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Epic Support Analyst Remote Jobs in Columbus, OH

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

This person will be working in our Support Center in Dublin as this is not a remote position. Send your resume in confidence today. IT Support Analyst Position Summary The IT Support Team strives to ...

City BBQ

IT Support Analyst

Dublin, OH

This person will be working in our Support Center in Dublin as this is not a remote position. Send your resume in confidence today. IT Support Analyst Position Summary The IT Support Team strives to ...

CSAA

Senior Commercial Insurance Analyst - Remote

Delaware, OH · Remote

$83.50K - $110.60K/yr

As a Senior Commercial Insurance Analyst , you will support the overall business strategy by ... Please note we are hiring for this role remote anywhere in the United States with the following ...

Deloitte

Epic Interfaces Analyst

Columbus, OH · On-site

Build, configure, and support interface workflows using Rhapsody Integration Engine (routing ... As an experienced Epic Bridges Interface Analyst Project Delivery Specialist, you will have the ...

Deloitte

Epic Cupid Analyst

Columbus, OH · On-site

Recruiting for this role ends on 6/30/2026 Work you'll do/Responsibilities As an Epic Cupid Analyst at Deloitte, you will work within an engagement team and be responsible for supporting the overall ...

Deloitte

Epic Cupid Senior Consultant

Columbus, OH

... supporting the overall project goals and objectives. In this role, you will interact with ... Deeply experienced Epic analyst to work implementation, build and strong experience with SDLC for ...

Deloitte

Epic Tapestry Sr Analyst

Columbus, OH · On-site +1

Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ... and support * Good interpersonal and communication skills * Demonstrative understanding of ...

Designer Brands

Sr Financial Analyst-REMOTE

Columbus, OH · On-site +1

$82.60K - $102.90K/yr

Support managers with P&L management of both US and Canada retail. * Ongoing Business Insights ... Analyze trends, identify risks and opportunities, and provide recommendations to drive business ...

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How much do epic support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for epic support analyst remote in Columbus, OH is $30.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $36.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst (Remote), and why are they important?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst typically collaborate with clinical staff and IT teams when resolving system issues remotely?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is an Epic Support Analyst (Remote)?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What are popular job titles related to Epic Support Analyst Remote jobs in Columbus, OH? For Epic Support Analyst Remote jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Epic Support Analyst Remote jobs in Columbus, OH look for? The top searched job categories for Epic Support Analyst Remote jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Epic Support Analyst Remote jobs? Cities near Columbus, OH with the most Epic Support Analyst Remote job openings:
Epic Support Analyst Remote jobs near you
IT Support Analyst

IT Support Analyst

City Barbeque, LLC

Dublin, OH • On-site

$26 - $30/hr

Full-time

Posted 16 days ago

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

City Barbecue started in Columbus, OH in 1999 and we have grown to 78 joints in 12 states. We are an award-winning, quick casual concept that exists to serve and create happiness. Every day, we're smoking tastes of the nation, from Kansas City to the Carolinas; taking care of our friends and neighbors; and sharing our passion for the art and soul of barbecue. Columbus CEO has chosen us a Top Employer and we are intentional in making City Barbecue an employer of choice. We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send your resume in confidence today.


IT Support Analyst

Position Summary

The IT Support Team strives to help City BBQ associates by providing swift and effective solutions to all IT needs. The IT Support Team provides primary and secondary technical support to City BBQ’s restaurant and corporate associates. The IT Support Team takes pride in the quality of service we deliver, which is a direct reflection of City BBQ’s unique culture. What do you need to join this team? Qualified candidates must be enthusiastic, team-oriented, and ready to “Serve and Create Happiness”.

The IT Support Analyst is a key member of the IT Support Team. The Support Analyst responds and reacts to technology requests and incidents and ensures thorough and prompt completion or resolution. The Support Analyst monitors email, chat, phones, and ticketing systems to ensure that support SLAs are being met and exceeded. The Support Analyst is proficient in providing technical support and has proven customer service skills as an IT professional. The Support Analyst understands how to prioritize work items based on their impact. The Support Analyst utilizes their experience and judgement to identify priorities. The Support Analyst is capable of multi-tasking and tracking multiple items at once. The Support Analyst is a team player who thrives in helping their customers and teammates be successful.

Accountabilities

  • Responds to telephone calls, email and personal requests for technical support and assisting users with questions or problems, dispatching tickets with proper vendor support if needed.
  • Documents, monitors, and prioritizes incidents & requests to ensure a timely resolution while collaborating with internal and external support personnel.
  • Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service, phone systems, NCR Point of Sale system, cell phones, tablets, video surveillance, just to name a few.
  • Utilize knowledge resources and contribute new KB content as opportunities arrise
  • Adheres or exceeds departmental service delivery standards, SLAs and KPIs
  • Completes assigned project-related work tasks within requested timelines
  • Some weekend, after-hours, or holiday work required.

Preferred Skills & Requirements

  • 1-3 years experience in service desk and/or Level 2 support roles.
  • Excellent problem solving and customer service skills - proven resourcefulness
  • College degree or equivalent preferred; additional training in advanced computer skills preferred.
  • Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems
  • 1-3 years experience providing direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order Management systems, Catering Systems, ERP
  • 1-3 years experience supporting distributed network devices including modems, firewalls, routers, and access points
  • Ability to collaborate with others in a team environment.
  • Need to be able to sit for extended period and lift up to 50lbs.
  • Must be able to multi-task, managing multiple incident & service request tickets.
  • ITIL knowledge/exposure a plus.

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