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Epic Support Analyst Remote Jobs in Virginia (NOW HIRING)

Media Trust

Operational Support Analyst

Mclean, VA · Remote

This is a remote role based out of our McLean, VA headquarters. Occasional early evening or weekend ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMTs scanning ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

You'll analyze and troubleshoot software issues, using insights from data logs and development ... remote support sessions. Your knowledge will guide customers through the implementation and ...

Deloitte

Epic Denials Management Operator

Mclean, VA · Remote

$18.25 - $24.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

Deloitte

Epic Denials Management Operator

Rosslyn, VA · Remote

$20.50 - $27.25/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

Deloitte

Epic Denials Management Operator

Richmond, VA · Remote

$17.75 - $23.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

Imh

$34.26 - $53.96/hr

This position is fully remote with some annual on-site team meetings when financials allow ... Supports contract negotiations through review of contract language, development of new payment ...

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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What are popular job titles related to Epic Support Analyst Remote jobs in Virginia?

For Epic Support Analyst Remote jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Virginia look for?

The top searched job categories for Epic Support Analyst Remote jobs in Virginia are:

What cities in Virginia are hiring for Epic Support Analyst Remote jobs?

Cities in Virginia with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Epic Orders / ASAP Analyst - Remote - Virginia

Waterfall Technology Consulting Partners

Roanoke, VA • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

Our client is seeking a strong Epic Certified Orders Analyst with Epic ASAP skills and/or certification. Will be responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems. Will also be involved in providing Epic application support, troubleshooting, training and reporting activities. May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications. Serves as a liaison between the delivery groups, clients and vendors.

WORK LOCATION: Although this role is remote, an onsite schedule is preferred. Applicants residing in the following states must be considered for a remote and/or hybrid schedule: Alabama, Florida, Georgia, Arkansas, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, West Virginia, and Virginia.

WORK SCHEDULE: Monday - Friday standard business hours. This role requires flexibility beyond standard hours, including participation in an after-hours on-call rotation and occasional travel.

ABOUT THE ROLE:

  • Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits
  • Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients
  • Manages assigned projects and meets deadlines
  • Conducts highly complex work unsupervised and with extensive latitude for independent judgement
  • Adheres to departmental policies and procedures
  • Plans and conducts requirements gathering for Epic projects and requests Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality
  • Coordinates, plans, and conducts analysis of client business needs
  • Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies
  • Serve as a liaison between Epic modules
  • Recognized as a subject matter expert and advanced individual contributor
  • Serve as advocate for department initiatives and processes
  • Facilitates a positive and collaborative work environment
  • Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate

WHAT IS REQUIRED:

Licensure, certification, and/or registration:

  • Epic Orders Certification
    • Epic ASAP Certification is desired

Obtains and maintains a minimum of three vendor and/or industry certifications/proficiencies as determined by management following a primary Epic support application proficiency path. Must maintain a certification/proficiency in applicable Epic module(s).

Experience: Minimum of 4 years of related experience.

Education: Associate's degree in computer science, information systems, healthcare, business or 2 years of experience may be considered in lieu of degree.

EMPLOYEE BENEFITS:

  • 401(k)
  • Health insurance
  • Paid time off
  • Wellness program
  • Additional benefits shared directly from the client

Apply today!