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Engage Cx Jobs (NOW HIRING)

Globe Telecom, Inc.

CX Case Management Lead

Globe, AZ · On-site

Engage key stakeholders and participate with them on monitoring and reporting progress of work ... redesigning CX KPIs: * NPS * % Case Resolution * % Repeat Reduction * % Reduction in Manual ...

Anaqua

Client Consultant, IP Services, CX (1495)

MI · Remote

The Consultant, IP Services, CX will oversee front office client management for patent and ... Engage in continuous process improvements and change management across the business What you'll ...

NICE

Renewal Account Manager, CX

OR · On-site +1

The Renewal Account Manager, CX will be accountable for assisting customers, Suite Account Managers ... Engage directly with clients to understand their goals and desired outcomes for contract renewals ...

C Spire

CX Specialist I, VoIP

Ridgeland, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Cspire_telapex

CX Specialist I, VoIP

Ridgeland, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Engage with business stakeholders to understand their needs, provide expert advice, and ensure ...

Cspire_telapex

CX Specialist I, VoIP

Birmingham, AL · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Global Career Website

CX Strategy Senior Consultant

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and ... Engage with business stakeholders to understand their needs, provide expert advice, and ensure ...

C Spire

CX Specialist I, VoIP

Birmingham, AL · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

Cspire_telapex

CX Specialist I, VoIP

Meadville, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

C Spire

CX Specialist I, VoIP

Meadville, MS · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

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Engage Cx information

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How much do engage cx jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for engage cx in the United States is $43.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.20 per hour, depending on experience, location, and employer.

What is an Engage Cx?

An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.

What does an Engage Cx do?

Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.

What skills and qualifications are needed for an Engage Cx?

To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.

What type of work does Engage Cx do?

Engage Cx is a customer experience company that focuses on improving client interactions through data analysis, customer feedback, and engagement strategies. Employees in this field often work with tools like CRM software and may require skills in communication, analytics, and problem-solving.
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Engage Cx jobs near you
Infographic showing various Engage Cx job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $91,222 per year, or $43.9 per hour.

Senior Developer - CX- Oracle Service Cloud

PlanIT Group, LLC

Remote

Full-time

Re-posted 7 days ago

Job description

Job Summary:
PlanIT Group, LLC is seeking a Senior Developer for Oracle Service Cloud. The role involves engaging with clients to address business needs, leading development efforts, and analyzing system efficiency while providing decision support and documentation.
Responsibilities:
• Engage with clients and utilize best practices to address business needs:
• Serve as the Senior Developer for OSvC
• Responsible for technical features and stories
• Analyze the impacts of work being performed and recommend solution improvements.
• Facilitate and lead work groups or demos and work productively with a wide range of people.
• Prepare, write, and review system documentation.
• Continually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practices.
• Provide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurements.
• Analyze agent and system efficiency to identify performance gaps.
• Create custom reports and dashboards as needed.
• Update mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)
• Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new features.
Qualifications:
Required:
• 10+ years of OSvC Developer experience including Oracle APIs
• Agent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQL
• Experience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)
• Experience Solutioning in Oracle Service Cloud architecture layers- specifically OIA, OSVC, and UI/UX layers (Widget Framework)
• Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat Bot
• Extending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)
• Technical experience in configuring Oracle/RightNow CX components and Business rules
• Experience integrating OSvC into COTS platforms
• Extensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM - such as Genesys, IVR technologies, SMS channel, and CTI toolbar options
• Lead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and training
• Perform root cause analysis and troubleshooting of technical issues
• Experience working across the business and communicating with stake holders of all levels
• Solutioning end-end implementations involving multiple systems
• Integration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)
• Should have experience handling complex UI customization, Complex integrations and Data Migration
• Knowledge of integrations with other systems using middleware
Preferred:
• Knowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plus
• End to End implementation of at least 3 project would be a plus
• Oracle Service Cloud-certified would-be a plus
Company:
PlanIT Group is an IT and engineering professional services company which provides top-tier talent to various commercial and government customers. Founded in 2010, the company is headquartered in Charlotte, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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