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Epic Support Analyst Remote Jobs in Texas (NOW HIRING)

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...

TEKsystems

Epic Referrals Analyst

Bellaire, TX · Remote

$70 - $90/hr

Remote Duration: Contract - 6 months (likely to extend) Epic Referrals Certification required Overview We are seeking an Epic Referrals Analyst to support a healthcare organization's Back to ...

TEKsystems

Epic Radiant Analyst

Bellaire, TX · Remote

$80 - $90/hr

Experience supporting healthcare clinical operations and end users * Ability to analyze ... Remote Employment Type: Contract Industry: Healthcare Information Technology / Electronic Medical ...

TEKsystems

Epic Optime/Radiant Analyst

Dallas, TX · Remote

$80 - $90/hr

Support and optimize Epic OpTime workflows associated with Interventional Radiology procedures and ... remote position. Application Deadline This position is anticipated to close on Sep 8, 2026. About ...

Deloitte

Epic Denials Management Operator

San Antonio, TX · Remote

$16.25 - $21.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

Deloitte

Epic Denials Management Operator

Westlake, TX · Remote

$17.25 - $23/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

YO AI Labs

Data Privacy Analyst - Remote

Dallas, TX · Remote

$31 - $60/hr

Remote Job Overview We are seeking experienced Data Privacy Analysts to support a data privacy and AI training project focused on protecting sensitive information. In this role, you will review ...

Deloitte

Epic Denials Management Operator

Austin, TX · Remote

$17.75 - $23.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Conduct Denial categorization and root cause analysis based on remittance information received from ...

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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What are popular job titles related to Epic Support Analyst Remote jobs in Texas?

For Epic Support Analyst Remote jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Texas look for?

The top searched job categories for Epic Support Analyst Remote jobs in Texas are:

What cities in Texas are hiring for Epic Support Analyst Remote jobs?

Cities in Texas with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Texas as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution.

IT Support Analyst - Remote

Blue Cloud Pediatric Surgery Centers LLC

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

NOW HIRING
IT SUPPORT ANALYST - Remote
ABOUT US
Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
Our ASC based model provides an excellent working environment where you will partner with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
  • We cheerfully work hard
  • We are individually empathetic
  • We keep our commitments

ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Logs incidents and requests accurately.
  2. Provides first line investigation and diagnosis of incidents and requests.
  3. Troubleshoots moderate to complex issues and requests as they relate to client technologies.
  4. Troubleshoots the cause of problems, not just the symptoms, acting to prevent problems from recurring.
  5. Resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel and follows standard operating procedures as agreed upon regarding ticket ownership.
  6. Participates in efforts to continuously improve Level 1 performance in the areas of issue resolution efficiency, data accuracy, escalation accuracy, response times, and customer satisfaction.
  7. Adheres to corporate policies and defined service level agreements.
  8. Helps to maintain a knowledgebase by documenting known errors, workarounds, procedures, and application specific information.
  9. Reports status, issues, and timelines to management staff for critical issues being worked.
  10. Provides coverage for all modes of communication: telephone, chat, e-mail or other methods as necessary.
  11. Participates in required training for both technical and interpersonal skills.

Competency
  • Excellent attitude, great phone etiquette.
  • Ability to rapidly establish a good working relationship with customers and other professionals.
  • Ability to demonstrate clear and confident skills both written and verbal.
  • Ability to deal with problems and technical issues in a friendly, calm and reassuring manner.
  • Passion for IT and technology with an enthusiastic, thorough and methodical approach to problem solving.
  • Tenacity and dedication to peruse an issue from beginning to end, with initiative and reliability to work unsupervised on many occasions.
  • Self-motivated with an ability to multi-task, prioritize and escalate accordingly.
  • Hand on approach and willingness to learn.

Supervisory Responsibilities
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday. 40 hours per week. On Call after hours may also be required up to once per month.
Travel
None
Required Education and Experience
  • High School Diploma or Equivalent
  • Solid working knowledge of the Windows Operating System, including but not limited to Windows 10 and 11
  • Basic understanding of networking and server technologies
  • Excellent communication skills, both written and oral
  • Superior problem solving and troubleshooting skills
  • Thorough documenting and organizational skills

Preferred Education and Experience
  • Previous IT Call Center Experience
  • Experience with Office 365
  • College Degree preferred, but experience will substitute

BENEFITS
  • We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
  • No on call, no holidays, no weekends

Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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