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It Field Support Jobs (NOW HIRING)

Albany Med

Tech Field Support IV

Albany, NY · On-site

$64K - $97K/yr

Information Systems & Services Work Shift: Day (United States of America) Salary Range: $64,972.00 - $97,458.00 The Tech Field Support provides onsite and remote support for all complex and in person ...

TEKsystems

IT Field Support Engineer

Atlanta, GA

$45 - $55/hr

Overview We are seeking a hands-on IT Field Technician to provide onsite technical support across multiple locations. This role is responsible for troubleshooting hardware, software, networking, and ...

New

SW Complete

IT Field Support Specialist

Annapolis, MD · On-site

SynergyECP has an opening for an IT Field Support Specialist to support our end-user community by providing Tier 2 and Tier 3 on-site and remote supports for computer workstations, servers, printers ...

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How much do it field support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it field support in the United States is $29.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $36.54 per hour, depending on experience, location, and employer.

What is an IT Field Support specialist?

An IT Field Support specialist is a professional responsible for providing on-site technical assistance and support to organizations and end-users. Their duties often include troubleshooting hardware and software issues, installing and configuring equipment, and maintaining network infrastructure at various locations. They play a crucial role in ensuring that IT systems run smoothly and efficiently, minimizing downtime and resolving technical problems quickly. IT Field Support specialists may work for IT service providers, large corporations, or as part of internal IT departments.

What are the key skills and qualifications needed to thrive as an IT Field Support specialist?

To thrive as an IT Field Support specialist, you need strong troubleshooting skills, knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with remote desktop tools, ticketing systems, and network diagnostics tools is essential. Excellent communication, customer service orientation, and patience are standout soft skills in this role. These abilities ensure timely resolution of technical issues, minimize downtime, and maintain high user satisfaction.

What are some common challenges faced by IT Field Support professionals, and how can they be managed effectively?

IT Field Support professionals often encounter challenges such as troubleshooting diverse hardware and software issues in various environments, managing urgent requests across multiple locations, and communicating clearly with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks efficiently, and continually update technical skills. Building strong relationships with end-users and collaborating closely with other IT team members also helps in resolving issues more quickly and ensuring consistent support.

What is the difference between It Field Support vs Help Desk Technician?

AspectIt Field SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentOn-site at client locations, field visitsOffice-based, remote or on-site support
Employer & Industry UsageIT service providers, large corporationsCorporate IT departments, MSPs
Common Search & ComparisonYesYes

It Field Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, It Field Support typically requires on-site visits to client locations and involves more hardware setup and maintenance, while Help Desk Technicians primarily provide remote or on-site support within an organization. Both roles share similar certifications and are essential in IT service delivery, but they differ mainly in work environment and scope of responsibilities.

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What states have the most It Field Support jobs?

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For It Field Support jobs, the most frequently searched job titles are:

It Field Support jobs near you
Infographic showing various It Field Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $60,578 per year, or $29.1 per hour.

IT Field Support Technician

Albuquerque, NM • On-site

Cellular Sales Verizon Authorized Retailer
See more jobs at Cellular Sales Verizon Authorized Retailerexternal

$23 - $33/hr

Other

Re-posted 4 days ago

Cellular Sales rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

Job description

Cellular Sales
IT Field Support Technician
ClassificationNon-Exempt
Reports toIT Field Support Manager
JOB DESCRIPTION
Summary/ObjectiveWorks under general supervision of the IT Field Support Manager. Provides primary support of hardware and software solutions deployed in various retail locations. Expertise to resolve user problems presented from the National Operations Center or any other internal support teams. Provide excellent customer service to market through all channels of support.
Essential Functions
  1. Answers, evaluates, and prioritizes service requests received (but not limited to) companies ticketing system, telephone, email, and in-person.
  2. Assist with identifying problems and providing potential resolutions.
  3. Coordinates with end user on behalf of other departments. Analyze the customers needs and follow approved processes and documentation to meet expected service levels.
  4. Tracks issues using company approved ticketing system. Maintains historical records and related problem documentation.
  5. Work alongside PMO, Asset Management or any other departments to update and maintain hardware and software standards.
  6. Brainstorms with team members and SMEs to resolve more complex problems. Escalate issues to Staff Technician that require further technical assistance in resolution.
  7. Regularly communicates with team and leadership of potential trends, significant problems and individual market requests.
  8. Maintains up to date knowledge of company software, hardware and approved documented procedures.
  9. Schedules preventative maintenance on company owned vehicle.
  10. Escalate and schedules vendor services as necessary.
  11. Installation and troubleshooting of WAN/LAN, Cat 6e cabling.
  12. Manage and track inventory stockroom(s) for designated territory according to team standards.
  13. Responsible for expense records and reports for company provided procurement card.

Competencies
  1. Initiative: Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
  2. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  3. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  5. Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  6. Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.

Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job is in a store/retail environment.
Physical DemandsMust be able to perform repetitious hand/eye movement. Must be able to sit for long periods of time. Must be able to stand for long periods of time. Must be able to lift to 75 lbs. Must be able to drive. Must be comfortable working on a 6-15ft ladder when necessary.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type/Expected Hours of WorkThis is a full-time position that requires On-call responsibilities. Days and hours of work are typically Monday through Friday, but will also include daytime non Monday through Friday, nights and weekends, rotating or changing shift, or retail schedule/hours.
Travel30-60%
Required Education and Experience
  1. HS diploma
  2. Minimum 3 years verifiable technology support

Preferred Education and Experience
  1. Two or four year degree
  2. Industry certifications a plus
  3. Understanding of ITIL

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
  1. Ability to deal with stress and changing priorities.
  2. Excellent organizational skills with the ability to work calmly under pressure, multi-task, and prioritize.
  3. Excellent interpersonal skills with the ability to work both independently and as part of a team.
  4. Strong troubleshooting skills
  5. Must possess a valid US driver's license with a clean driving history for the past 3 years.

AAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$23-$33 an hour
#2024MG

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