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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

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Cities in Mississippi with the most Epic Support Analyst Remote job openings:

Epic Support Analyst Remote jobs near you

Epic Analyst (Telecommute within 100 miles)

Hattiesburg, MS • On-site, Remote

Forrest General Hospital
See more jobs at Forrest General Hospitalexternal

Full-time

Posted 29 days ago

Job description

Job Summary:
Attend class, complete required testing and projects to obtain and maintain EMR system certifications as required/assigned. The certification process will provide software programming and configuration skills necessary to complete job duties.
With guidance, participates in activities associated with the work flow analysis, data collection, database customization, reporting, system testing, and user training to maintain a quality EMR. Will aid in the responsibility for on-going support of the EMR, including but not limited to new installs, software updates, software upgrades, approved projects and other assigned task via our helpdesk system during assigned shift or during on-call.
With guidance, communicates with clinical/nonclinical staff both written and orally to further understand needs and/or to relay status updates related to their request. Follows all policies and procedures while performing job duties. Communicates effectively with other analysts, team leads, coordinators and managers to ensure that proper readiness and awareness of efforts exist to support assigned timelines at all stages.
As assigned and with some guidance, evaluates release notes, project scopes, and/or user reported request to develop a build strategy for implementing approved and prioritized assignments. Must be able to handle multiple assignments in various stages of completion.
Participates in meetings as requested involving analysts, team leads, coordinators, managers, and operational stakeholders to gather data for assignments. Documents all work efforts associated with every assignment in a timely manner and with great detail to support audit reviews.
At the direction of their team lead and/or management, works assignments as prioritized and completes work based on associated timelines, making their team lead and/or management aware of any known obstacles. Participates in the timely review and approval of change management request for the EMR.
Performs other job duties as assigned.
If analyst lives within a 100 mile radius of campus, they must be able to work from a home office setting as a telecommuter as defined by the telecommuter agreement unless position is classified as an on-campus status in compliance with 000-Epic Staffing Model Policy. Experienced telecommuters in good standing have the opportunity to transition to a remote commuter if they relocate outside of a 100 mile radius of campus and meet the requirements of the remote commuter agreement.
Demonstrates knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.
Performance Expectations:
Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.
  • Achieve/maintain one or more Epic Certifications.
  • Submit weekly work plans w/daily updates on execution status to team leads/manager.
  • Task/Ticket documentation effectively represents actions and passes audit review.
  • Successfully implement new system functionality to end users.
  • Successfully implement resolutions to end user reported issues.
  • Successfully support remote end users and/or support end users remotely.
  • Obtain Change Management approval for all build prior to build steps.
  • Create Content Management tickets for all approved build.
  • Proactively troubleshoots system issues.

Qualifications:
Education/Skills
Minimum of Associate Degree preferred or equivalent work experience required in a healthcare setting.
Work Experience:
One year of work experience in healthcare setting with demonstrated leadership characteristics required. Some positions have an emphasis on experience in patient care, patient accounts, registration, scheduling, claims, and/or health information management. Must have a working knowledge of hospital and/or outpatient operations and be able to use an analytical approach. Organization ability and strong communication skills are required.
Additional Certification/Licensure - Obtained based on required timeframe below
  • EPIC Certification

Within 90 Days of Employment
Required
Mental Demands:
Exceptional oral and written skills are required. The individual must have the ability to perform as a team member, cooperate with others, manage conflict, prioritize multiple tasks, exhibit leadership, and demonstrate self-motivation.

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