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It Field Support Jobs (NOW HIRING)

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Columbia, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Quevera LLC

IT Field Support Specialist

Annapolis, MD · On-site

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland . In ...

Infotech Sourcing

IT Field Support IV

Milpitas, CA · On-site

$24.50 - $33.75/hr

Infrastructure Engineering - IT Field Support IV Request ID: 69880-1 Duration:6 months with possible extension. Tax Work Location: US - CA - Fremot Onsite IT Systems Technician - Data Collections ...

Dana

IT Field Support Analyst

Danville, KY

Job Purpose We are seeking a customer-focused and technically skilled IT Field Support Analyst to support our manufacturing and office environments. This role is responsible for diagnosing and ...

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All JobsIt Field Support Jobs

It Field Support information

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$10

$29

$52

How much do it field support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for it field support in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist, and why are they important?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.
More about It Field Support jobs
What cities are hiring for It Field Support jobs? Cities with the most It Field Support job openings:
What states have the most It Field Support jobs? States with the most job openings for It Field Support jobs include:
What job categories do people searching It Field Support jobs look for? The top searched job categories for It Field Support jobs are:
It Field Support jobs near you
Infographic showing various It Field Support job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.
IT Field Support Specialist

IT Field Support Specialist

Quevera LLC

Columbia, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Job Description:

Quevera is seeking a highly skilled IT Field Support Specialist with an active TS/SCI clearance with Polygraph to support mission-critical programs in Annapolis Junction and Columbia, Maryland. In this role, you will provide advanced field support, hardware deployment, and infrastructure maintenance to ensure reliable enterprise IT operations supporting critical national security missions.

Working alongside a collaborative IT support team, you will deliver Tier 2 and Tier 3 technical support, perform hardware installations, conduct site surveys, and maintain enterprise infrastructure across customer locations. You'll collaborate with engineers, vendors, and business stakeholders to deliver reliable IT services while ensuring operational excellence and outstanding customer support.

As an IT Field Support Specialist, you'll have the opportunity to support enterprise technologies, work directly with customers, and contribute to secure, high-performing IT environments supporting mission success.


Work Schedule:

  • Duty Hours: Must be available to work an 8-hour shift between 6:00 AM and 6:00 PM, as determined by management.


Job Responsibilities:

  • Provide Tier 2 and Tier 3 technical support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
  • Troubleshoot, repair, test, and maintain enterprise hardware to maximize system availability and performance.
  • Conduct site surveys to assess existing configurations, infrastructure, and customer requirements.
  • Develop technical documentation, configuration diagrams, and records supporting system installations and infrastructure changes.
  • Analyze hardware requirements and prepare technical specifications for equipment procurement.
  • Develop installation schedules and support hardware deployment projects.
  • Prepare installation, testing, and project completion documentation.
  • Install, configure, and support computer hardware, peripherals, communications equipment, and associated cabling.
  • Build and install specialized interconnecting cables supporting unique hardware integrations.
  • Maintain government and vendor fiber optic modems, multiplexers, Ethernet infrastructure, fiber optic cabling, and telephone systems.
  • Train end users on the proper use and maintenance of installed hardware and equipment.
  • Utilize ticketing systems to document incidents, track work, and support IT service management processes.
  • Provide remote and onsite end-user technical support while resolving connectivity and hardware issues.
  • Collaborate with engineering teams, vendors, and business units to support infrastructure improvements and project success.


Minimum Requirements:

  • Active TS/SCI clearance with Polygraph required.
  • Current customer access required.
  • High school diploma or GED.
  • One (1) to two (2) years of relevant IT support experience.
  • DoD 8570 certification required.
  • Security+ certification preferred.
  • Experience installing, repairing, and troubleshooting computer hardware and peripherals.
  • Experience installing Microsoft Windows operating systems, software applications, antivirus software, and security patches.
  • Demonstrated ability to read, interpret, and apply technical manuals and schematics.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
  • Experience supporting Microsoft Windows 7 and Windows 10 operating systems.
  • Familiarity with Active Directory security and policies.
  • Experience providing remote end-user technical support.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently while effectively managing multiple priorities.


Physical Requirements:

  • Must be able to drive a company vehicle.
  • Must be able to lift and move equipment weighing up to 50 pounds.
  • Position requires frequent lifting, carrying, pushing, pulling, bending, and other physical activities associated with field support operations.


Why Join Quevera?

Award-Winning Culture

Quevera was recognized as a Top Workplace in the Washington, DC/Baltimore region for 2025, marking our fifth consecutive year receiving this distinction based on employee feedback.

Outstanding Benefits

We invest in our employees and their families through a highly competitive benefits package, including:

  • 100% employer-paid medical coverage (optional plan)
  • Competitive options for Medical, Dental and Vision insurance
  • Employer-paid short-term and long-term disability coverage
  • Employer-paid life insurance
  • $5,000 annually for education, training, certifications, and professional development
  • Career advancement through our structured iQTouch Program
  • Up to 6% 401(k) match
  • Additional 4% profit-sharing contribution, at company discretion

At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace—we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.

Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1