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Epic Support Analyst Remote Jobs in Texas (NOW HIRING)

VytlOne

Sr. Epic Data Acquisition Analyst

Plano, TX · On-site +1

$82K - $103K/yr

Position Location This is a remote-based position within the Continental US. Who We Are VytlOne is ... WE OFFER At VytlOne we offer a diverse and inclusive work culture that supports a flexible work ...

Aledade PBC

Senior Financial Analyst, Remote

Austin, TX · On-site +1

$84K - $105K/yr

The Senior Financial Analyst will work with the FP&A team to provide support with the annual budget ... remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade PBC ...

VytlOne

Sr. Epic Data Acquisition Analyst

Plano, TX · On-site +1

$82K - $103K/yr

Position Location This is a remote-based position within the Continental US. Who We Are VytlOne is ... WE OFFER At VytlOne we offer a diverse and inclusive work culture that supports a flexible work ...

VetsEZ

Senior Business Analyst (Remote Opportunity)

Dallas, TX · On-site +1

$91K - $118K/yr

We are currently looking for a Senior Business Analyst for a 100% remote position supporting a ... This role will support the design, development, and implementation of an AI Patient Health Data ...

Elara Caring

Senior Financial Analyst - Remote

Dallas, TX · On-site +1

$120K - $130K/yr

Serve as a finance partner to Corporate functions, supporting cost management, vendor spend, variance analysis, and project tracking. * Ensure data alignment across Adaptive Planning, Power BI, and ...

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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

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Cities in Texas with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Texas as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% Remote job distribution.

Network and Infrastructure Support Analyst

Heidelbergmaterials

Irving, TX • Remote

$84K - $113K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Heidelberg Materials rating

6.8

Company rating: 6.8 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

425th of 545 rated manufacturers

Job description

Line of Business: Service & SupportPay Range: $84,900.00 - $113,193.33

About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

  • Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment

  • Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations

  • Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.

  • Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.

  • Partner with business and IT stakeholders to identify and address operational needs

  • Support rollout and adoption of IT standards, processes, and tools across locations

  • Track service performance metrics and contribute to continuous improvement initiatives

  • Assist with change, incident, and problem management activities

  • Work with internal teams and external vendors to support network and newsite implementations, assisting with deployment activities and resolving technical issues as they arise

  • Document procedures, solutions, and operational best practices

What Are We Looking For

  • Strong working knowledge of IT operations, service management, and network infrastructure support

  • Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment

  • CCNA certification or equivalent experience required.

  • Demonstrated ability to analyze network issues, identify root causes, and recommend solutions

  • Clear and inclusive communication skills with both technical and non-technical partners

  • Ability to manage multiple priorities in a fast-paced, distributed environment

  • Experience collaborating across teams to achieve shared operational goals

  • Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation

  • A proactive, customer-focused mindset with attention to detail and follow-through

Work Environment

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

What We Offer

  • Competitive base salary

  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions

  • Highly competitive benefits programs, including:

    • Medical, Dental, and Vision along with Prescription Drug Benefits

    • Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

    • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

    • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

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