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Engage Cx Jobs (NOW HIRING)

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Engage with business stakeholders to understand their needs, provide expert advice, and ensure ...

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Cspire_telapex

CX Specialist I, VoIP

Meadville, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

C Spire

CX Specialist I, VoIP

Meadville, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Global Career Website

CX Strategy Senior Consultant

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Engage with business stakeholders to understand their needs, provide expert advice, and ensure ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

MBP

Cx Agent/Engineer (Full-Time)

New Haven, CT · On-site

$72K - $100K/yr

Cx Agent/Engineer (Full-Time) Job Locations US-CT-New Haven ID 2026-2610 Category Commissioning ... Engage in training and professional development, participate in marketing activities, involvement ...

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Engage Cx information

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How much do engage cx jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for engage cx in the United States is $43.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.20 per hour, depending on experience, location, and employer.

What is an Engage Cx?

An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.

What does an Engage Cx do?

Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.

What skills and qualifications are needed for an Engage Cx?

To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.

What type of work does Engage Cx do?

Engage Cx is a customer experience company that focuses on improving client interactions through data analysis, customer feedback, and engagement strategies. Employees in this field often work with tools like CRM software and may require skills in communication, analytics, and problem-solving.
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Engage Cx jobs near you
Infographic showing various Engage Cx job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $91,222 per year, or $43.9 per hour.

CX Specialist I, VoIP

Cspire_telapex

Ridgeland, MS • On-site

Full-time

Medical, Retirement

Re-posted 22 days ago

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.

Responsibilities:

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned

This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills

Qualifications:

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

For Specialist I, we require:

At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset

We will give special consideration to candidates who have:

Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments

Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.

For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities

Physical Requirements / Working Conditions

Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply