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Entry Level Customer Service Representative Jobs

Afni

Entry Level Customer Service Representative

Tucson, AZ · On-site

$15.25 - $20.50/hr

As a Call Center Customer Service Representative, you'll: - Work in our call center, wear a headset, and talk to customers who call you over the phone. - Help customers with their accounts. People ...

Pharaohs Consulting Inc

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Entry Level CSR - Customer Service and Sales Representative

Seattle, WA · On-site

$55K - $85K/yr

Full-Time | Entry-Level CSR- Customer Service & Sales Representative New Year. New Career. Real Growth. PCI Consulting - Seattle, WA Weekly Pay Range $1000-$2000 At PCI, the New Year means new ...

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Phoenix Consulting

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Entry-Level Sales Associate & Customer Service - Start Next Week

Dallas, TX · On-site

$37.50K - $57.50K/yr

What You'll Be Doing as a Entry-Level Sales Associate & Customer Service Representative * Assist customers face-to-face, by phone, and email * Answer questions and provide helpful solutions

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How much do entry level customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Service Representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What does an Entry Level Customer Service Representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

More about Entry Level Customer Service Representative jobs
What cities are hiring for Entry Level Customer Service Representative jobs? Cities with the most Entry Level Customer Service Representative job openings:
What are the most commonly searched types of Customer Service Representative jobs? The most popular types of Customer Service Representative jobs are:
What states have the most Entry Level Customer Service Representative jobs? States with the most job openings for Entry Level Customer Service Representative jobs include:
What job categories do people searching Entry Level Customer Service Representative jobs look for? The top searched job categories for Entry Level Customer Service Representative jobs are:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 34% Full Time, and 66% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Entry Level Customer Service Representative

Entry Level Customer Service Representative

Afni

Tucson, AZ • On-site

$15.25 - $20.50/hr

Full-time

Posted 15 days ago

Afni rating

6.8

Company rating: 6.8 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Company Description
Afni is a U.S.-based global contact center company and
our clients are among the world's best companies. Our clients rely on Afni to
engage with customers over the phone and through web chat. When customers
connect with us, they need help. With each conversation, we have a chance to
resolve an issue, lend a helping hand, and make someone's day better. Everyone
knows that helping people feels good. We like that about Afni.
We believe in working hard and treating people with respect.
It's all in a day's work.
Job Description
As a Call Center Customer Service Representative, you'll:
- Work in our call center, wear a headset, and talk to
customers who call you over the phone.
- Help customers with their accounts. People call us because
they have billing questions, are having product and service trouble, need to
upgrade or downgrade their accounts, or want or need to buy products. We're
here to help them.
- Listen, understand, and take quick action. Like all of us,
customers just want someone to listen and help get their problems solved.
You'll do both.
- Stick to your schedule, show up for work on time, and get
engaged with our company's culture and activities. The more you invest in your
career, the more it gives back to you.
Qualifications
Requirements:
You're qualified if you:
- Are at least 18 years old.
- Have a high school diploma or GED.
- Are legally eligible to work in the United States.
- Can use a computer and navigate the web.
- Have a naturally positive attitude.
- Love to help people.
- Are ready to be part of a team and contribute to Afni's
success.
- Can pass a criminal background check.
Additional Information
Our Global Family
We hire interesting, passionate, and diverse people in the
United States and the Philippines. There are about 6,000 of us and we come from
different countries, cultures, and backgrounds. Our individual
differences makes working here interesting and makes us a strong
company. Our collective passion for helping people and creating
exceptional customer experiences is what brings us together. We've been at
it since 1936 and thrive in an ever-changing world by staying eager to innovate
and trying new things.
When you join Afni, we will:
- Instantly make you part of our global family of diverse
people focused on making really good customer experiences happen.
- Start you off with an hourly pay, above the minimum wage.
- Give you ways to earn more every single month through
bonus and incentives.
- Show you a clear path and provide the tools you need to
earn more responsibilities and promotions.
- Offer you the benefits you'd expect, plus some surprise
perks you'll love.

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