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Epic Support Analyst Remote Jobs in Indiana (NOW HIRING)

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Job Title IT Systems Analyst III - Customer Data Hub (Data & Analytics) - Remote Requisition Number ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

New

Support development of new products * Review work of peers and provide training to junior analysts ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

$39.75 - $54.75/hr

Job Title Business Solutions Analyst III (Guidewire) - Remote Requisition Number R7695 Business ... Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data ...

Lead and mentor a small team of customer support analysts, providing mentorship, performance ... Remote work and more! Why Join Our Team? Our small software business offers a collaborative ...

Lead and mentor a small team of customer support analysts, providing mentorship, performance ... Remote work and more! Why Join Our Team? Our small software business offers a collaborative ...

Hospital Billing Operator

Indianapolis, IN · Remote

$17.50 - $22.50/hr

... Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role supporting ...

This is a primarily remote role supporting enterprise Epic implementation, with minimal travel and ... Experience analyzing billing workflows, claim issues, or operational data For individuals assigned ...

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Epic Support Analyst Remote information

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst (Remote)?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Support Analyst can be competitive, often requiring relevant IT experience, certifications such as Epic certifications, and strong problem-solving skills. The hiring process typically involves multiple interviews, technical assessments, and demonstrating knowledge of Epic systems and healthcare IT environments.

How can I make 2000 a week working from home?

An Epic Support Analyst working remotely can potentially earn $2,000 or more per week by working full-time hours, often 40 hours or more, and gaining specialized skills in Epic systems, certifications, and excellent customer service. Increasing income may involve taking on additional shifts, working overtime, or advancing to higher-level support roles with higher pay rates.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst (Remote), and why are they important?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

Can I work remotely for Epic?

Epic Support Analysts can often work remotely, depending on the company's policies and the specific role requirements. Remote work may require familiarity with remote collaboration tools and a suitable home office setup. Availability of remote positions varies by location and organizational needs.

How does an Epic Support Analyst typically collaborate with clinical staff and IT teams when resolving system issues remotely?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

Can an Epic analyst work from home?

Yes, Epic Support Analysts can often work remotely, especially if the employer offers telecommuting options. Remote work for this role typically requires strong technical skills, familiarity with Epic systems, and reliable internet access, with some positions possibly requiring occasional onsite presence for training or meetings.
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What job categories do people searching Epic Support Analyst Remote jobs in Indiana look for? The top searched job categories for Epic Support Analyst Remote jobs in Indiana are:
What cities in Indiana are hiring for Epic Support Analyst Remote jobs? Cities in Indiana with the most Epic Support Analyst Remote job openings:
Infographic showing various Epic Support Analyst Remote job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 83% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.
(Remote) Support Analyst

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly.

In this role, you will manage and resolve support tickets related to our Human Resource Management and Payroll modules. Issues may span application functionality, system environments, and end-user challenges, requiring strong troubleshooting skills and a solid understanding of ERP systems.

This is an opportunity to deepen your knowledge of enterprise software while working directly with customers across North America. We are seeking candidates with strong software proficiency and experience in HR and payroll processes who are comfortable working in a remote environment.

This remote role welcomes candidates anywhere in Canada and the US.

What your impact will be:

  • Resolve customer issues in a timely and thorough manner, ensuring a high level of customer satisfaction
  • Monitor the support queue, take ownership of new tickets, and reassign as needed
  • Collaborate with internal teams (Environment Specialists, R&D, and other analysts) to escalate and resolve complex issues
  • Troubleshoot application, data, architecture, and interface-related problems
  • Communicate proactively with customers, providing clear updates and managing expectations throughout the resolution process
  • Develop deep functional and technical knowledge of our ERP applications, with a focus on Human Resources and Payroll modules
  • Identify root causes and provide recommendations to prevent recurring issues
  • Understand support service agreements and appropriately scope requests outside of standard support
  • Contribute ideas for product and process improvements

What we are looking for:

  • Experience supporting or working with ERP systems, particularly in Human Resources and Payroll
  • Strong technical aptitude with proven troubleshooting and problem-solving skills
  • Experience delivering solutions, services, or support within HR, payroll, finance, or accounting environments is preferred

Customer Support Qualifications:

  • Excellent communication skills, with the ability to clearly explain technical concepts and manage customer expectations
  • Ability to manage multiple priorities and support tickets simultaneously in a fast-paced environment
  • Strong analytical skills with the ability to make sound, independent decisions
  • Self-motivated, adaptable, and able to work both independently and collaboratively within a team

Technical Qualifications

  • Preferred software experience in applications based in at least one of the following: SQL, PL/SQL, Uniface, Acucobol
  • Experience in troubleshooting APIs and/or web services preferred.
  • Knowledge of Apache Tomcat configuration and troubleshooting is preferred.

What we can offer:

  • 3 weeks' vacation and 5 personal days
  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

Compensation Range:

60K-75K

About Cayenta:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.

About Harris:

Harrisis a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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