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It Field Support Jobs in Alabama (NOW HIRING)

MCR Technical Service

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IT Field Service Technician

Montgomery, AL · On-site

$18 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in Alabama. You will work remotely from home by traveling to various locations in the Montgomery area ...

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It Field Support information

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

What are popular job titles related to It Field Support jobs in Alabama?

For It Field Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Field Support jobs in Alabama look for?

The top searched job categories for It Field Support jobs in Alabama are:

It Field Support jobs near you
Infographic showing various It Field Support job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

IT Field Service Technician

MCR Technical Service

Montgomery, AL • On-site

$18 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

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Job description

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in Alabama. You will work remotely from home by traveling to various locations in the Montgomery area to service, maintain and repair the following:

Equipment Serviced

  • Vehicle Registration Kiosks
  • PC
  • Touchscreen
  • POS Kiosks
  • Parts inside the kiosk:
  • Label printers
  • Paper printer
  • Cash acceptor
  • Cash dispenser
  • Credit card reader
  • Touch screen
  • Firewall
  • PC
  • Cell modem
  • Your home is your office, you will be required to drive to all your jobs. some days will require a few hundred miles of driving and some days will require zero miles.
  • Mileage reimbursement, Cell phone reimbursement

Qualifications

  • Pass a background check and drug test
  • Have a valid drivers license
  • Have reliable transportation, all work requires travel. No overnights
  • Have a reliable cell phone with data plan
  • Have a laptop
  • Home internet
  • Be familiar with PC's
  • Be mechanically inclined
  • Friendly, Personable, Presentable
  • Self motivated
  • Organized
  • Responsible
  • Willing to learn new things
  • Certificates in the technical field are a plus but not a requirement
  • Previous employment in the filed a plus but not a requirement

Benefits

  • 401K
  • PTO and Paid Vacations
  • Guaranteed Paid 40 Hour Weeks
  • Opportunity to travel to clients autonomously

Company Description

MCR Technical Service, LLC is a Florida based small-business, with dedicated employees, specializing in Information Technology Professional Services. Michael Becker, founder and president of MCR, has over forty years of experience in the IT field. Michael operates as the president of MCR and is the managing director overseeing daily operations, current client contracts, new business and all executive decisions. Michael operated as the Project Manager of Installation for the first digital identification system in the United States in 1995.