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Executive Technical Support Engineer Jobs (NOW HIRING)

NetApp, Inc.

Technical Support Engineer

Morrisville, NC · On-site

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

... O at Vouch Insurance), Karim (CTO at Ramp), and more. About Our Team We're a team of problem ... About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ...

NetApp

Technical Support Engineer

Morrisville, NC

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

NetApp

Technical Support Engineer

Wichita, KS · On-site

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

... O at Vouch Insurance), Karim (CTO at Ramp), and more. About Our Team We're a team of problem ... About The Role Our Technical Support Engineers (TSE) are essential to enhancing customer experience ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

New York, NY

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Transact Campus

Technical Support Engineer

Atlanta, GA

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Nozomi Networks

Technical Support Engineer

Italy, TX

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

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Executive Technical Support Engineer information

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How much do executive technical support engineer jobs pay per year?

As of Jul 22, 2026, the average yearly pay for executive technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Is AI replacing tech support?

Executive Technical Support Engineers work alongside AI tools that automate routine tasks such as troubleshooting and data analysis. While AI can handle repetitive issues, human expertise remains essential for complex problems, customer communication, and decision-making. The role evolves to include managing and integrating AI solutions into support workflows.

What engineer makes $500,000 a year?

An Executive Technical Support Engineer typically does not earn $500,000 annually; such high salaries are more common in executive roles or specialized positions like senior software engineers, data scientists, or executives in technology companies. Achieving this level often requires extensive experience, advanced skills, leadership responsibilities, and sometimes stock options or bonuses.

What engineers make $300,000 a year?

Senior technical support engineers, especially those with specialized skills in cloud computing, cybersecurity, or network architecture, can reach or exceed a $300,000 annual salary. Achieving this level often requires extensive experience, advanced certifications, and working in high-demand industries or senior leadership roles within technology companies.

What does a technical support executive do?

A technical support executive assists customers or users by diagnosing and resolving hardware, software, or network issues. They provide technical guidance, troubleshoot problems, and may use tools like remote access software or ticketing systems to ensure timely resolution of technical problems.

What are the key skills and qualifications needed to thrive as an Executive Technical Support Engineer, and why are they important?

To thrive as an Executive Technical Support Engineer, you need deep technical expertise in troubleshooting software and hardware issues, a relevant degree in IT or engineering, and experience with enterprise systems. Familiarity with ticketing platforms, remote support tools, and certifications like CompTIA, Microsoft, or Cisco are typically required. Exceptional problem-solving abilities, strong communication, and customer-centricity help build trust and resolve complex issues efficiently. These skills ensure high-quality support for executive clients, uphold service standards, and minimize business disruptions.

What are some common challenges faced by Executive Technical Support Engineers in resolving high-priority client issues?

Executive Technical Support Engineers often handle complex, high-impact technical issues for key clients. A common challenge is balancing the need for rapid response with thorough problem analysis, as these cases can require deep product knowledge and cross-team collaboration. Additionally, managing client expectations and communicating technical solutions to non-technical stakeholders can be demanding. Staying updated on evolving technologies and company products is essential for success in this fast-paced environment.

What are Executive Technical Support Engineers?

Executive Technical Support Engineers are specialized professionals who provide high-level technical assistance to key clients, often including executives or major business customers. They handle complex technical issues, ensure rapid resolution, and coordinate with internal teams to address critical problems. Their role often involves direct communication with senior stakeholders, delivering tailored solutions, and maintaining strong client relationships. These engineers typically possess deep technical expertise and excellent communication skills to navigate both technical and business challenges.
More about Executive Technical Support Engineer jobs
What cities are hiring for Executive Technical Support Engineer jobs? Cities with the most Executive Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Executive Technical Support Engineer jobs? States with the most job openings for Executive Technical Support Engineer jobs include:
What job categories do people searching Executive Technical Support Engineer jobs look for? The top searched job categories for Executive Technical Support Engineer jobs are:
Executive Technical Support Engineer jobs near you
Infographic showing various Executive Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

NetApp, Inc.

Morrisville, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Summary
We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services.
Key Responsibilities:
  • Provide advanced technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve complex technical issues related to software, hardware, and network configurations.
  • Collaborate with engineering and product teams to identify, document, and escalate product bugs and feature requests.
  • Develop and maintain technical documentation, knowledge base articles, and support resources.
  • Conduct training sessions and webinars for customers and internal teams.
  • Assist in the development and implementation of support processes and best practices.
  • Monitor and report on support metrics and customer feedback to drive continuous improvement.

Job Requirements
  • Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ with
    customers, partners, and internal field engineers.
  • Read and analyze various system and application logs to determine where an issue is.
  • Research customer issues in a timely manner and follow up directly with customers on recommendations and
    action plans.
  • Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal
    tools, to provide the most effective solutions to customer issues.
  • Provide timely updates to customers on status and progress of cases and properly set expectations.
  • Prioritize and manage several open issues at one time.
  • Participate actively in level 1 Swarming events.
  • Collaborate with other Technical Support Engineers who may need assistance working a case.
  • Achieve KCS Publisher within 12 months of start date.
  • Create, link and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated
    problems can be solved quicker.
  • Ensure issues are documented thoroughly in the Case Management system, clearly citing customer's problem,
    business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other
    pertinent information.
  • Share best practices with Technical Support Center staff and learn about new technologies and complimentary
    storage applications.
  • Begin to focus on an area of technical specialization and attend classes, complete lab projects, collaborate with
    other Technical Support Engineers on cases that will help cultivate that expertise

Competencies:
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing
    environment.
  • Ability to follow standard process, technical product support principles, and practices, escalating when
    necessary.
  • Follows instruction and process in their approach to problem solving.
  • Good troubleshooting skills

Solid understanding of some of the following protocols and applications:
  • NFS, the Network File System protocol
  • SMB, the Server Message Block protocol
  • SAN connectivity methodologies for storage systems
  • TCP/IP and Networking
  • RAID Levels and fundamentals
  • NetApp Storage System operating systems such as ONTAP
  • NetApp solutions developed around specific applications involving and/or FAS/AFF storage
    systems

Education
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work
experience.
Compensation:
The target salary range for this position is 79,050 - 117,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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