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Entry Level Customer Service Representative Jobs in Illinois

inteplast

Customer Service Represenative

Waukegan, IL · On-site

$15.25 - $20.75/hr

TITLE: Customer Service Representative POSITION OBJECTIVE: Responsible for interacting with ... Microsoft Office * Entry level customer service experience. * Ensure consistent, dependable ...

New

inteplast

Customer Service Represenative

Waukegan, IL

$15.25 - $20.75/hr

TITLE: Customer Service Representative POSITION OBJECTIVE: Responsible for interacting with ... Microsoft Office * Entry level customer service experience. * Ensure consistent, dependable ...

New

Consumer Portfolio Services

Be Seen First

Entry Level - Customer Service/ Collector

Oak Brook, IL · On-site

$17 - $22/hr

Also, no management representative of the Company, except the President, has any authority to enter ... Company Description Consumer Portfolio Services, Inc. is a leader in the sub-prime auto finance ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Illinois

Entry Level Customer Service Representative information

See Illinois salary details

$9

$18

$26

How much do entry level customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level customer service representative in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Illinois?

The most popular types of Customer Service Representative jobs in Illinois are:

What cities in Illinois are hiring for Entry Level Customer Service Representative jobs?

Cities in Illinois with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

Customer Service Representative - Entry Level

Optimum Card Solutions LLC

Addison, IL • On-site

$16 - $21.75/hr

Full-time

Re-posted 7 days ago

Job description

Entry-Level Customer Service Representative

Gift Card Manufacturing Industry
 Location: Downers Grove, IL | Full-Time

Position Overview

The Customer Service Representative will serve as a key point of contact for customers and business partners, supporting gift card orders, production updates, inventory inquiries, and account-related requests. This is an excellent opportunity for a recent college graduate looking to build a career in customer service, account management, operations, or sales support.

Responsibilities
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Manage and track customer orders from production through delivery.
  • Provide updates on order status, inventory availability, shipping schedules, and delivery timelines.
  • Coordinate with Sales, Production, Operations, and Shipping teams to ensure customer satisfaction.
  • Resolve customer issues promptly and professionally.
  • Enter and maintain accurate customer and order information in company systems.
  • Assist with reporting, documentation, and special projects.
  • Build strong relationships with customers and business partners.
  • Identify opportunities to improve customer experience and internal processes.
Qualifications
  • Bachelor's degree required; recent graduates are strongly encouraged to apply.
  • Excellent verbal and written communication skills.
  • Strong organizational and problem-solving abilities.
  • Detail-oriented with the ability to manage multiple priorities.
  • Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
  • Positive attitude and strong desire to learn.
  • Ability to work collaboratively in a fast-paced manufacturing environment.
  • Previous internship, retail, customer service, or administrative experience is a plus.
What We Offer
  • Competitive salary and benefits package
  • Career advancement opportunities
  • Exposure to manufacturing, operations, sales, and customer relationship management

Apply