer Service Technician?

AspectField Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, relevant industry trainingTechnical knowledge, customer service skills
Work EnvironmentOn-site client locations, field visitsService centers, client sites, remote support
Employer & IndustryTelecom, IT, manufacturingElectronics, appliances, tech services
Common Search IntentTechnical support, field service rolesCustomer support, troubleshooting

While both roles involve technical support and customer interaction, a Field Support Representative primarily performs on-site field service and installations, whereas a Customer Service Technician focuses on troubleshooting and resolving issues at service centers or remotely. The roles often overlap in technical skills and industry usage, but their work environments and primary responsibilities differ.

What are the key skills and qualifications needed to thrive as a Field Support Representative, and why are they important?

To thrive as a Field Support Representative, you need strong problem-solving abilities, technical aptitude, and a high school diploma or relevant experience in customer support. Familiarity with CRM systems, mobile devices, and ticketing software is typically required. Excellent communication, adaptability, and interpersonal skills help build rapport with clients and resolve issues efficiently. These competencies are vital for delivering high-quality, on-site customer service and ensuring client satisfaction.

What are some common challenges faced by Field Support Representatives when servicing client sites, and how can they be effectively managed?

Field Support Representatives often encounter challenges such as rapidly diagnosing technical issues in unfamiliar environments, managing time efficiently while traveling between locations, and adapting to different client expectations. To manage these challenges, it’s important to build strong communication skills, stay organized with scheduling and documentation, and be proactive in learning about the equipment and procedures specific to each client. Collaborating closely with internal technical teams and maintaining a positive, adaptable attitude can also help ensure successful service delivery and client satisfaction.

What is a Field Support Representative?

A Field Support Representative is a professional who provides on-site technical support, customer service, and maintenance for a company's products or services. Their responsibilities typically include troubleshooting equipment, training customers, installing products, and ensuring customer satisfaction. They often travel to various locations to assist clients directly, acting as the primary point of contact for field-related issues. Field Support Representatives play a crucial role in maintaining positive client relationships and ensuring the smooth operation of products or services in the field.
More about Field Support Representative jobs
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What states have the most Field Support Representative jobs? States with the most job openings for Field Support Representative jobs include:
What job categories do people searching Field Support Representative jobs look for? The top searched job categories for Field Support Representative jobs are:
What are popular job titles related to Field Support Representative jobs? For Field Support Representative jobs, the most frequently searched job titles are:
Field Support Representative jobs near you
Infographic showing various Field Support Representative job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 4% Part Time, and 1% Temporary. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $46,982 per year, or $22.6 per hour.
Field Support Representative

Field Support Representative

Acosta

Bentonville, AR • Hybrid

$17.50 - $22.75/hr

Part-time

Posted 19 days ago

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

33rd of 42 rated marketing agency

Job description

Overview: 

Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment.

Pay is 15.00/hour 

Product Connections is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel.
With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt-let's build something great together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.  
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.  
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
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Qualifications:

Education / Experience:

High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry.

Skills & Abilities:

  • Possess telephone and interpersonal and rapport building skills
  • Demonstrate problem-solving and decision-making skills
  • Strong communication skills, both written and verbal
  • Active listening skills
  • Adept time management and organizational skills
  • Adaptability and flexibility
  • Comfort working in a fast-paced environment
  • Basic troubleshooting skills

Computer Skills/Tools & Technology:

Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred. Experience in BMC Helix and/or other call center databases preferred

Physical Demands:

While performing the duties of this position, the team member is regularly required to be able to:

Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. Light to moderate lifting may be required from time-to-time

Work Environment:

Hybrid Office/Remote environment. Remote work or work from home days (Hybrid Office) will require a steady internet connection and a quiet workspace.

Language Skills:

English is the primary language skill; however, bilingual skills may be required based on business necessity.

Please note that this Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Under the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to effectively perform the essential functions of the job. We are an Equal Opportunity employer.

Essential Duties and Responsibilities:

  • Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers.
  • Occasional Outbound Campaign calls
  • Provide accurate answers to a variety of issues including but not limited to:
  • Project related questions
  • New hire issues
  • Systems and applications troubleshooting
  • Materials tracking
  • Time reporting
  • Training course troubleshooting
  • General procedures
  • Listen to callers' needs and/or issues and provide helpful solutions.
  • De-escalate situations involving dissatisfied callers, offering patient assistance and support.
  • Collaborate with other Agents to improve customer service.
  • Guide callers through troubleshooting and navigating company sites, apps and/or devices.
  • Complete orders for requests of materials for various projects
  • Accurately document calls in a call center database.
  • Maintain a working knowledge of retail store call procedures by working retail projects and resets in field alongside a Retail Field Representative on occasion to gain experience with Retail Representative and store procedures, product knowledge, and client knowledge.
  • Complete various tasks as assigned.
  • Provide project issue escalations to Team Leads and/or People Leaders
This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management.

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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