The ideal candidate will act as the liaison between business stakeholders and the technical team, with deep knowledge of Genesys Cloud CX or Genesys Engage platforms. Key Responsibilities: * Gather ...
Quick apply
The ideal candidate will act as the liaison between business stakeholders and the technical team, with deep knowledge of Genesys Cloud CX or Genesys Engage platforms. Key Responsibilities: * Gather ...
... Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives ... Develops strategies to better engage with the Sales Organization and support customer satisfaction ...
... Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives ... Develops strategies to better engage with the Sales Organization and support customer satisfaction ...
... Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives ... Develops strategies to better engage with the Sales Organization and support customer satisfaction ...
... Oracle CX Cloud that satisfy Vertiv Sales Organization and improve business objectives ... Develops strategies to better engage with the Sales Organization and support customer satisfaction ...
Desire to actively engage and listen to your customers. * Must be local to our Mansfield, Ohio ... Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our ...
Desire to actively engage and listen to your customers. * Must be local to our Mansfield, Ohio ... Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our ...
Team Member
London, OH · On-site
$11.50 - $15/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
London, OH · On-site
$11.50 - $15/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
Akron, OH · On-site
$11.75 - $15/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
New
Team Member
Akron, OH · On-site
$11.75 - $15/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
New
Oracle CPQ - Senior Manager
$124K - $280K/yr
You will engage with clients at a strategic level, offering insights and solutions that address ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...
Oracle CPQ - Senior Manager
$124K - $280K/yr
You will engage with clients at a strategic level, offering insights and solutions that address ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...
Oracle CPQ - Senior Manager
$124K - $280K/yr
You will engage with clients at a strategic level, offering insights and solutions that address ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...
Oracle CPQ - Senior Manager
$124K - $280K/yr
You will engage with clients at a strategic level, offering insights and solutions that address ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...
Oracle CPQ - Senior Manager
$124K - $280K/yr
You will engage with clients at a strategic level, offering insights and solutions that address ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...
Oracle CPQ - Senior Manager
$124K - $280K/yr
You will engage with clients at a strategic level, offering insights and solutions that address ... CX) in client engagements - Validating compliance with governance, risk, and compliance standards ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... engage with sales associates in the stores or online from the comfort of your home. 3. Observe ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
Team Member
$9.20 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Team Member
$9.20 - $14/hr
Engage with customers professionally to ensure a positive experience and encourage Google reviews. * Manage member accounts, including cancellations, plan changes, and overall member experience (CX)
Market Leader RIA
Cleveland, OH · Hybrid
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Cleveland, OH · Hybrid
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Cleveland, OH · On-site
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Cleveland, OH · On-site
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Columbus, OH · Hybrid
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Columbus, OH · Hybrid
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Cincinnati, OH · Hybrid
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
Market Leader RIA
Cincinnati, OH · Hybrid
$90K - $100K/yr
Through Invesco Total CX, you will engage clients as a consultant, adding value both as an investment partner and a business building and practice management advisor. You will be responsible for:
$157.60 - $252.16/hr
... CX), Employee Experience solutions, and AI Companion 3.0 capabilities. * Position Zoom as a ... Engage C-level executives and senior decision-makers to solve complex business challenges. * Build ...
$157.60 - $252.16/hr
... CX), Employee Experience solutions, and AI Companion 3.0 capabilities. * Position Zoom as a ... Engage C-level executives and senior decision-makers to solve complex business challenges. * Build ...
Engage Cx information
What is an Engage Cx?
An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.
What does an Engage Cx do?
Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.
What skills and qualifications are needed for an Engage Cx?
To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.
What type of work does Engage Cx do?
Engage Cx is a customer experience company that focuses on improving client interactions through data analysis, customer feedback, and engagement strategies. Employees in this field often work with tools like CRM software and may require skills in communication, analytics, and problem-solving.
What are popular job titles related to Engage Cx jobs in Ohio?
For Engage Cx jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Engage Cx jobs in Ohio look for?
The top searched job categories for Engage Cx jobs in Ohio are:
What cities in Ohio are hiring for Engage Cx jobs?
Cities in Ohio with the most Engage Cx job openings:
Genesys Business Analyst ____ Remote (EST Hours) ____ Contract
Milford, OH • On-site
Acestack •
Recruiting and Staffing Services • 51 - 200 employees51 - 200 employees
Contractor
Re-posted 28 days ago
Job description
Job Title: Genesys Business Analyst
Location: Remote (EST Hours)
Long Term Contract
Job Description:
We are looking for an experienced Genesys Business Analyst to support our contact center transformation initiatives. The ideal candidate will act as the liaison between business stakeholders and the technical team, with deep knowledge of Genesys Cloud CX or Genesys Engage platforms.
Key Responsibilities:
- Gather, analyze, and document business requirements related to Genesys contact center capabilities.
- Collaborate with cross-functional teams including business, IT, and vendors to deliver scalable Genesys solutions.
- Translate business needs into functional specifications and user stories.
- Participate in system design, configuration reviews, and UAT planning.
- Provide input on IVR flows, call routing, workforce management, and reporting features.
- Support change management, training, and adoption of new features or enhancements.
- Maintain documentation, process flows, and SOPs for ongoing support.
Required Skills:
- Experience Required: 10+ Years (Overall IT), 5-8 Years in Business Analysis.
- 3-5+ years of experience working with Genesys platforms (Cloud CX or Engage).
- Strong understanding of contact center operations and customer experience workflows.
- Proficient in requirements gathering, process mapping, and stakeholder communication.
- Experience in Agile/Scrum environments.
- Familiarity with tools like JIRA, Confluence, Visio, etc.
- Excellent verbal and written communication skills.
About AceStack
Sourced by ZipRecruiter
AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
NJ, US