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Remote Telecom Planner Jobs in Alabama (NOW HIRING)

3-GIS

Support Specialist II

Huntsville, AL · On-site +1

Telecom planning, construction, or asset management experience. * Advanced experience with ESRI ... Employees in a Remote setting with limited travel. Expected Hours of Work: * 40 hours, Monday ...

Ledcor Group

Site Acquisition Specialist

Florence, AL · On-site +1

As an experienced Site Acquisition Specialist, you'll play a key role in supporting our telecom ... This role will begin as a remote (work-from-home) position and will transition to a full-time, in ...

MCI Military Recruitment

... telecom, technology e-commerce, and financial services ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

All JobsTelecom Planner JobsRemote Telecom Planner JobsRemote Telecom Planner Jobs in Alabama

Remote Telecom Planner information

What is a remote telecom planner?

A Remote Telecom Planner is a professional who designs, plans, and optimizes telecommunications networks, such as fiber optic or wireless systems, while working remotely. They use specialized software and mapping tools to determine network layouts, assess infrastructure needs, and ensure efficient coverage. This role often involves collaborating with engineers, project managers, and field teams to coordinate installations and upgrades. Remote Telecom Planners play a crucial part in expanding and maintaining reliable communication networks, especially as demand for high-speed connectivity grows.

What are the key skills and qualifications needed to thrive as a remote telecom planner?

To thrive as a Remote Telecom Planner, you need strong knowledge of telecommunications infrastructure, network design, and project management, often supported by a degree in engineering or a related field. Familiarity with GIS mapping software, AutoCAD, and telecom planning tools, as well as relevant certifications like RCDD, are typically required. Excellent communication, problem-solving, and time management skills are crucial for coordinating with teams and stakeholders remotely. These skills ensure efficient, accurate network planning and seamless collaboration, which are vital for delivering successful telecom projects in a remote setting.

What are some common challenges remote telecom planners face when coordinating with on-site teams?

Remote Telecom Planners often encounter challenges in ensuring clear communication and alignment with on-site teams, especially when managing multiple projects across different locations. Time zone differences, varying site conditions, and limited access to real-time information can complicate project planning and execution. To overcome these obstacles, planners rely on detailed documentation, regular virtual meetings, and collaborative digital tools to keep projects on track and maintain strong team connections.

What is the difference between Remote Telecom Planner vs Remote Network Engineer?

AspectRemote Telecom PlannerRemote Network Engineer
Required CredentialsBachelor's in Telecommunications, Engineering, or related field; certifications like CCNA or CCNPBachelor's in Computer Science, Networking, or related; certifications like CCNA, CCNP, or CCIE
Work EnvironmentDesigning telecom infrastructure, planning network layouts, collaborating with vendors remotelyConfiguring, troubleshooting, and maintaining network systems remotely
Employer & Industry UsageTelecom service providers, infrastructure companies, consulting firmsIT firms, telecom companies, data centers

While both roles involve network infrastructure, Remote Telecom Planners focus on designing and planning telecom networks, whereas Remote Network Engineers handle the implementation and maintenance of network systems. Both require similar certifications and often work in the same industry sectors, but their core responsibilities differ.

What are popular job titles related to Remote Telecom Planner jobs in Alabama?

For Remote Telecom Planner jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Telecom Planner jobs in Alabama look for?

The top searched job categories for Remote Telecom Planner jobs in Alabama are:

Remote Telecom Planner jobs near you

Support Specialist II

3-GIS

Huntsville, AL • On-site, Remote

Full-time

Posted 15 days ago

Job description

Job Description
Position Title: Support Specialist II
Reports To: Manager, General Support
Department: Product Support
Summary/Objective:
The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ecosystem. This role is responsible for diagnosing complex software issues, guiding customers through best practice workflows, and ensuring a consistently exceptional support experience. You will work directly with client accounts, collaborate cross-functionally with internal teams, and help shape the future of customer success at 3-GIS.
This position requires strong technical proficiency, strong communication skills, and the ability to guide customers through various 3-GIS product challenges.
Essential Functions: Customer Support & Technical Troubleshooting
  • Provide superior customer support and troubleshoot client issues with 3-GIS software, ensuring customers exceed expectations in their use of the platform.
  • Serve as a support representative for customer accounts, acting as a trusted advisor.
  • Diagnose and resolve issues across the 3-GIS stack, Esri products (ArcGIS Pro, ArcGIS Enterprise, Portal), and associated databases.
  • Leverage GIS data analysis and mapping tools to support customer requests.
  • Contribute toward the development of change control processes for hosted systems when required.
  • Possible participation in the on-call rotation to support critical customer systems.
Customer Enablement & Education
  • Educate customers on 3-GIS and Esri products, services, and recommended workflows to maximize operational efficiency.
  • Assist clients on product functionality, system usage, and best practices.
  • Engage in technical discussions with both technical and non-technical stakeholders.
Technical Configuration & System Management
  • Be able to configure and assist with upgrades of 3-GIS Solutions, Esri software, and supporting technologies.
  • Configure web services, application servers, and database connections for customer environments.
  • Test new software functionality, validate bug fixes, and provide structured feedback to Product and Development teams.
  • Follow documented procedures for customer escalations and ticket processing, including product enhancements and bugs.
Cross-Team Collaboration
  • Work collaboratively with Sales, Product, Development, and PMO teams to ensure accurate, timely solutions for customers.
  • Identify, document, and escalate issues to team leads or engineering as appropriate.
  • Track and report data from calls, chats, and high priority issues to support continuous improvement.
  • Mentor and train new team members within the organization.
  • Provide feedback to support leadership to improve customer experience, support processes, and operational efficiency.
Continuous Improvement & Customer Advocacy
  • Proactively identify workflow improvements, best practices, and opportunities to enhance customer satisfaction.
  • Contribute to internal knowledge bases, documentation, and process refinement.
  • Support customer onboarding and consultation for new customers.
  • Complete other support duties as assigned.

Required Qualifications:
  • Bachelor's Degree in Computer Science, GIS, Information Systems, or related field.
  • 3-4 years of experience in customer service, technical support, or GIS-related roles.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and capable of managing multiple priorities.
  • Hands-on experience with:
    1. ArcGIS Desktop/Pro
    2. ArcGIS Server / ArcGIS Enterprise
    3. Esri Portal
    4. ArcGIS geoprocessing and data analysis tools
    5. 3-GIS Web and Mobile
    6. Python or similar scripting languages
    7. Database tools such as PGAdmin, SQL Developer, or SQL Server Manager
    8. Jira or similar ticketing systems
  • Self-directed and effective in a remote or hybrid work environment.
  • Strong critical thinking and analytical skills with an interest in problem solving.
  • Passion for continuous learning and supporting team growth.
Preferred Qualifications:
  • Understanding of 3-GIS configuration.
  • Hands-on experience with 3-GIS Admin.
  • Experience with APIs, automation, or system integrations.
  • Telecom planning, construction, or asset management experience.
  • Advanced experience with ESRI spatial analysis and geoprocessing workflows.
  • Experience troubleshooting web-based application system architecture (on-premises, cloud, hybrid).
  • Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows.
Work Environment:
  • Employees in a Remote setting with limited travel.

Expected Hours of Work:
  • 40 hours, Monday - Friday
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
SSP Innovations, LLC is an Equal Opportunity Employer (EOE).

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