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Epic Support Analyst Remote Jobs in Missouri (NOW HIRING)

Deloitte

Epic Denials Management Operator

Saint Louis, MO · Remote

$17.50 - $23.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

Deloitte

Epic Denials Management Operator

Kansas City, MO · Remote

$17.50 - $23.50/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

Kohl's

$94K - $116K/yr

Consult with leadership partners to identify primary and secondary business analyses and KPIs required to support critical business decisions * Develop end-to-end project timelines for analysis ...

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Epic Support Analyst Remote information

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.
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Infographic showing various Epic Support Analyst Remote job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

EHR Application Support Analyst

BJC HealthCare

Saint Louis, MO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

BJC Healthcare rating

7.6

Company rating: 7.6 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

Additional Information About the Role

BJC is hiring for an Epic Helpdesk Support Analyst.  The schedule is: Sunday, Monday, Thursday, and Friday - 6:00 a.m. - 4:30 p.m.

We are looking for customer service, call center experience, and Epic is preferred.  

This is a remote position, but looking for candidates in the St. Louis metro area.  


Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.


Preferred Qualifications

Role Purpose

Provides remote end-user support for the organization's software and hardware systems with a responsibility for Epic & other Clinical applications. Has working knowledge and experience in discipline and broadens capabilities. Recognizes issues and is able to elicit data from clients regarding problems. Performs a range of straightforward assignments related to discipline. Uses prescribed guidelines or policies to analyze and resolve problems. Receives a moderate level of guidance and direction.Epic or applicable certifications will be required within 6 months of hire.

Responsibilities

  • Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics.
  • Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
  • Monitors service delivery performance metrics.
  • Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
  • May be part of an after-hours on-call rotation.

    • Minimum Requirements

    Education

  • High School Diploma or GED

    • Experience

  • 2-5 years

    • Preferred Requirements

    Education

  • Bachelor's Degree

    • Experience

  • 5-10 years

    • Supervisor Experience

  • No Experience

    • Benefits and Legal Statement

    BJC Total Rewards

    At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Annual 4% BJC Automatic Retirement Contribution
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to our Benefits Summary.

    *Not all benefits apply to all jobs

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    Qualifications:

    Role Purpose

    Provides remote end-user support for the organization's software and hardware systems with a responsibility for Epic & other Clinical applications. Has working knowledge and experience in discipline and broadens capabilities. Recognizes issues and is able to elicit data from clients regarding problems. Performs a range of straightforward assignments related to discipline. Uses prescribed guidelines or policies to analyze and resolve problems. Receives a moderate level of guidance and direction.Epic or applicable certifications will be required within 6 months of hire.

    Responsibilities

  • Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics.
  • Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
  • Monitors service delivery performance metrics.
  • Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
  • May be part of an after-hours on-call rotation.

    • Minimum Requirements

    Education

  • High School Diploma or GED

    • Experience

  • 2-5 years

    • Preferred Requirements

    Education

  • Bachelor's Degree

    • Experience

  • 5-10 years

    • Supervisor Experience

  • No Experience
    • Education:UNAVAILABLEEmployment Type: FULL_TIME

    What BJC Healthcare employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    BJC Healthcare logo

    About BJC Healthcare

    Sourced by ZipRecruiter

    BJC Healthcare, situated in Saint Louis, MO, US, is one of the largest healthcare organizations in the United States. Launched in 1993, BJC encompasses 15 hospitals and multiple health service organizations covering the metropolitan St. Louis area, mid-Missouri and Southern Illinois. This healthcare titan's services cover a vast field, from community health and wellness, to pediatric care, to advanced specialty care. BJC is well-known for its two nationally recognized hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital, both affiliated with Washington University School of Medicine. Its mission revolves around improving the health and well-being of the communities it serves through leadership, education, innovation, and excellence in medicine.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Saint Louis, MO, US

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