We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
CX Specialist I, VoIP
Birmingham, AL · On-site
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
CX Specialist I, VoIP
Birmingham, AL · On-site
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...
Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. Oversee project KPIs and ...
Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. Oversee project KPIs and ...
Commissioning Project Manager I
$79K - $106K/yr
... Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. • Oversee project KPIs ...
Commissioning Project Manager I
$79K - $106K/yr
... Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. • Oversee project KPIs ...
Commissioning Project Manager I
Vestavia Hills, AL · On-site
$79K - $106K/yr
... Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. • Oversee project KPIs ...
Commissioning Project Manager I
Vestavia Hills, AL · On-site
$79K - $106K/yr
... Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. • Oversee project KPIs ...
Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. Oversee project KPIs and ...
Engage with Commissioning team and project stakeholders to maintain alignment, meet client requirements, and ensure the Cx scope of work is executed in an efficient manner. Oversee project KPIs and ...
$11.50 - $14.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
$11.50 - $14.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Tuscaloosa, AL · On-site
$11.25 - $14.50/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Tuscaloosa, AL · On-site
$11.25 - $14.50/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Tuscaloosa, AL · On-site
$11.25 - $14.50/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Tuscaloosa, AL · On-site
$11.25 - $14.50/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
... Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
... Engage with customers professionally to ensure a positive experience and encourage Google reviews. Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Alexander City, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Alexander City, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Cullman, AL · On-site
$10.75 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Sylacauga, AL · On-site
$10 - $12.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Sylacauga, AL · On-site
$10 - $12.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Sylacauga, AL · On-site
$10 - $12.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Sylacauga, AL · On-site
$10 - $12.75/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Engage Cx information
What is an Engage Cx?
An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.
What does an Engage Cx do?
Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.
What skills and qualifications are needed for an Engage Cx?
To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.
What type of work does Engage Cx do?
Engage Cx is a customer experience company that focuses on improving client interactions through data analysis, customer feedback, and engagement strategies. Employees in this field often work with tools like CRM software and may require skills in communication, analytics, and problem-solving.
What are popular job titles related to Engage Cx jobs in Alabama?
For Engage Cx jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Engage Cx jobs in Alabama look for?
The top searched job categories for Engage Cx jobs in Alabama are:
What cities in Alabama are hiring for Engage Cx jobs?
Cities in Alabama with the most Engage Cx job openings:
C Spire rating
7.8
Based on 13 frontline employees who took The Breakroom Quiz
36th of 99 rated telecommunications companies
Job description
Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
Customer Inspired isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks platform, Webex Calling, and related telephony systems. These roles require strong troubleshooting skills, excellent documentation, and a commitment to delivering high-quality support. Level II specialists additionally diagnose advanced, multi-layer VoIP issues, collaborate with engineering teams, analyze trends, and support complex escalations.
Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
Provide remote technical support for VoIP-related issues within BroadWorks, Webex Calling, and telephony systems
Troubleshoot VoIP issues across multiple layers, isolating customer-side vs. platform-side behavior
Document support tickets completely, maintaining thorough troubleshooting records
Follow up with customers to ensure issue resolution and satisfaction
Identify trends and recurring problem patterns, proposing solutions or service improvements
Collaborate with cross-functional teams, including Tier 3 engineers and vendors, to resolve escalated issues
Stay current on VoIP technologies, emerging trends, and best practices to enhance diagnostic capabilities
Perform additional duties as assigned
This position is an exceptional introduction to VoIP engineering and customer-focused technical operations, offering room to grow into advanced engineering, networking, or leadership roles. From Customer Experience Specialist, VoIP you will have a perfect springboard into all areas of C Spire and develop robust career skills
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our Customer Experience team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
For Specialist I, we require:
At least two years of customer service experience
Strong understanding of networking principles and protocols related to VoIP systems
Strong documentation skills and attention to detail
Ability to identify and analyze trends in recurring VoIP issues
Exceptional troubleshooting and problem-solving skills
Strong communication skills and customer service mindset
We will give special consideration to candidates who have:
Experience using diagnostic tools such as Wireshark
Experience supporting UCaaS, CPaaS, or SIP trunking environments
Associate's degree in networking, computer technology, or CCNA (preferred)
Previous work in telecom, managed services, or enterprise VoIP support
Advanced troubleshooting experience across routers, switches, firewalls, DHCP, DECT, SIP-to-analog hardware, or VoIP QoS
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.
For our full-time employees we offer:
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
401k Match
Tuition Assistance Programs
Complimentary Wireless Service & Device*
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Physical Requirements / Working Conditions
Must be able to sit for long periods and use a computer keyboard and/or mouse while viewing a computer screen.
*Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.
About C Spire
Sourced by ZipRecruiter
Industry
Media and telecom
Company size
1,001 - 5,000 Employees
Headquarters location
Ridgeland, MS, US
Year founded
1988