National Training Network Jobs (NOW HIRING)

National Training Manager

ACR Companies | Full-Time | Frequent National Travel

Build consistency. Strengthen service quality. Develop professionals nationwide.

Position Overview:

ACR Companies is seeking an experienced National Training Manager to develop and maintain consistent technical, operational, and quality standards across our national service network. This position provides hands-on training, field coaching, and technical support to ACR Approved Service Providers (ASPs), Regional Managers, and Account Managers.

The ideal candidate will have extensive professional experience in carpet, textile, and upholstery cleaning, along with the ability to teach, evaluate, coach, and motivate service professionals. Restoration experience is preferred.

Role at a Glance

Primary Focus: Technical training, field coaching, and quality control

Customer Interaction: Limited to training support and related technical matters

Travel: Frequent travel throughout the United States

Key Responsibilities

• Develop and maintain standardized training programs for carpet, textile, upholstery, hard-surface, specialty cleaning, and related services.

• Conduct initial and ongoing technical training for ACR Approved Service Providers, including maintenance and restorative cleaning procedures.

• Train providers on equipment setup, chemical usage, spotting, agitation, extraction, drying, inspection, safety, and jobsite cleanup.

• Evaluate provider equipment, cleaning techniques, chemical compliance, appearance, professionalism, documentation, and adherence to ACR standards.

• Support the qualification, onboarding, certification, and continued development of new and existing service providers.

• Identify performance deficiencies and develop corrective training plans in coordination with Regional Managers.

• Provide Regional Managers with the technical knowledge and tools needed to evaluate service quality and communicate expectations to providers.

• Assist Account Managers with understanding cleaning processes, reviewing service photographs and reports, and identifying the cause of quality concerns.

• Conduct field inspections and quality-control evaluations; provide on-site coaching when workmanship or procedural concerns are identified.

• Assist with reservice plans, technically complex projects, new-account launches, and emergency or restoration-related assignments.

• Create and update field guides, checklists, standard operating procedures, training presentations, and other instructional materials.

• Document training visits, inspection results, corrective actions, follow-up requirements, and provider performance in company systems.

• Reinforce company safety procedures, chemical-handling requirements, equipment standards, and customer-specific safety rules.

• Communicate field findings, operational risks, provider concerns, and recommended corrective actions to the appropriate management team.

Required Qualifications

• Professional experience in carpet, textile, and upholstery cleaning.

• Strong knowledge of cleaning chemistry, fiber identification, spotting procedures, extraction methods, agitation, drying, equipment operation, and quality inspection.

• Previous experience training, coaching, supervising, or developing cleaning technicians or service providers.

• Ability to diagnose cleaning-related problems and provide practical corrective solutions.

• Strong written, verbal, presentation, and interpersonal communication skills.

• Ability to work independently, remain organized, and manage responsibilities across multiple geographic markets.

• Proficiency with Microsoft Office and the ability to learn company reporting and CRM systems.

• Valid driver’s license and ability to meet company travel requirements.

• Ability to lift, move, demonstrate, and operate commercial cleaning equipment and supplies.

• Availability to work occasional evenings or weekends based on training and operational needs.

Preferred Qualifications

• Experience with water, fire, mold, biohazard, or other restoration-related services.

• IICRC certifications or comparable industry training.

• Experience supporting a national or multi-market service-provider network.

• Experience in commercial facility services, hospitality, entertainment, retail, or other multi-location environments.

• Experience developing training materials, standard operating procedures, and competency evaluations.

Travel Requirements

Frequent national travel is required and may include ASP onboarding and certification, field training, training-related customer interaction, quality-control inspections, corrective-action visits, new-account launches, and emergency or restoration-related projects.

Travel may occasionally require evenings, weekends, short-notice trips, multi-day assignments, and extended stays.

Measures of Success

Success in this position will be demonstrated through improved service consistency, reduced recurring quality concerns, increased provider competency, effective completion of training programs, accurate documentation, successful new-account support, and strong coordination among ASPs, Regional Managers, and Account Managers.

Join ACR Companies and help set the standard for technical excellence across our national service network.