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Epic Support Analyst Remote Jobs in Texas (NOW HIRING)

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do:

Abrigo

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do:

Sageworks

Support Analyst

Austin, TX · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do:

Deloitte

Epic Research & Genomics Analyst

Westlake, TX · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... supporting the overall project goals and objectives. In this role, you will interact with ...

Deloitte

Epic Research & Genomics Analyst

Houston, TX · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... supporting the overall project goals and objectives. In this role, you will interact with ...

Deloitte

Epic Research & Genomics Analyst

Dallas, TX · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... supporting the overall project goals and objectives. In this role, you will interact with ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

... remote users. * Supports end-users on various types of software programs to ensure they work ... analysis. Experience in some of the following: documentation; presentation tools; and project ...

Deloitte

Epic Research & Genomics Analyst

Austin, TX · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... supporting the overall project goals and objectives. In this role, you will interact with ...

DPR Construction

Application Support Analyst

Dallas, TX · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

DPR Construction

Application Support Analyst

Austin, TX · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

DPR Construction

Application Support Analyst

Houston, TX · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

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Epic Support Analyst Remote information

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What is an Epic Support Analyst (Remote)?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Support Analyst can be competitive, often requiring relevant IT experience, certifications such as Epic certifications, and strong problem-solving skills. The hiring process typically involves multiple interviews, technical assessments, and demonstrating knowledge of Epic systems and healthcare IT environments.

How can I make 2000 a week working from home?

An Epic Support Analyst working remotely can potentially earn $2,000 or more per week by working full-time hours, often 40 hours or more, and gaining specialized skills in Epic systems, certifications, and excellent customer service. Increasing income may involve taking on additional shifts, working overtime, or advancing to higher-level support roles with higher pay rates.

What are the key skills and qualifications needed to thrive as an Epic Support Analyst (Remote), and why are they important?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

Can I work remotely for Epic?

Epic Support Analysts can often work remotely, depending on the company's policies and the specific role requirements. Remote work may require familiarity with remote collaboration tools and a suitable home office setup. Availability of remote positions varies by location and organizational needs.

How does an Epic Support Analyst typically collaborate with clinical staff and IT teams when resolving system issues remotely?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

Can an Epic analyst work from home?

Yes, Epic Support Analysts can often work remotely, especially if the employer offers telecommuting options. Remote work for this role typically requires strong technical skills, familiarity with Epic systems, and reliable internet access, with some positions possibly requiring occasional onsite presence for training or meetings.
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Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Texas as of July 2026, with employment types broken down into 2% Locum Tenens, 86% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution.
Technical Support Analyst

Technical Support Analyst

CSC (Corporation Service Company)

Austin, TX • Remote

Full-time

PTO

Posted 3 days ago

Job description

Technical Support Analyst 

Remote-United States

Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST

*Some weekend overtime may be required 

The Technical Support Analyst (TSA) is a developmental level position within the Support organization primarily responsible for working with CSC Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products.  The TSA develops a high-level knowledge of the Corptax products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer installations and triage customer questions.  

The TSA's primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature.  This role will occasionally require overtime, including weekends based on customer filing trends/needs.  A rotating on-call will be required.  Travel is not typically required for this position. 

Some of the things you will be doing: 

  • Provide technical case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization. 
  • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need.
  • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates.
  • Collaborate with team members in a fast-paced environment.
  • Work under clearly defined guidelines, with moderate supervision, making sound decisions based on previous experience and confirming your conclusions with more senior level team members prior to execution.
  • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. 
  • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities. 
  • Develop proficiency in all Corptax products from a technical perspective. 
  • Perform release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements. 
  • Assist on various projects as assigned. 
  • Learn new technology and experiment with potential internal efficiency solutions. 
  • Demonstrate consistent exemplary standards of ethical conduct. 
  • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

What technical skills, experience, and qualifications do you need?

  • Position requires 3-4 years of relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint.
  • Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and API's.
  • Bachelor's degree in a technology field is preferred or relevant experience. 
  • High standards of customer service and support, honesty, and integrity. 
  • Proficiency with Microsoft products. 
  • Ability to quickly learn Corptax technologies.  
  • Ability to accurately and completely document case information into the Corptax case tracking software. 
  • Excellent problem-solving skills.  
  • Strong, positive attitude and work ethic desired.  
  • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences. 
  • Strong communication skills - both written and verbal. 
  • Strong interpersonal skills.
  • Self-motivated with a drive for continuous improvement.

*This role is not eligible for employment visa sponsorship (e.g., H1B, TN, E3) now or in the future.

At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $59,884.28 to $76,628.71

#Remote #CSCCorptaxcareers 

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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