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Entry Level Customer Service Representative Jobs in Massachusetts

RP MARKETING & CO

Be Seen First

Customer Sales Representative - Entry Level CSR

Norwood, MA · On-site

$45K - $55K/yr

  • Medical

  • PTO

... Service Experience - Professional demeanor - organized and reliable - Ability to Learn and Apply ... Entry Level Opportunity with Management Goals - 2 or 4 year degree preferred but not required ...

New

RP MARKETING & CO

Be Seen First

Customer Sales Representative - Entry Level CSR

Norwood, MA · On-site

$45K - $55K/yr

  • Medical

  • PTO

... Service Experience - Professional demeanor - organized and reliable - Ability to Learn and Apply ... Entry Level Opportunity with Management Goals - 2 or 4 year degree preferred but not required ...

New

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

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All JobsCustomer Service Representative JobsEntry Level Customer Service Representative JobsEntry Level Customer Service Representative Jobs in Massachusetts

Entry Level Customer Service Representative information

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How much do entry level customer service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for entry level customer service representative in Massachusetts is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.84 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level customer service representatives and how can they be addressed?

Entry level customer service representatives often encounter challenges such as managing a high volume of inquiries, handling difficult or upset customers, and quickly learning company products or services. These can be addressed by actively listening to customer concerns, utilizing available training resources, and seeking support from experienced team members or supervisors. Building strong communication skills and maintaining a positive attitude can also help representatives navigate stressful situations while delivering excellent service.

What is the difference between Entry Level Customer Service Representative vs Customer Support Specialist?

AspectEntry Level Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Industry UsageRetail, hospitality, telecomIT, tech, software companies
Common Search IntentBasic customer service roles, entry-level supportTechnical support, specialized customer assistance

Entry Level Customer Service Representatives typically handle general customer inquiries in retail or service industries, focusing on basic support. Customer Support Specialists often work in technical or specialized fields, providing more detailed assistance. While both roles require strong communication skills, the Specialist role may demand additional technical knowledge or certifications. Understanding these differences helps job seekers target the right positions based on their skills and career goals.

What does an entry level customer service representative do?

An Entry Level Customer Service Representative is responsible for assisting customers with their inquiries, resolving complaints, and providing information about products or services. They typically handle phone calls, emails, or online chats, ensuring customers have a positive experience. This role often involves troubleshooting issues, processing orders or returns, and maintaining accurate records of customer interactions. Entry level representatives are also expected to learn about the company's offerings and policies to effectively address customer needs.

What are the key skills and qualifications needed to thrive as an entry level customer service representative, and why are they important?

To thrive as an Entry Level Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and basic office tools like email and chat platforms is typically required. Patience, a positive attitude, and active listening are crucial soft skills that help in building rapport with customers. These skills ensure efficient issue resolution, customer satisfaction, and contribute to a positive company reputation.
What are the most commonly searched types of Customer Service Representative jobs in Massachusetts? The most popular types of Customer Service Representative jobs in Massachusetts are:
What cities in Massachusetts are hiring for Entry Level Customer Service Representative jobs? Cities in Massachusetts with the most Entry Level Customer Service Representative job openings:
Entry Level Customer Service Representative jobs near you
Infographic showing various Entry Level Customer Service Representative job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,699 per year, or $20.5 per hour.

ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE

CONLINS PHARMACY INC

Methuen, MA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Role:

A Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way. They are expected to deliver exceptional service to our external and internal customers, maintain the highest levels of compliance possible while helping to maximize the sales and margins of the Department. HME CSR will meet these goals by the timely completion of the duties and responsibilities listed below.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Cashier experience.
  • Proven experience in telephone customer service or a related role.
  • Strong Bilingual (Spanish) verbal and written communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic computer proficiency and familiarity with customer account management systems.

Preferred Qualifications:.

  • Minimum six months previous retail/medical office customer service experience
  • Excellent communication, organizational and mathematical skills
  • Knowledge of Medical Terminology a plus
  • Strong understanding of third-party payors and coverage guidelines.
  • Established computer skills and working knowledge of Microsoft Office Applications, most specifically Excel, is required.
  • Reliable and dependable attendance is mandatory.
  • Must meet the Fundamental Performance Standards of the Company
  • Must possess general office skills such as typing and filing.
  • Must meet or exceed performance expectations.
  • Must be available to work minimum of two evenings (closing shift to 6PM) per week according to schedule rotation.
  • Must be available to work two Saturday shifts (9am-2pm) per month according to scheduled rotation.
  • Must pass the required drug screen, including marijuana

Responsibilities:

  • Respond promptly and professionally to customer inquiries via telephone and other communication channels.
  • Assist customers in person and on the phone.
  • Maintain accurate records of customer interactions, transactions, and feedback.
  • Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.
  • Adapt to a fast-paced work environment while managing multiple customer requests efficiently.

Skills:

The required skills such as verbal communication and telephone customer service are essential for engaging with customers clearly and professionally on a daily basis. Working in a fast-paced environment demands strong organizational skills and the ability to multitask while maintaining a positive attitude. Problem resolution skills enable you to identify issues quickly and provide effective solutions, ensuring customer satisfaction. Oral and written communication skills are used to document interactions accurately and convey information clearly to both customers and internal teams. Managing customer accounts and processing orders require attention to detail and proficiency with relevant software tools, which help streamline operations and improve service quality.