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Gainsight Jobs (NOW HIRING)

Protingent

Gainsight Administrator

San Francisco, CA · On-site

$45 - $50/hr

Gainsight Administrator Position Description : Protingent Staffing has an exciting contract Gainsight Administrator with our client located in San Francisco Bay Area. * As a member of the Customer ...

Delinea

Gainsight Administrator

Role Overview You will own the Gainsight platform end to end and turn it into the system our Customer Experience team actually runs on. This is a hands-on, individual contributor role for someone who ...

Trimble

Gainsight Operations Analyst

Westminster, CO

Our Gainsight CS instance is fully implemented and operational, and we are now transitioning from foundational setup to high-velocity optimization. We are seeking a strategic, hands-on Gainsight SME ...

Trimble

Gainsight Operations Analyst

Atlanta, GA

Our Gainsight CS instance is fully implemented and operational, and we are now transitioning from foundational setup to high-velocity optimization. We are seeking a strategic, hands-on Gainsight SME ...

Gainsight

Strategic Engagement Manager

Concord, NC · Remote

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Strategic Engagement Manager

Los Angeles, CA · Remote

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

IMR Soft Llc

Gainsight Solution Architect

Weston, FL · Remote

$64.50 - $85/hr

Gainsight Solution Architect Location: Weston, Florida or Remote Opportunity Job Type: Long Term Contract Education: Bachelor's or Master's in Comp. Science, IT, or related Architects Gainsight ...

Gainsight

Director of Content Marketing

OR · Remote

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Strategic Engagement Manager

New York, NY · Remote

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Director of Communications

OR · Remote

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Technical Project Manager

Concord, NC · Remote

$71K - $91K/yr

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Technical Project Manager

Uniondale, NY · Remote

$71K - $91K/yr

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Technical Project Manager

Los Angeles, CA · Remote

$71K - $91K/yr

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

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Gainsight information

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$108.4K

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How much do gainsight jobs pay per year?

As of Jun 29, 2026, the average yearly pay for gainsight in the United States is $108,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Gainsight job?

A Gainsight job typically involves working with the Gainsight platform, a customer success management tool that helps businesses improve customer retention and drive growth. Professionals in this role often manage customer data, analyze trends, and implement strategies to enhance the customer experience. Common positions include Gainsight Administrator, Customer Success Manager, and Gainsight Analyst. Responsibilities may include configuring the platform, creating reports, and automating workflows. Strong analytical skills and experience with CRM tools like Salesforce are often required.

What are the key skills and qualifications needed to thrive in the Gainsight position, and why are they important?

To thrive in a Gainsight Administrator or Gainsight Specialist role, you need a strong background in customer success processes, data analysis, and CRM system management, typically supported by experience with SaaS platforms. Expertise with the Gainsight platform, Salesforce integration, and relevant certifications (such as Gainsight Admin Certification) are highly desirable. Strong problem-solving abilities, communication skills, and the ability to collaborate with cross-functional teams help individuals excel in this position. These competencies enable the effective implementation and optimization of customer success initiatives, directly impacting client retention and satisfaction.

Who is the CEO of Gainsight?

As of October 2023, the CEO of Gainsight is Nick Mehta. He has been leading the company since 2014, focusing on customer success software and SaaS solutions.

What are some typical responsibilities of a Gainsight Administrator within a customer success team?

A Gainsight Administrator is typically responsible for configuring and maintaining the Gainsight platform, ensuring seamless integration with other tools like CRM systems. Daily tasks often include building customer health scorecards, managing automated workflows, and creating insightful dashboards or reports to support customer success initiatives. Gainsight Admins work closely with CSMs (Customer Success Managers), sales, and technical teams to translate business requirements into effective system solutions. This collaborative and analytical role is essential for driving proactive customer engagement and delivering actionable insights to support long-term account health.

Is Gainsight like Salesforce?

Gainsight is a customer success platform that helps companies manage client relationships and improve retention, while Salesforce is a customer relationship management (CRM) software focused on sales, marketing, and service automation. Both are cloud-based tools used in customer management but serve different primary functions and target different aspects of customer engagement.

Where is Gainsight headquartered?

Gainsight is headquartered in San Francisco, California. As a technology company, it offers customer success software and employs professionals in various roles related to software development, sales, and support.

Is Gainsight a good company?

Gainsight is a software company specializing in customer success management tools. Employees often cite a collaborative work environment and opportunities for skill development, though experiences can vary by role and location. As with any company, individual satisfaction depends on specific job roles and expectations.
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Gainsight jobs near you

Gainsight Administrator

TPI Global Solutions

Santa Clara, CA • On-site

Other

Posted 13 days ago

Job description

Position: Gainsight Administrator Location: Fully Remote Contract Duration: Till January 29, 2027 (Possibility of extension based on performance and business needs) Job Overview: The Gainsight Administrator will support Customer Success Operations by configuring and optimizing the Gainsight platform to improve customer lifecycle management, health tracking, renewals, and operational efficiency. What You’ll Do Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations. Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.

Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking. Design and maintain business rules that analyze customer data and trigger proactive engagement. Support rollout and documentation of Customer Success processes.

Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration. Monitor system performance, data integrity, and user activity; recommend and implement improvements. Stay current on Gainsight releases and evaluate opportunities to adopt new features.

What You’ll Bring Required Experience & Skills 2+ years of experience as a Gainsight Administrator. Hands-on experience with Gainsight (administrator or advanced end-user experience). Experience working with Salesforce or similar CRM systems, including understanding core data structures.

Ability to translate business requirements into technical system configurations and workflows. Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management. Strong analytical thinking, attention to detail, and problem-solving skills.

Experience working cross-functionally and managing projects independently. Excellent written and verbal communication skills.

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