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Engage Cx Jobs (NOW HIRING)

Nextiva

OR · On-site

$19 - $26/hr

As a CX Specialist, Strategic Accounts at Nextiva, you'll help some of our largest customers ... Strong communication and presentation skills with the ability to engage both technical and ...

SAP

Solution Sales Expert - CX

Milano, TX

Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans ... Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g ...

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How much do engage cx jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for engage cx in the United States is $43.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.20 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities of an Engage Cx professional?

Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.

What is an Engage Cx job?

An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Engage Cx position, and why are they important?

To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.

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Engage Cx jobs near you
Infographic showing various Engage Cx job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 4% Part Time, and 19% Contract. Highlights an 66% In-person, 4% Hybrid, and 30% Remote job distribution, with an average salary of $91,222 per year, or $43.9 per hour.
Senior Genesys Engage Engineer (Houston, TX)

Senior Genesys Engage Engineer (Houston, TX)

TTEC Digital

Austin, TX • On-site

$120K - $135K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships to seamlessly integrate the Genesys platform, applications and components into complex, multi-platform environments, to produce predictable results that fuel the exceptional customer experience.
We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM). The role requires participation in an on-call rotation to ensure 24/7 support.
What You'll Be Doing
  • Design, implement, and maintain Genesys Engage solutions to meet business requirements.
  • Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting.
  • Develop and optimize routing strategies using Genesys Routing.
  • Monitor and analyze system performance using Genesys Realtime Reporting and Genesys Historical Reporting.
  • Manage and support Genesys Intelligent Workload Distribution (IWD) for efficient task allocation.
  • Administer and maintain Genesys systems using Genesys Administrator.
  • Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling.
  • Participate in an on-call rotation to provide 24/7 support and ensure system availability.
  • Collaborate with cross-functional teams to ensure seamless integration and operation of Genesys solutions.
  • Troubleshoot and resolve complex technical issues related to the Genesys platform.
  • Stay updated with the latest developments and best practices in Genesys technologies.

What You'll Bring to the Role
  • Minimum 4 years of experience working with the Genesys Engage Platform.
  • Proficiency in GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and WFM.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Bachelor's degree in Computer Science, Engineering, or a related field (preferred).
  • Genesys certification (preferred).

$120,000 - $135,000 a year
#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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