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Entry Level Customer Service Representative Jobs in Baltimore, MD

High's

Customer Service Representative

Sykesville, MD · On-site

$15.75 - $21.50/hr

Customer Service Representative Hot Job Store 91 - Sykesville, MD 21784 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

Carroll Motor Fuels

Customer Service Representative

Fulton, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Hot Job Store 32 - Fulton, MD 20759 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

Customer Service Representative Store 48 - Odenton, MD 21113 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Mount Airy, MD · On-site

$15.25 - $21/hr

Customer Service Representative Hot Job Store 78 - Mt Airy, MD 21771 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Cooksville, MD · On-site

$16.25 - $22/hr

Customer Service Representative Hot Job Store 25 - Cooksville, MD 21723 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Halethorpe, MD · On-site

$15.75 - $21.25/hr

Customer Service Representative Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales Description Job Summary: The Customer Service ...

High's

Customer Service Representative

Gambrills, MD · On-site

$15.50 - $21.25/hr

Customer Service Representative Store 54 - Millersville, MD 21108 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

High's

Customer Service Representative

Darlington, MD · On-site

$15.75 - $21.50/hr

Customer Service Representative Store 81 - Darlington, MD 21034 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Sales ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Baltimore, MD

Entry Level Customer Service Representative information

See Baltimore, MD salary details

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How much do entry level customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level customer service representative in Baltimore, MD is $18.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Baltimore, MD? The most popular types of Customer Service Representative jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Entry Level Customer Service Representative jobs? Cities near Baltimore, MD with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Baltimore, MD as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,849 per year, or $18.7 per hour.

Customer Service Representative-Bilingual

Abel Personnel, Inc

Middle River, MD • On-site

$17 - $18.50/hr

Full-time

Dental, Vision

Re-posted 18 days ago

Job description

Bilingual Customer Service Representative (Spanish/English)
Evening Shift | Full Time
Middle River, MD
Pay: $17.00 – $18.50/hour
  • Earn up to $18.50/hour as a Bilingual (Spanish/English) Representative
Now Hiring Bilingual Customer Service Representatives in Middle River, MD
Abel Personnel is seeking Spanish/English Bilingual Customer Service Representatives for a leading transportation and tolling services program in Baltimore County.
This is an excellent opportunity for candidates seeking:
Customer Service Jobs
Call Center Jobs
Bilingual Jobs
Spanish Speaking Jobs
Customer Support Careers
Entry-Level Customer Service Opportunities
Long-Term Career Growth

What You'll Do
As a Customer Service Representative, you'll assist customers by phone while providing exceptional service and support.
Daily Responsibilities:
  • Answer inbound customer service calls
  • Assist with account setup and maintenance
  • Process payments and account transactions
  • Resolve customer concerns and questions
  • Explain account information and policies
  • Maintain accurate customer records
  • Meet quality and performance standards
Paid Training
  • Paid Training (4–6 weeks): Monday–Friday, 8:30 AM – 5:00 PM
  • Regular Schedule After Training: Monday–Friday, 11:30 AM – 8:15 PM
  • Occasional Saturdays required, with a scheduled weekday off
Qualifications
  • Bilingual (Spanish/English) strongly preferred
  • Customer service or call center experience (0–1+ years welcome)
  • Strong communication, listening, and problem-solving skills
  • Typing speed of at least 30 WPM
  • Detail-oriented with ability to follow procedures
Requirements
High School Diploma or GED
Age 18+
Strong communication skills
Detail-oriented and dependable
Ability to pass a background check and drug screening

Work Environment
  • Professional call center environment
  • Primarily seated with frequent computer and phone use
  • Occasional standing, walking, and lifting (up to 25 lbs)
Benefits & Perks
  • Paid training program
  • 7 paid holidays
  • Vision and Dental benefits
  • Modern, team-oriented facility
Apply Today
Ready to build a long-term career in customer service?
Apply now for this Bilingual Customer Service Representative job in Middle River, MD and start your next opportunity with Abel Personnel.