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Collections Trainer Jobs (NOW HIRING)

Credence Global Solutions

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Collections Trainer

Richardson, TX · On-site

$20 - $124/hr

Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards. l Training Material ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Attend ongoing training classes Hours for Collections Representative: * Full-time (40 hours) * 100% onsite * No Sundays * Work most Saturdays (shorter day) with a weekday off * Location hours: Monday ...

CFS

Collections Specialist

Brentwood, PA · On-site

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA · On-site

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Attend ongoing training classes Hours for Collections Representative: * Full-time (40 hours) * 100% onsite * No Sundays * Work most Saturdays (shorter day) with a weekday off * Location hours: Monday ...

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Attend ongoing training classes Hours for Collections Representative: * Full-time (40 hours) * 100% onsite * No Sundays * Work most Saturdays (shorter day) with a weekday off * Location hours: Monday ...

CFS

Collections Specialist

Pittsburgh, PA · On-site

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

Byrider

Collections Representative

Fond Du Lac, WI · On-site

$50K - $70K/yr

Attend ongoing training classes Hours for Collections Representative: * Full-time (40 hours) * 100% onsite * No Sundays * Work most Saturdays (shorter day) with a weekday off * Location hours: Monday ...

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Allison Park, PA · On-site

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Allison Park, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Pittsburgh, PA

$50K - $55K/yr

Collections Specialist | Accounts Receivable & Credit Management Location: Crafton, PA 15205 Salary ... Opportunities for career growth and cross-training within accounting.

CFS

Collections Specialist

Highland Park, IL · On-site

$18.75 - $25.50/hr

Collections Specialist Looking for a flexible, part-time accounting role where you can make an ... training • Strong attention to detail in tracking payments and communication ...

CFS

Collections Specialist

Pittsburgh, PA · On-site

$50K - $55K/yr

Collections Specialist Responsibilities * The Collections Specialist will oversee daily collections ... Opportunities for career growth and cross-training within accounting.

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Collections Trainer information

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How much do collections trainer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Trainer, and why are they important?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

What are some common challenges a Collections Trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What are Collections Trainers?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.
More about Collections Trainer jobs
What cities are hiring for Collections Trainer jobs? Cities with the most Collections Trainer job openings:
What job categories do people searching Collections Trainer jobs look for? The top searched job categories for Collections Trainer jobs are:
Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Collections Trainer

Collections Trainer

Credence Global Solutions

Richardson, TX • On-site

$20 - $124/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

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Job description

Job Roles & Responsibilities

l Conduct Training Sessions:

Deliver comprehensive training sessions for employees involved in Third Party Collections, ensuring a deep understanding of relevant processes and compliance standards.

l Training Material Development:

Create and update training materials, manuals, and documentation specific to Third Party Collections procedures and best practices.

l Needs Assessment:

Collaborate with management to assess training needs within the Third-Party Collections team, identifying areas for improvement and skill development.

l Adapt Training Methods:

Tailor training methods to address different learning styles and ensure optimal comprehension and application of Third-Party Collections strategies.

l Feedback and Evaluation:

Provide constructive feedback to trainees, offering guidance for improvement. Evaluate the effectiveness of training sessions and implement enhancements as needed.

l Call Calibration Sessions:

Attend internal and external call calibration sessions to ensure consistency in evaluating and scoring calls within the Third-Party Collections team. Provide insights and feedback to enhance call quality.

l Stay Updated:

Stay abreast of all updates, changes, and advancements within the Third-Party Collections domain. Keep training materials current and incorporate the latest industry best practices into training sessions.

l Execution of Policies:

Demonstrate the ability to execute policies, processes, and procedures of the organization effectively within the training context.

l Compliance Assurance:

Ensure full compliance with all company, departmental, legal, and regulatory requirements in the delivery of Third-Party Collections training programs.

 

Candidate Requirements 

l Experience:

Proven experience of 2+ yrs. with a focus on Third Party Collections, preferably working as a Trainer role. Familiarity with debt collection processes, compliance standards, and industry regulations.

l Preferred Qualification:

Graduate from any stream

l Communication Skills:

Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.

l Adaptability:

Ability to adapt training approaches to accommodate various learning styles and levels of expertise within the Third-Party Collections team.

l Organizational Skills:

Strong organizational skills to manage training schedules, materials, and documentation effectively.

l Team Collaboration:

Collaborate with Third Party Collections management to stay updated on industry changes and ensure training programs align with current best practices.

Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.
Healthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.
Credence Resource Management is the flagship company of the Credence Group.
Our mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.
Headquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit www.credencegs.com to know more about the company.