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It Field Support Jobs (NOW HIRING)

LifeStance Health

IT Field Support Technician

Tualatin, OR · On-site

$27 - $30/hr

Position Summary We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to ...

Meriton

Sr. Manager, IT Field Solutions

Irving, TX · On-site

From strategy and support to systems and solutions, we work behind the scenes to strengthen ... Lead the IT Field Solutions team providing support for Service and Control Technicians across all ...

Scion Technology Staffing

IT Field Technician

Phoenix, AZ · On-site

$55K - $62K/yr

POSITION OVERVIEW The IT Field Tech provides hands-on, tier 1-2 IT support across multiple regional sites. This role balances remote helpdesk troubleshooting with local site travel to deploy hardware ...

Ensign Services, Inc.

IT Field Resource

Vallejo, CA · On-site

$70K - $80K/yr

IT Field Resource Position Type: Full Time, exempt employee. Salary : $70,000 - $80,000 annually ... This position supports the Northern California area/market,and requires extensive travel (75%

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It Field Support information

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$10

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How much do it field support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it field support in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

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It Field Support jobs near you
Infographic showing various It Field Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

IT Field Support Technician - ZTB Deployment

Orlando, FL

Professional Staffing Services
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Professional Staffing Servicesexternal

$22/hr

Contractor

Posted 23 days ago

Job description

Job Title: IT Field Support Technician – ZTB Deployment

Location: Central Florida (Multi-Site Field Travel across Kissimmee, Celebration, Winter Garden, Altamonte, Apopka, East Orlando, Orlando, Ocoee, Lake Mary, Sanford, Clermont, and Lake Nona)

Pay Rate: $22.00/hr

Mileage Reimbursement: $0.76 per mile (applicable for travel between client facilities during the workday)

Schedule: Full-time, Monday – Friday

Contract Duration: 10 months with possibility to extend or migrate to other projects once completed.

Position Overview

We are seeking self-motivated, technically skilled IT Field Support Technicians to join a multi-site Zscaler Trusted Branch (ZTB)deployment project across Central Florida. Working in 3-person teams, technicians will perform site inventory checks, install ZTB software, and deploy/configure new firewall hardware to route network traffic securely through client data centers.

Because technicians will operate with minimal direct supervision following initial training, candidate reliability, ownership, clear communication, and strong troubleshooting abilities are essential.

Project Structure & Schedule Options

  • Initial Schedule (All Technicians): Monday – Friday, 8:00 AM – 5:00 PM. Technicians will travel between multiple client facilities within the same workday as needed.
  • Shift Transition (As Project Progresses):
  • Team A (Day Shift): Remains on Monday – Friday, 8:00 AM – 5:00 PM, continuing day-to-day travel between assigned facilities.
  • Team B (Night Shift): Transitions to Monday – Friday, 2:30 PM – 11:00 PM. This team will focus on single-facility site completions, spending several days to a week at one location without inter-day travel before moving on to the next site.

Key Responsibilities

  • Perform on-site physical hardware and software inventory assessments.
  • Install and configure Zscaler Trusted Branch (ZTB) software on client workstations.
  • Physically install and set up new firewall hardware at target facilities.
  • Perform independent, hands-on technical troubleshooting for network connectivity, device readiness, and client installation issues.
  • Provide clear, proactive daily progress updates and escalate technical hurdles to supervisors via Microsoft Teams.
  • Maintain strict accountability for work quality, task completion, and documentation standards across all assigned sites.

Qualifications & Requirements

  • Technical Experience: Strong troubleshooting background in field support, workstation configuration, software installation, and basic networking/firewall setups.
  • Independence & Accountability: Proven ability to work autonomously with minimal supervision after initial training, taking full ownership of assigned tasks and quality control.
  • Communication: Exceptional written and verbal communication skills; fluent with Microsoft Teams for real-time status reporting, problem escalation, and daily updates.
  • Transportation & Travel: Must possess a personal, highly reliable vehicle and a valid driver's license.
  • Mileage Policy: Mileage is reimbursed at $0.76/mile for authorized travel between client facilities during a shift. Commuting travel from home to the first facility of the day (and home from the final facility) is not eligible for reimbursement.
  • Schedule Flexibility: Ability to work Monday – Friday, with availability to work either the day shift (8:00 AM – 5:00 PM) or night shift (2:30 PM – 11:00 PM) as project needs transition.

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