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Gainsight Jobs (NOW HIRING)

Accela

Customer Success Operations Lead

This role will own Gainsight, Staircase AI, digital customer engagement programs, customer intelligence initiatives, and emerging AI-powered customer success capabilities. The ideal candidate has ...

Lorven Technologies

Sr. Business Analyst

San Jose, CA · On-site

$107K - $138K/yr

Ensure Gainsight is leveraged effectively to enable proactive customer engagement, lifecycle management, and measurable business outcomes. * Drive platform integration and data management: Partner ...

UKG, Inc.

Sr Business Systems Analyst

Demonstrate Value • Track, measure, and report on the ROI of system implementations. • Ensure tools like Gainsight and Staircase AI are directly contributing to critical CS metrics (e.g., NRR ...

Propeller Aero

Develop reports and dashboards (in Gainsight, and other systems as needed) to facilitate the analysis of customer data and drive actions to proactively manage retention and customer risk across our ...

Crusoe

Director, Customer Enablement

San Francisco, CA · On-site

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ...

New

SailPoint

Use Gainsight dashboards, adoption metrics, and digital risk indicators to identify trends and trigger proactive outreach. * Collaborate Internally: Partner with Sales, Renewals, Support, and ...

Lorven Technologies

Software Developer

San Jose, CA · On-site

Design and implement scalable solutions within Gainsight NXT and CRM platforms (Salesforce/Dynamics), including configuration of rules, workflows, dashboards, and data models. * Integration ...

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How much do gainsight jobs pay per year?

As of Aug 6, 2026, the average yearly pay for gainsight in the United States is $108,384.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Gainsight?

A Gainsight job typically involves working with the Gainsight platform, a customer success management tool that helps businesses improve customer retention and drive growth. Professionals in this role often manage customer data, analyze trends, and implement strategies to enhance the customer experience. Common positions include Gainsight Administrator, Customer Success Manager, and Gainsight Analyst. Responsibilities may include configuring the platform, creating reports, and automating workflows. Strong analytical skills and experience with CRM tools like Salesforce are often required.

What are the key skills and qualifications needed to thrive in the Gainsight position?

To thrive in a Gainsight Administrator or Gainsight Specialist role, you need a strong background in customer success processes, data analysis, and CRM system management, typically supported by experience with SaaS platforms. Expertise with the Gainsight platform, Salesforce integration, and relevant certifications (such as Gainsight Admin Certification) are highly desirable. Strong problem-solving abilities, communication skills, and the ability to collaborate with cross-functional teams help individuals excel in this position. These competencies enable the effective implementation and optimization of customer success initiatives, directly impacting client retention and satisfaction.

What are the typical responsibilities of a Gainsight administrator within a customer success team?

A Gainsight Administrator is typically responsible for configuring and maintaining the Gainsight platform, ensuring seamless integration with other tools like CRM systems. Daily tasks often include building customer health scorecards, managing automated workflows, and creating insightful dashboards or reports to support customer success initiatives. Gainsight Admins work closely with CSMs (Customer Success Managers), sales, and technical teams to translate business requirements into effective system solutions. This collaborative and analytical role is essential for driving proactive customer engagement and delivering actionable insights to support long-term account health.

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What cities are hiring for Gainsight jobs? Cities with the most Gainsight job openings:
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Gainsight jobs near you
Infographic showing various Gainsight job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 61% In-person, and 39% Remote job distribution, with an average salary of $108,384 per year, or $52.1 per hour.

Manager, Digital Customer Success (Gainsight)

Veradigm

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Veradigm is looking for a strategic, execution-oriented Manager of the Digital Customer Success Managers to lead and scale our digital engagement programs across the Veradigm customer base. This role is responsible for designing and running scalable, tech-enabled customer success motions - including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement - that drive adoption, retention, and customer lifetime value at scale.
You will manage a team of 4 digital CS professionals and work cross-functionally with Product, Marketing, Data, and Sales to create seamless, insight-driven customer journeys. This is a high-impact leadership role for someone who is equal parts strategist, operator, and builder - energized by scaling impact through smart systems and empowered teams.
Digital Engagement Strategy & Programs
  • Design and execute a comprehensive digital customer success strategy that covers the full customer lifecycle - from onboarding through expansion and renewal.
  • Build and optimize tiered engagement models that segment customers by product, use case, health score, and lifecycle stage.
  • Own the digital channel mix - including in-app messaging, email nurture sequences, webinars, video content, and self-service resources - ensuring the right message reaches the right customer at the right time.
  • Continuously test and iterate on engagement programs using data and experimentation to improve adoption, satisfaction, and retention outcomes.

Team Leadership & Development
  • Lead, mentor, and grow a team of digital customer success managers and specialists.
  • Set clear goals, KPIs, and accountability structures for the team; conduct regular performance reviews and coaching conversations.
  • Foster a culture of curiosity, data-driven decision-making, and continuous improvement within the team.
  • Hire and develop top talent as the digital CS function scales.

Customer Health & Lifecycle Management
  • Define and maintain customer health scoring models that combine product usage data, support signals, and engagement behavior into actionable risk and opportunity indicators.
  • Build and manage automated playbooks that trigger proactive outreach, intervention, or escalation based on health score changes and lifecycle milestones.
  • Partner with data and analytics teams to ensure health score inputs are reliable, current, and well-documented.
  • Lead quarterly business review (QBR) processes for scaled customer segments, leveraging digital formats and self-serve insights where appropriate.

Technology & Tooling
  • Own and optimize the digital CS tech stack, with Gainsight as the centerpiece - configuring and managing journeys, health scorecards, CTAs, reporting, and automation rules that power our scaled customer engagement model.
  • Partner with IT and operations to configure, maintain, and improve tooling, integrations, and workflows that support digital CS motions.
  • Identify and evaluate new technologies - including AI-powered tools - that can enhance the scale, personalization, or efficiency of digital engagement programs.
  • Ensure data flows cleanly across systems to enable accurate health scoring, reporting, and automation.

Cross-Functional Collaboration
  • Work closely with Product to translate customer feedback and usage patterns into actionable product insights; participate in roadmap planning and beta programs.
  • Partner with Marketing on customer communications, content strategy, and event programming that supports digital CS goals.
  • Collaborate with Sales on expansion and renewal strategies for digitally-managed segments, ensuring smooth handoffs and shared visibility into customer health.
  • Represent the voice of the digitally-managed customer in internal forums, leadership updates, and cross-functional planning.

Requirements
Education
  • Bachelor's Degree or equivalent Technical / Business experience Required

Work Experience
  • 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience Preferred
  • 2-3 years of recent direct Gainsight administration, specifically with Journey Orchestrator design

Management Experience
  • 2-4 years relevant leadership experience Preferred

Compensation for this job is subject to market conditions, geographic considerations, the candidate's unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates' unique contributions and support their professional growth.
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
Visa Sponsorship is not offered for this position.
At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Veradigm's policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
This is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.
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