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Engage Cx Jobs (NOW HIRING)

SAP

Solution Sales Expert - CX

Milano, TX

Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans ... Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g ...

NICE

Senior Product Manager, CX

Sandy, UT · Hybrid

$120K - $158K/yr

You will be responsible for building the next generation of AIpowered CX solutions-not just ... Excellent communication skills-able to engage effectively from executive leadership to individual ...

NICE

Senior Product Manager, CX

Sandy, UT · On-site

$120K - $158K/yr

You will be responsible for building the next generation of AI-powered CX solutions-not just ... Excellent communication skills-able to engage effectively from executive leadership to individual ...

Anaqua

Client Consultant, IP Services, CX (1495)

MI · Remote

The Consultant, IP Services, CX will oversee front office client management for patent and ... Engage in continuous process improvements and change management across the business What you'll ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

We aim to engage the exceptional and embrace operational excellence to best deliver connectivity ... The CX Specialist I, VoIP provides technical support for VoIP services within the BroadWorks ...

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How much do engage cx jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for engage cx in the United States is $43.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $51.20 per hour, depending on experience, location, and employer.

What is an Engage Cx?

An Engage Cx job typically involves managing customer experiences and interactions to enhance satisfaction and loyalty. Professionals in this role focus on customer engagement strategies, communication, and support across various channels. They analyze customer feedback, implement engagement initiatives, and collaborate with teams to improve the overall customer journey. Strong communication skills and a customer-centric mindset are essential for success in this role.

What does an Engage Cx do?

Engage Cx professionals are responsible for managing customer interactions across multiple channels, analyzing feedback and engagement data, and implementing strategies to improve customer satisfaction. Daily tasks may include responding to customer inquiries, collaborating with sales and support teams, and using CRM systems to track engagement metrics. You may also participate in developing customer loyalty programs and provide valuable insights to improve products or services. The role often involves a mix of independent work and teamwork, providing opportunities to directly influence the customer experience and company growth.

What skills and qualifications are needed for an Engage Cx?

To thrive as an Engage Cx (Customer Experience) professional, you need expertise in customer relationship management, data analysis, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and relevant certifications in customer service or experience management are typically required. Exceptional communication, empathy, and problem-solving abilities are soft skills that set top candidates apart. These competencies are vital for building strong customer relationships, resolving issues efficiently, and driving customer loyalty in a competitive market.

What type of work does Engage Cx do?

Engage Cx is a customer experience company that focuses on improving client interactions through data analysis, customer feedback, and engagement strategies. Employees in this field often work with tools like CRM software and may require skills in communication, analytics, and problem-solving.
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Engage Cx jobs near you
Infographic showing various Engage Cx job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $91,222 per year, or $43.9 per hour.

Associate Manager, CX Workforce Operations

Warby Parker

Nashville, TN • On-site

Full-time

Re-posted 5 days ago

Warby Parker rating

7.2

Company rating: 7.2 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

8th of 40 rated optical retailers

Job description

Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management analytics, support the Partner performance governance function, and serve as a primary driver of CRM routing design and testing. You will combine deep operational expertise with a rigorous analytical mindset to build smarter system routing, stronger partner relationships, and better outcomes for both agents and customers.

What you'll do:

  • Collaborate with Senior Manager, External Partnerships, to collect, categorize, and track performance feedback for partner teams, maintaining visibility into individual and team-level trends and surfacing issues that require leader intervention
  • Lead regular performance review cadences with partner leadership by presenting data-backed insights and identifying areas for improvement
  • Evaluate the effectiveness of partner workflows and training initiatives, proactively identify opportunities to improve workflows and performance structures
  • Collaborate with the Manager, CX Workforce Management to monitor interaction volume and real-time staffing to maximize service levels
  • Produce regular performance metric reports and advisor productivity analyses to ensure leadership has reliable data
  • Define and document CRM routing rules to ensure logic reflects current skill sets and customer experience priorities
  • Design a regular cadence of routing rule testing to validate performance and drive improvements in first-contact resolution

Who you are:

  • Strong analytical thinker who is comfortable working with large datasets and identifying performance trends
  • Experienced with workforce management and CRM platforms like Aspect, Salesforce, or AWS Connect
  • Skilled communicator able to engage confidently with internal leadership and partner operations teams
  • Proactive and solutions-oriented professional with a track record of identifying and resolving operational opportunities
  • Highly organized individual capable of managing multiple reporting cycles and testing cadences simultaneously
  • Backed by 3+ years of professional experience in customer service operations and performance analytics

Extra credit:

  • Hands-on experience with Aspect and AWS tools
  • Experience collaborating with Voice of the Customer teams to align qualitative insights with quantitative metrics
  • Background in managing external partner relationships or vendor management

What Warby Parker employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Warby Parker

Sourced by ZipRecruiter

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal. Since the day we launched in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we're there to make exceptional vision care simple and accessible. (Delightful, too.) Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Industry

Apparel and accessories stores

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

2009

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