Epic Support Analyst Remote Jobs (NOW HIRING)

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.
We are seeking an Epic Willow Inpatient Analyst to serve as a key member of Optum Enterprise Epic Services. In this role, you will leverage your Epic Willow expertise to design, build, optimize, and support pharmacy workflows for leading healthcare organizations across the country. You will partner with clinicians, pharmacy leaders, operational stakeholders, and technical teams to deliver innovative solutions that improve patient care, medication management, and operational performance.
Unlike a traditional hospital-based analyst role, this position offers the opportunity to support multiple client environments, collaborate with Epic experts across Optum's Enterprise Epic Services organization, and contribute to large-scale strategic initiatives that impact healthcare delivery nationwide.
This is an opportunity to work alongside some of the industry's top Epic professionals while helping healthcare organizations maximize the value of their Epic investments and drive meaningful transformation across the care continuum.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Serve as a subject matter expert for Epic Willow Inpatient application design, build, implementation, optimization, and support activities
• Partner with customers, clinicians, pharmacy leaders, and operational stakeholders to evaluate workflows and develop scalable Epic solutions
• Lead design, configuration, testing, and deployment activities for Willow-related enhancements, upgrades, and optimization initiatives
• Provide consultative guidance and workflow recommendations to improve medication management, operational efficiency, and user experience
• Analyze business and clinical requirements and translate them into system configuration and functional specifications
• Facilitate design sessions, requirements gathering meetings, workflow reviews, and solution validation activities
• Lead small to medium complexity projects and workstreams through all phases of the system development lifecycle
• Perform system configuration, testing, troubleshooting, root-cause analysis, and issue resolution activities
• Participate in upgrade planning, new functionality evaluations, and release management activities
• Develop and maintain application documentation, design specifications, testing plans, and change control documentation
• Monitor application performance and proactively identify opportunities for system optimization and process improvement
• Collaborate across cross-functional teams to ensure alignment between operational goals, clinical workflows, and technical solutions
• Support end-user adoption through knowledge sharing, workflow education, and collaboration with training teams
• Provide production support, incident management, and on-call support as required
• Build and maintain strong relationships with customers, stakeholders, and business partners while serving as a trusted advisor

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Active Epic Willow Inpatient Certification
• 3+ years of healthcare industry experience
• 3+ years of Epic Willow build, configuration, and support experience
• Experience participating in the design, build, testing, implementation, and optimization of Epic solutions
• Experience collaborating with operational and clinical stakeholders to improve workflows and system performance

Preferred Qualifications:

• Pharmacist or Pharmacy Technician background
• Active Epic Beacon Certification
• Experience supporting oncology, infusion center, or specialty pharmacy workflows
• Experience with Epic implementation, upgrade, or large-scale optimization initiatives
• Demonstrated leadership experience leading projects, workstreams, or cross-functional teams
• Experience working in a consulting environment or supporting multiple healthcare organizations
• Advanced proficiency with Excel, Visio, PowerPoint, and SharePoint

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.