Atlanta, GA · On-site
$17 - $21.50/hr
... engage with Delta including consumer research and insight, Delta's NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where decisions are ...
Atlanta, GA · On-site
$17 - $21.50/hr
... engage with Delta including consumer research and insight, Delta's NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where decisions are ...
The role also sets enterprise CX technology strategy across CRM, marketing automation, case ... Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer ...
The role also sets enterprise CX technology strategy across CRM, marketing automation, case ... Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer ...
The role also sets enterprise CX technology strategy across CRM, marketing automation, case ... Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer ...
The role also sets enterprise CX technology strategy across CRM, marketing automation, case ... Engage directly with C-suite stakeholders to define outcomes tied to revenue growth, customer ...
The CX Executive Partner also supports new business development both within existing client ... Actively engage clients to understand their key initiatives and help realize defined business ...
The CX Executive Partner also supports new business development both within existing client ... Actively engage clients to understand their key initiatives and help realize defined business ...
Engage with industry conversations, analysts, customers, and practitioners to build NiCE's voice within the CX and AI community. What We're Looking For Required * 2-3 years of experience in social ...
Engage with industry conversations, analysts, customers, and practitioners to build NiCE's voice within the CX and AI community. What We're Looking For Required * 2-3 years of experience in social ...
... Experience (CX) organization to lead our efforts around 'getting data out of the box' and ... Excellent verbal and written communication skills, with the ability to effectively engage with ...
New
... Experience (CX) organization to lead our efforts around 'getting data out of the box' and ... Excellent verbal and written communication skills, with the ability to effectively engage with ...
New
... Experience (CX) organization to lead our efforts around 'getting data out of the box' and ... Excellent verbal and written communication skills, with the ability to effectively engage with ...
New
... Experience (CX) organization to lead our efforts around 'getting data out of the box' and ... Excellent verbal and written communication skills, with the ability to effectively engage with ...
New
... Experience (CX) organization to lead our efforts around 'getting data out of the box' and ... Excellent verbal and written communication skills, with the ability to effectively engage with ...
New
... Experience (CX) organization to lead our efforts around 'getting data out of the box' and ... Excellent verbal and written communication skills, with the ability to effectively engage with ...
New
Marietta, GA · On-site
$16.50/hr
Primary Responsibilities Engage with and vet independent contract drivers, insure contract paperwork is in order, maintain a qualified driver pool and serve as liaison between drivers and ...
Quick apply
Marietta, GA · On-site
$16.50/hr
Primary Responsibilities Engage with and vet independent contract drivers, insure contract paperwork is in order, maintain a qualified driver pool and serve as liaison between drivers and ...
Baxley, GA · On-site
$10 - $13/hr
... Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Baxley, GA · On-site
$10 - $13/hr
... Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Cumming, GA · On-site
$11 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Cumming, GA · On-site
$11 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Oglethorpe, GA · On-site
$11.50 - $14.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Oglethorpe, GA · On-site
$11.50 - $14.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Summerville, GA · On-site
$11 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Summerville, GA · On-site
$11 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Pooler, GA · On-site
$11.25 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Pooler, GA · On-site
$11.25 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Pooler, GA · On-site
$11.25 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Pooler, GA · On-site
$11.25 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Summerville, GA · On-site
$11 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Summerville, GA · On-site
$11 - $14.25/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Waycross, GA · On-site
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Waycross, GA · On-site
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Tifton, GA · On-site
$10 - $13/hr
... Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Tifton, GA · On-site
$10 - $13/hr
... Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Oglethorpe, GA · On-site
$11.50 - $14.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Oglethorpe, GA · On-site
$11.50 - $14.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Experience promoting the Customer Experience (CX), Generative AI, and AI technology stack ... Ability to engage and influence executive stakeholders as a business advisor and thought leader in ...
Experience promoting the Customer Experience (CX), Generative AI, and AI technology stack ... Ability to engage and influence executive stakeholders as a business advisor and thought leader in ...
An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.
Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.
To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.
For Engage Cx jobs in Georgia, the most frequently searched job titles are:
The top searched job categories for Engage Cx jobs in Georgia are:
Cities in Georgia with the most Engage Cx job openings:
Atlanta, GA • On-site
8.2
Based on 327 frontline employees who took The Breakroom Quiz
5th of 26 rated airlines
People enjoy working here
Good employer
Recommended by students
Recommended by parents
Respectful managers
$17 - $21.50/hr
Full-time
Posted 22 days ago
The Customer Intelligence & Personalization organization is seeking highly motivated and data curious individuals who are excited to leverage data to improve customer experiences. This team prioritizes Delta's enterprise customer experience (CX) initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ensures CX initiative design leverages best practices, furthers personalization as our latest strategic competitive advantage, and delivers impact as intended.
As a co-op of the CX Intelligence & Personalization organization, you will work closely with our experienced team to gain hands-on experience in analyzing data, generating insights, and contributing to real-world projects. If you have a passion for data-driven decision-making, this position is the opportunity for you.
Customer Intelligence & Personalization co-ops will work with analytics professionals supporting one of the following functions or departments:
Customer Data & Analytics: Customer listening strategy & governance, CX data infrastructure for decision support & CX data products that drive value in support of Delta pillars.
Customer Insights & Advisory: Focused on deepening the understanding of consumers and championing their needs before, during, and after they engage with Delta including consumer research and insight, Delta's NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where decisions are made by consulting, connecting, and quantifying actionable, consumer-centric insights.
Customer Strategy & Personalization: Support Delta's CX strategy by communicating the CX narrative, managing and prioritizing the portfolio of initiatives, and connecting teams across the organization to measure and deliver impact. Manage cross-org integration forums and lead design standardization and change management Centers of Excellence. Represent the voice of the customer in designing end-to-end experiences as practitioners nested in the principles of scalability, omnichannel-thinking and a keen lens on personalization.
Customer & Marketing Technology: Transforming customer data into intelligent signals, by unifying customer data, building out process and enrichment, building intelligence and predictions, and creating activated plans for personalized experiences.
Customer Intelligence & Personalization is seeking co-ops to fulfill a minimum of three full-time alternating rotations based in Atlanta, GA, in line with the schedule below:
1st Rotation: Spring 2027
2nd Rotation: Fall 2027
3rd Rotation: Summer 2028
Though individual responsibilities will vary by function, some examples include:
Research, analyze, and interpret customer data
Measure KPI performance and its impact on customer satisfaction
Develop new reports and dashboards and/or enhancing automation of manual processes
Perform root-cause analysis of customer pain points
Work closely with stakeholders to understand data needs and provide analyses
Leverage and query cross-divisional data sources to answer business questions
Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
Develop effective presentations to share findings and recommendations to leaders
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Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.
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