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Acts as a technical liaison between the site users and the Information Systems department; troubleshoot, gathering information, developing the system to user needs, and working towards the goal of implementing and running successful system applications. Provides assistance in file maintenance, user security, system upgrades and implementation. Supports and troubleshoots systems as they pertain to the users interface and to the applications themselves. Provides primary EMR training to end users, as well as EMR training to physicians.

This position is primarily remote. However, the role requires occasional on-site presence to conduct training and support providers and clinic go-live implementations.

Responsibilities: 

• Advocates for MANA's mission of providing compassionate, comprehensive, and quality healthcare
• Ability to travel between clinic locations
• Acts as the primary support of the EHR systems for the end users and physicians.
• Identifies, diagnose, and resolves problems for users of EMR & related software and communicates with the user.
• Perform eClinicalWorks system configuration and customization, File maintenance, and system administration (User Set Up).
• Works with multidisciplinary project and operational staff to help implement, maintain, and improve the EHR.
• Lead with application upgrades through support testing & training activities as directed. Testing new functionality in non-production environments.
• Manage training projects for assigned application(s), including the design, development, delivery, evaluation, continuous improvement, optimization training, and/or other performance improvement and staff development with direction and supervision from the Training Leadership team.
• Lead trainer on the EHR and related systems to all system users, including Providers.
• Participates in training-related performance improvement initiatives and with maintaining training
  metrics.
• Develop checklists by role for EHR training for new hires.
• Coordinates logistics associated with training delivery preparation activities such as creating videos, end user documentation, and assembling printed materials, set-up, maintenance of training rooms, equipment preparation, post training clean-up, etc.
• Assists in user support during and following go live.
• Assists monitoring interface agents (for example, pathology, lab, etc.), combining duplicate accounts, eliminating duplicate encounters, etc.
• Participates as a member of various project work groups, attends meetings as required and develops constructive work relationships with other IT team members.
• Completes projects, assignments, and goals within desired timeframe.
• Coordinate ongoing clinical site meetings for continuing education and training.
• Performs any other related duties as required or assigned

Qualifications: 

• Required Qualifications
• Strong communication skills
• Healthcare experience 1-5 years
• Experience with Electronic medical records
• High school diploma or GED.

• Preferred Qualifications
• Training/Teaching experience
• Experience working directly with clinical staff or physicians

About MANA Administration

The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance.

Benefits We Offer:
At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:

Comprehensive Benefits –

      -Medical Insurance

      -Vision Insurance

      -Dental Insurance

      -HSA or FSA options with medical insurance

      -Voluntary Aflac Accident and Critical Illness

      -Employer paid life, long-term & short-term disability benefits

      -401(K) match and profit sharing

      -Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment

      -Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT,               Verizon, UARK Federal Credit Union, and many more!

      - One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are                  equipped with what you need for success in our clinics

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.