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It Field Support Jobs (NOW HIRING)

Jamul Casino

IT Field Support Tech II

Jamul, CA · On-site

$21.25 - $29.25/hr

... IT change management best practices. · Keep abreast of IT best practices and basic IT industry standards relating to the practice of effective field support. Technical Support · Manage assigned ...

Meriton

Sr. Manager, IT Field Solutions

Irving, TX

From strategy and support to systems and solutions, we work behind the scenes to strengthen ... Lead the IT Field Solutions team providing support for Service and Control Technicians across all ...

Meriton

Sr. Manager, IT Field Solutions

Tampa, FL · On-site

From strategy and support to systems and solutions, we work behind the scenes to strengthen ... Lead the IT Field Solutions team providing support for Service and Control Technicians across all ...

Itezz, Inc.

IT Field Support Specialist 1

Columbia, MD · On-site

Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management. * End-User Support: * Act as a ...

Gr8ttek

IT Field Support Technician_Reno

Reno, NV · On-site

The Field Specialist will perform a variety of hardware-focused, break fix services and solutions ... Responsibilities : • Providing customer break fix support for designated equipment • ...

Ensign Services, Inc.

IT Field Resource

Sonoma, CA · On-site

$70K - $80K/yr

IT Field Resource Position Type: Full Time, exempt employee. Salary : $70,000 - $80,000 annually ... This position supports the Northern California area/market,and requires extensive travel (75%

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How much do it field support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it field support in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

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It Field Support jobs near you
Infographic showing various It Field Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

*Future Opportunities - IT Field Support Specialist

Milestone Technologies, Inc.

New York, NY

Full-time

Re-posted 10 days ago

Job description


Are you interested in future opportunities like these below? If so, submit your information to join our Talent Community!

We are consistently looking for IT Field Support Specialists to join our team in providing above-and-beyond service to our global clients!

Responsibilities:

  • Provide White-Glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone
  • Schedule and communicate travel to regional offices to provide in-person support regularly
  • Constantly update users on the status of their incidents, requests, or problems
  • Educate users on basic functions and new technologies to streamline their workflow
  • Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network
  • Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS
  • Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm
  • Maintain local inventory to ensure replacement equipment is always on hand
  • Support IT escalations impacting the site
  • Provide conference room support and maintenance
  • Coordinate closely with the Office Manager to determine the best course of action when issues arise
  • Support Local Wallboard maintenance
  • Support A/V Technology and Customer Experience Center

Qualifications:

  • Strong Windows and Mac OS troubleshooting skills
  • Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment
  • Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes
  • Ability to follow proper escalation paths
  • Inviting personality, friendly, and sociable
  • Ability to take notes and record all interactions and steps taken with users
  • Ability to keep work area clean and organized
  • Working knowledge of Active Directory and basic AD administration
Employment Type: US Regular FT

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