ZipRecruiter

Log In

1

Field Support Representative Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsField Support Representative Jobs

Field Support Representative information

See salary details

$13

$22

$28

How much do field support representative jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for field support representative in the United States is $22.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.00 per hour, depending on experience, location, and employer.

What is the difference between Field Support Representative vs Customer Service Technician?

AspectField Support RepresentativeCustomer Service Technician
CredentialsTechnical certifications, relevant industry trainingTechnical knowledge, customer service skills
Work EnvironmentOn-site client locations, field visitsService centers, client sites, remote support
Employer & IndustryTelecom, IT, manufacturingElectronics, appliances, tech services
Common Search IntentTechnical support, field service rolesCustomer support, troubleshooting

While both roles involve technical support and customer interaction, a Field Support Representative primarily performs on-site field service and installations, whereas a Customer Service Technician focuses on troubleshooting and resolving issues at service centers or remotely. The roles often overlap in technical skills and industry usage, but their work environments and primary responsibilities differ.

What are the key skills and qualifications needed to thrive as a Field Support Representative, and why are they important?

To thrive as a Field Support Representative, you need strong problem-solving abilities, technical aptitude, and a high school diploma or relevant experience in customer support. Familiarity with CRM systems, mobile devices, and ticketing software is typically required. Excellent communication, adaptability, and interpersonal skills help build rapport with clients and resolve issues efficiently. These competencies are vital for delivering high-quality, on-site customer service and ensuring client satisfaction.

What's a good job for overthinkers?

A Field Support Representative role involves troubleshooting technical issues, communicating with clients, and following established procedures, which can suit overthinkers who prefer structured tasks. The job often requires problem-solving skills, attention to detail, and the ability to analyze situations carefully, making it suitable for those who enjoy thoughtful work and methodical processes.

What are some common challenges faced by Field Support Representatives when servicing client sites, and how can they be effectively managed?

Field Support Representatives often encounter challenges such as rapidly diagnosing technical issues in unfamiliar environments, managing time efficiently while traveling between locations, and adapting to different client expectations. To manage these challenges, it’s important to build strong communication skills, stay organized with scheduling and documentation, and be proactive in learning about the equipment and procedures specific to each client. Collaborating closely with internal technical teams and maintaining a positive, adaptable attitude can also help ensure successful service delivery and client satisfaction.

What is a field support representative?

A field support representative is a professional who provides technical assistance, maintenance, and troubleshooting services directly at client locations. They often work with equipment, systems, or technology in the field and may require knowledge of specific tools, certifications, or customer service skills to ensure proper operation and client satisfaction.

Is CSR a stressful job in BPO?

A Customer Service Representative (CSR) in a BPO environment often faces stress due to high call volumes, customer complaints, and performance targets. Managing difficult interactions and maintaining quality service can contribute to job stress, but proper training and support can help mitigate these factors.

What jobs pay 4000 a week without a degree?

A Field Support Representative typically earns less than $4,000 weekly, but some high-paying roles in sales, real estate, or skilled trades can reach or exceed that amount without a degree. These jobs often require strong communication skills, experience, or certifications and may involve variable commissions or bonuses.
More about Field Support Representative jobs
What cities are hiring for Field Support Representative jobs? Cities with the most Field Support Representative job openings:
Who are the top companies hiring for Field Support Representative jobs? The top employers for Field Support Representative jobs are:
What states have the most Field Support Representative jobs? States with the most job openings for Field Support Representative jobs include:
What job categories do people searching Field Support Representative jobs look for? The top searched job categories for Field Support Representative jobs are:
What are popular job titles related to Field Support Representative jobs? For Field Support Representative jobs, the most frequently searched job titles are:
Field Support Representative jobs near you
Field Support Representative Diagnostics, Savannah, GA

Field Support Representative Diagnostics, Savannah, GA

IDEXX Laboratories, Inc.

Savannah, GA • On-site

$18.75 - $24.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

IDEXX Laboratories rating

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

57th of 103 rated laboratories

Job description

As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you'll spend your time in the field building relationships, solving problems, and supporting customer success.
This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.
Why this role matters:
We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.
We're looking for individuals who:
  • Are strong communicators
  • Have strong organizational skills
  • Are empathetic and collaborative
  • Are customer-focused team players

Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives
In this role:
  • You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
  • You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
  • You will support critical customer visits, providing onsite technical troubleshooting when things don't go according to plan
  • You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
  • You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

What you need to succeed:
  • 3+ years of experience working in a veterinary practice or similar work experience
  • Familiarity with IDEXX products
  • Valid driver's license and acceptable driving record required
  • Residency in the Savannah, GA area and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
  • Ability to build and maintain relationships to gain confidence and trust from others
  • Strong communication and ability to collaborate with customers, management, and peers
  • Planning and prioritization skills, to make quality, timely decisions
  • Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
  • Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
  • Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
  • Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
  • Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
  • Ability to effectively communicate in English with customers and team members
  • Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

What you can expect from us:
  • Hourly rates targeting $30-35/hr based on experience
  • Opportunity for annual cash bonus
  • Health / Dental / Vision Benefits day-one
  • 5% matching 401k
  • On-the-job training and career advancement opportunities
  • Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, company car and more
  • A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners
  • To consistently meet new people and building relationships with our customers
  • Continued growth within your position through comprehensive training programs

Why IDEXX:
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you'll find it here.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI-FSR

What IDEXX Laboratories employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply