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Gainsight Jobs (NOW HIRING)

Gainsight

Principal Customer Success Manager

California, MO · On-site

$150 - $175/hr

Gainsight is the AI‑powered retention engine behind the world's most customer‑centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

Gainsight

Principal Customer Success Manager

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

IMR Soft Llc

Gainsight Solution Architect

Weston, FL · Remote

$64.50 - $85/hr

Gainsight Solution Architect Location: Weston, Florida or Remote Opportunity Job Type: Long Term Contract Education: Bachelor's or Master's in Comp. Science, IT, or related Architects Gainsight ...

Gainsight

RVP, Strategic Accounts

California, MO · On-site

$200 - $215/hr

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to ...

TEKsystems

Gainsight Platform Engineer

San Jose, CA

$70 - $80/hr

Design and implement scalable solutions within Gainsight NXT and CRM platforms (Salesforce/Dynamics), including configuration of rules, workflows, dashboards, and data models. • Integration ...

TEKsystems

Gainsight Platform Engineer

San Jose, CA

$70 - $80/hr

Design and implement scalable solutions within Gainsight NXT and CRM platforms (Salesforce/Dynamics), including configuration of rules, workflows, dashboards, and data models. • Integration ...

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Gainsight information

See salary details

$53.5K

$108.4K

$191K

How much do gainsight jobs pay per year?

As of Aug 27, 2026, the average yearly pay for gainsight in the United States is $108,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Gainsight?

A Gainsight job typically involves working with the Gainsight platform, a customer success management tool that helps businesses improve customer retention and drive growth. Professionals in this role often manage customer data, analyze trends, and implement strategies to enhance the customer experience. Common positions include Gainsight Administrator, Customer Success Manager, and Gainsight Analyst. Responsibilities may include configuring the platform, creating reports, and automating workflows. Strong analytical skills and experience with CRM tools like Salesforce are often required.

What are the typical responsibilities of a Gainsight administrator within a customer success team?

A Gainsight Administrator is typically responsible for configuring and maintaining the Gainsight platform, ensuring seamless integration with other tools like CRM systems. Daily tasks often include building customer health scorecards, managing automated workflows, and creating insightful dashboards or reports to support customer success initiatives. Gainsight Admins work closely with CSMs (Customer Success Managers), sales, and technical teams to translate business requirements into effective system solutions. This collaborative and analytical role is essential for driving proactive customer engagement and delivering actionable insights to support long-term account health.

What are the key skills and qualifications needed to thrive in the Gainsight position?

To thrive in a Gainsight Administrator or Gainsight Specialist role, you need a strong background in customer success processes, data analysis, and CRM system management, typically supported by experience with SaaS platforms. Expertise with the Gainsight platform, Salesforce integration, and relevant certifications (such as Gainsight Admin Certification) are highly desirable. Strong problem-solving abilities, communication skills, and the ability to collaborate with cross-functional teams help individuals excel in this position. These competencies enable the effective implementation and optimization of customer success initiatives, directly impacting client retention and satisfaction.

Is Gainsight a good place to work?

Gainsight is a software company that offers customer success management tools, and its workplace environment is generally considered positive with a focus on collaboration and innovation. Employees often cite opportunities for skill development and a supportive culture, though experiences can vary by role and team. Prospective job seekers should review current employee feedback and company reviews for the most up-to-date insights.
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Gainsight jobs near you
Infographic showing various Gainsight job openings in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 49% Physical, 4% Hybrid, and 47% Remote job distribution, with an average salary of $108,384 per year, or $52.1 per hour.

Senior Customer Systems Administrator (Gainsight)

Jobvite

Los Angeles, CA • On-site

$92K - $125K/yr

Other

Re-posted 24 days ago

Job description

#Description#

What makes Employ unique is that we offer three distinct ATS platforms—JazzHR, Lever, and Jobvite to serve businesses at every stage of growth. We’re also building AI Companion tools to support recruiters throughout the hiring journey, with a focus on screening, interviewing, and sourcing.

We’re deeply committed to data security and compliance, partnering with IBM watsonx.governance to ensure end-to-end, always-on protection.

Today, more than 23,000 companies, including e.l.f. Beauty, Shutterfly, Pure Barre, and Spotify, trust Employ to help them hire smarter, faster, and more efficiently. 

About the Role:

We are seeking a Senior Customer Systems Administrator (Gainsight) to lead the strategy, configuration, and day-to-day management of our Gainsight CS instance. This role will work closely with cross-functional teams including Customer Success, Sales, Product, and IT to optimize customer lifecycle management, health scoring, journey mapping, and data-driven decision-making. You will be the go-to Gainsight expert who ensures the platform supports our growth and evolving CX strategy.

This position is U.S.-based and partners closely with teammates in the EST time zone.

What you’ll do:

  • Own the overall administration and architecture of Gainsight CS including objects, rules, playbooks, health scores, and reports/dashboards.
  • Demonstrated understanding of how Gainsight CS interacts with other Gainsight modules (e.g., PX, CE, and Customer Community) to ensure cohesive and scalable customer success operations.
  • Collaborate with Customer Success leadership to translate business goals into scalable Gainsight processes.
  • Maintain and continuously improve the customer health score framework using inputs from product usage, support, sentiment, and other key metrics.
  • Design and implement automated workflows, calls to action (CTAs), and playbooks to drive proactive customer engagement.
  • Partner with RevOps, Sales Ops, and BI teams to integrate Gainsight with Salesforce and other key tools.
  • Support Gainsight-related projects across sprint cycles—ensuring clear communication with stakeholders, delivering timely updates, and performing thorough QA testing prior to deploying changes to production.
  • Lead quarterly reviews of Gainsight effectiveness and make recommendations for enhancement based on performance data and feedback.
  • Train and support end users, including CSMs, Account Managers, and Executives, on Gainsight functionality and best practices.
  • Develop and maintain documentation and governance processes for Gainsight configuration and data integrity.
  • Stay current with Gainsight product updates and industry trends to ensure we are maximizing platform value.

What you’ll bring:

  • Must have 3+ years as a Gainsight administrator with 4–6 years of experience in Customer Success
  • Gainsight Administrator certification
  • Strong knowledge of Salesforce CRM and its integration with Gainsight.
  • Demonstrated experience designing and maintaining health score frameworks, playbooks, and automation workflows.
  • Strong analytical skills, with the ability to interpret data and present actionable insights.
  • Experience working in a fast-paced SaaS or technology environment.
  • Exceptional communication and cross-functional collaboration skills.
  • Experience with tools like Jira, Snowflake, and Tableau is a plus.

Employ is an Equal Opportunity employer.
Employ is an EVerify employer.