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Collections Trainer Jobs (NOW HIRING)

Aston Carter

Collections Specialist

TX · On-site

$26 - $30/hr

Work independently after training, proactively identifying and resolving account issues using strong problem-solving skills. * Contribute to continuous improvement of collections processes by sharing ...

Smith College

Collections Registrar

Northampton, MA · On-site

$52K - $71K/yr

Provide training to SCMA staff and other Smith College stakeholders in both the Qi CMS as well as ... Serve as SCMA liaison to the consortial Collections Management and Access Committee which sets ...

Collabera

Collections Representative

Newark, DE · On-site

$16.50 - $21.50/hr

Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday - Friday; 8:00 AM - 5:00 PM * The Collector works in the Collections and Recovery Operations ...

Robert Half

Collections Specialist

Sharonville, OH · On-site

$17 - $23/hr

Competitive compensation with incentive earning potential. * Long-term growth and cross-training ... collections, accounts receivable, cash applications, or a related accounting support function.

Kaizen Stackup

Collections Specialist

Boston, MA

$20 - $27.25/hr

Collections SpecialistAbout the Role We are seeking a dedicated and experienced Full-time ... Participate in training sessions and share knowledge with team members to enhance overall ...

TEKsystems

Collections Representative

Fort Worth, TX · On-site

$21/hr

Collections Specialist (Hybrid) Location: Fort Worth, TX Work Arrangement: Hybrid (4 Days Onsite, 1 ... Training Schedule Training is conducted 100% onsite . * First 2 Days: 8:00 AM - 5:00 PM CST

Collabera

Collections Representative

Kennesaw, GA · On-site

$15.75 - $20.25/hr

Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT) * Monday - Friday; 8:00 AM - 5:00 PM * The Collector works in the Collections and Recovery Operations ...

S&ME, Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Collections SpecialistRequisition Number: 2026-2910-03Are you detail-oriented, enjoy working across ... We invest in your success with mentorship, training, and leadership opportunities.Exciting Projects:

ABM

Collections Specialist

Sugar Land, TX

$16.75 - $22.50/hr

The Collections Specialist is responsible for managing a portfolio of customer accounts to drive ... With ABM, you'll have access to a world-class training program and ample opportunities to use the ...

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Participate in training sessions and share knowledge with team members to enhance overall ...

S&ME Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Collections Specialist Requisition Number: 2026-2910-03 Are you detail-oriented, enjoy working ... We invest in your success with mentorship, training, and leadership opportunities. * Exciting ...

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Collections Trainer information

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$36

How much do collections trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a collections trainer?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.

What are the key skills and qualifications needed to thrive as a collections trainer?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What are some common challenges a collections trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

More about Collections Trainer jobs

What job categories do people searching Collections Trainer jobs look for?

The top searched job categories for Collections Trainer jobs are:

Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Collections Specialist

Credit Systems International, Inc.

Fort Worth, TX • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Collections Specialist (Onsite)
Fort Worth, TX
Mon-Fri Daytime Hours | 8-5 or 8:30-5:30 | No Nights or Weekends
$17-$19/hour + Uncapped Monthly Bonus
Now Hiring for Our Next Training Class Tuesday, September 8!
Credit Systems International, Inc. (CSII) is looking for motivated Collections Specialists to join our onsite team in Fort Worth.
If you're a strong communicator who enjoys helping people, navigating challenging conversations, and working toward goals, this could be a great fit - even if you've never worked in collections. We'll provide the training you need to learn the collections side of the role.
This is a fully onsite, Monday-Friday position with hands-on training and support from your team and leaders. With daytime hours and no nights or weekends, you'll have a predictable schedule and a collaborative environment where help is nearby when you need it.
As a Collections Specialist, you'll talk with consumers about their accounts, understand their circumstances, and help identify workable solutions for resolving outstanding balances. You'll use active listening, customer service, and negotiation skills to guide productive conversations while treating every consumer with professionalism and respect.
What You'll Do
  • Communicate with consumers regarding delinquent accounts through inbound and outbound phone calls and other company-approved communication channels.
  • Listen to each consumer's situation, answer questions, and help identify appropriate account resolution options.
  • Build rapport with consumers while helping them work toward resolving account balances.
  • Negotiate payment arrangements and other approved account resolution options.
  • Process payments and accurately document consumer interactions and account activity.

You'll also learn how to accurately document account activity, verify required information, process payments, and follow company and regulatory guidelines. We provide training on the policies, systems, and compliance requirements you need to perform the role successfully.
You'll be a great fit if you:
  1. Communicate confidently and professionally by phone
  2. Enjoy solving problems and working toward goals
  3. Can handle difficult conversations with empathy and composure
  4. Are comfortable learning and navigating multiple computer systems
  5. Are dependable and detail-oriented
  6. Have a high school diploma or GED

Minimum Requirements
  • High school diploma or equivalent
  • Basic computer skills and ability to navigate multiple applications
  • Minimum typing speed of 35 WPM
  • Ability to successfully complete a pre-employment background check
  • Reliable attendance

What Success Looks Like
Successful Collections Specialists are good listeners who can stay calm, communicate clearly, and guide conversations toward a solution. You'll use empathy and problem-solving skills to understand each consumer's situation while also working toward individual and team goals.
You'll receive training on our systems, account-resolution options, documentation standards, and applicable compliance requirements. Once trained, you'll be expected to consistently meet established productivity, quality, customer service, and compliance standards.
Preferred - Not Required
  • Previous collections or customer service experience
  • Bilingual English/Spanish

Pay & Benefits
  • $17-$19/hour based on experience
  • Uncapped monthly bonus
  • Attendance bonuses
  • Medical, Dental, Vision & Life Insurance
  • 401(k)
  • Paid Time Off & Paid Holidays
  • Casual dress
  • Team-oriented culture
  • Predictable Monday-Friday schedule - no weekends and no evenings
  • Onsite training and day-to-day support from your team and leaders
  • A collaborative work environment where you can ask questions, learn from experienced team members, and build your skills

Compliance & Employment Requirements
Because we work with consumer accounts, Collections Specialists are expected to follow all applicable federal, state, client, and company requirements. CSII provides training on the policies and regulations that apply to the role, including FDCPA, FCRA, HIPAA, and other applicable requirements.
Employment is contingent upon successful completion of applicable pre-employment screening requirements.
Now Hiring for Our Next Training Class Tuesday, September 8!

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