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Entry Level Customer Service Representative Jobs in Massachusetts

Boston Direct Inc

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Entry-Level Customer Service Representative | Start This Week

Salem, MA · On-site

$45K - $55K/yr

Looking for a full-time opportunity where you can start quickly and build valuable career skills? We're currently hiring Entry-Level Customer Service Representatives to join our growing team. No ...

New

Boston Direct Inc

Be Seen First

Entry-Level Customer Service Representative | Start This Week

Salem, MA · On-site

$45K - $55K/yr

Looking for a full-time opportunity where you can start quickly and build valuable career skills? We're currently hiring Entry-Level Customer Service Representatives to join our growing team. No ...

New

RP MARKETING & CO

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Customer Sales Representative - Entry Level CSR

Norwood, MA · On-site

$45K - $55K/yr

... Service Experience - Professional demeanor - organized and reliable - Ability to Learn and Apply ... Entry Level Opportunity with Management Goals - 2 or 4 year degree preferred but not required ...

RP MARKETING & CO

Be Seen First

Customer Sales Representative - Entry Level CSR

Norwood, MA · On-site

$45K - $55K/yr

... Service Experience - Professional demeanor - organized and reliable - Ability to Learn and Apply ... Entry Level Opportunity with Management Goals - 2 or 4 year degree preferred but not required ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Massachusetts

Entry Level Customer Service Representative information

See Massachusetts salary details

$10

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$29

How much do entry level customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level customer service representative in Massachusetts is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What is an entry level customer service representative?

An entry level customer service representative is a role that involves assisting customers, answering questions, and resolving issues typically with minimal prior experience. The position often requires good communication skills, basic computer knowledge, and the ability to work in a team environment, with training provided on company-specific tools and procedures.

What are the most commonly searched types of Customer Service Representative jobs in Massachusetts?

The most popular types of Customer Service Representative jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Customer Service Representative jobs?

Cities in Massachusetts with the most Entry Level Customer Service Representative job openings:

Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Massachusetts as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

Entry-Level Customer Service Representative | Start This Week

Boston Direct Inc

Salem, MA • On-site

$45K - $55K/yr

Full-time

Posted 3 days ago

New

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Job description

Looking for a full-time opportunity where you can start quickly and build valuable career skills?


We're currently hiring Entry-Level Customer Service Representatives to join our growing team. No previous experience is required ; we provide paid training, hands-on coaching, and ongoing support to help you succeed from day one.


If you're outgoing, dependable, and enjoy working with people, this is a great opportunity to gain professional experience in a fast-paced, customer-focused environment while building skills that will benefit your long-term career.


Responsibilities

• Assist customers in a friendly and professional manner

• Answer questions regarding products and services

• Deliver an outstanding customer experience

• Work closely with teammates and leadership

• Participate in ongoing training and development


Qualifications

• Strong communication and interpersonal skills

• Positive attitude and willingness to learn

• Comfortable working directly with customers

• Reliable with full-time availability

• Customer service, retail, hospitality, or restaurant experience is helpful but not required


What We Offer

• Weekly pay

• Paid training

• Full-time schedule

• Supportive team environment

• Performance-based advancement opportunities

• Ongoing coaching and mentorship


If you're ready to start your next opportunity with a company that invests in your success, apply today for immediate consideration.