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Epic Support Analyst Remote Jobs in Chicago, IL (NOW HIRING)

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Sentinel

Support Analyst

Downers Grove, IL · On-site +1

$70K - $100K/yr

This position can work remote within the United States and occasional travel to Downers Grove, IL ... The Support Analyst is a customer-facing technical resource responsible for troubleshooting ...

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Perform workflow analysis and implement process improvements. * Support upgrade activities, testing ... Remote in USA Only. We cannot consider candidates from New York, California, or Washington state ...

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Perform workflow analysis and implement process improvements. * Support upgrade activities, testing ... Remote in USA Only. We cannot consider candidates from New York, California, or Washington state ...

Jorie AI

EPIC SME

Oak Brook, IL · Remote

Perform workflow analysis and implement process improvements. * Support upgrade activities, testing ... Remote in USA Only. We cannot consider candidates from New York, California, or Washington state ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Powers Health

Epic Application Analyst

Munster, IN · Remote

Provides application support to the Cadence module and user assistance within the assigned ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

Deloitte

Epic Research & Genomics Analyst

Chicago, IL · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... supporting the overall project goals and objectives. In this role, you will interact with ...

Deloitte

Epic Denials Management Operator

Chicago, IL · Remote

$18.50 - $24.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

RR Donnelley

eBilling Analyst - Remote

Warrenville, IL · Remote

$18.99 - $26.59/hr

Work collaboratively with department's supervisor to support e-billing systems by adding/removing ... Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and ...

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Epic Support Analyst Remote information

See Chicago, IL salary details

$15

$32

$57

How much do epic support analyst remote jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for epic support analyst remote in Chicago, IL is $32.32, according to ZipRecruiter salary data. Most workers in this role earn between $22.79 and $38.89 per hour, depending on experience, location, and employer.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.
What are the most commonly searched types of Epic Support Analyst jobs in Chicago, IL? The most popular types of Epic Support Analyst jobs in Chicago, IL are:
What are popular job titles related to Epic Support Analyst Remote jobs in Chicago, IL? For Epic Support Analyst Remote jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Epic Support Analyst Remote jobs in Chicago, IL look for? The top searched job categories for Epic Support Analyst Remote jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Epic Support Analyst Remote jobs? Cities near Chicago, IL with the most Epic Support Analyst Remote job openings:
Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Chicago, IL as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $67,228 per year, or $32.3 per hour.

Epic Willow Inpatient Analyst

INTERACTION 24 LLC

Chicago, IL • Remote

$60 - $80/hr

Full-time

Re-posted 11 days ago

Job description

Job Title: Certified Epic Willow Anlayst
Work Type: 100% remote
Work Duration: 1 Year Contract
TOP HARD SKILLS
• Must have Epic Willow Certification 
• Epic Willow Inpatient Build & Configuration (4+ years)
• Inpatient Pharmacy Operations / CPOE Workflow Knowledge (4+ years)
• Application Support Operations & SLA Management (4+ years)
NICE-TO-HAVES
• Additional Epic Certifications (Ambulatory, Home Infusion, Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
DISQUALIFIERS
• Missing active, current Epic Willow Inpatient certification.
• Less than 4 years of experience in Epic application management.
POSITION OVERVIEW
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare
IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application
workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a
dynamic healthcare environment. The successful candidate will bring 4+ years of experience in
Epic application management, with a strong track record in day-to-day operations, client
stakeholder engagement, and collaboration with cross-functional and offshore teams.
DAY-TO-DAY RESPONSIBILITIES
• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application
workflows and configurations.
• Manage and prioritize daily support and maintenance activities, ensuring timely
resolution of incidents and service requests per defined SLAs.
• Monitor and manage error queues, label and printer issues, and pharmacy automation
interfaces.
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID
mapping, and perform root cause analysis on application issues.
• Build and maintain inpatient pharmacy configurations within the Epic EHR environment,
including medication order sets, formulary setup, dose checking rules, NDC billing
builds, pharmacy charge maps, and 340b billing workflows.
• Develop and maintain BPA/OPA alert builds to support clinical decision-making, manage
medication loads (Medispan), and support medication build activities (IV mixtures,
compounding, and repackaging).
• Serve as a liaison with client stakeholders (hospital pharmacists, pharmacy operations,
nurses, and physicians) and coordinate activities across Accenture, software vendors, and
offshore support teams.
• Maintain comprehensive system documentation (workflows, build specifications, testing
protocols) and ensure compliance with HIPAA, data governance, and medication safety
standards.
ADDITIONAL DESIRED SKILLS
• Additional Epic Certifications (Ambulatory, Home Infusion, or Bugsy)
• Offshore Team Coordination Experience
• Healthcare IT Consulting or Large Health System Background
• Pharmacy automation integration (dispensing cabinets, robot interfaces)

This is a remote position.