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It Field Support Jobs (NOW HIRING)

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Information Technology Supervisor: John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position ...

Mercer University

IT Field Support Technician

Macon, GA · On-site

$10/hr

Information Technology Supervisor: John Bonner Job Title: IT Field Support Technician Responsible for the installation, maintenance, and support of computer hardware and software. This position ...

Diocese of Austin

IT Field Support Analyst

Austin, TX · On-site

The IT Field Support Analyst provides on-site and remote technical support services to diocesan entities, including parishes, schools, and affiliated ministries located outside of the Pastoral Center.

ASARCO LLC

IT Field Support Technician

Sahuarita, AZ · On-site

$20.25 - $27.75/hr

The IT Field Support Technician is responsible for providing technical support and assistance to end-users at various sites. They ensure the effective functioning of IT systems and services ...

Albanymed

Tech Field Support II

Albany, NY · On-site

$54K - $82K/yr

AMHS - IT Infrastructure Work Shift: Day (United States of America) Salary Range: $54,690.00 - $82,035.00 The Tech Field Support provides onsite and remote support for all complex and in person ...

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It Field Support information

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$10

$29

$52

How much do it field support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it field support in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

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Cities with the most It Field Support job openings:

What states have the most It Field Support jobs?

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It Field Support jobs near you
Infographic showing various It Field Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

IT Field Support Technician

Mercer University

Macon, GA • On-site

$10/hr

Part-time

Re-posted 21 days ago

Mercer University rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

230th of 620 rated colleges and universities

Job description

Application Instructions:

Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.

Job Family:

Student Regular Wage, Student Work Study

Department:

Information Technology

Supervisor:

John Bonner

Job Title:

IT Field Support Technician

Job Description:

Responsible for the installation, maintenance, and support of computer hardware and software. This position provides on-site support for faculty and staff but may also include answering phone calls and emails

Requires computer support experience\knowledge along with prior customer service experience preferred. Must have excellent written and verbal communication skills and proven analytical and problem-solving skills. Must have the ability to carry up to 25 lbs. for short distances. **Candidates without computer experience will not be considered for this position

Pay Rate: $10.00

Scheduled Hours:

10

Start Date:

08/17/2026

End Date:

05/7/2027

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