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Collections Trainer Jobs (NOW HIRING)

Bush Truck Leasing

Collections Representative

Mason, OH · On-site

$16 - $20.75/hr

Position Summary The Collections Specialist supports the Accounts Receivable team by contacting ... Training on company systems and collection procedures will be provided. Essential Duties and ...

NRG MGMT LLC

Collections Specialist

Lake Worth, FL · On-site +1

$16.50 - $22.25/hr

Collections Specialist on site in Boca Raton, FL Department: Collections Reports To: Collections ... meetings, training, and process improvement initiatives. • Perform other duties as assigned.

Sallie_mae

Director, Collections Strategy

Newark, DE · On-site

Assists with training and recruitment of new staff. Lead and Mentor a High-Performing Collections Team * Build and lead a team of collections professionals, ensuring they are motivated, skilled, and ...

NC SECU

The VP will also be accountable for staff and team human resources actions, productivity, training ... Ensure that recovery collections operational teams have implemented call monitoring programs with ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18.75 - $25.25/hr

WillScot Corporation - - Responsibilities: Place calls to and receive calls from past due commercial account holders according to guidelines; Establish acceptable payment arrangements and settlements;

Langley

Collections Representative

Newport News, VA · On-site

$17.64 - $21.78/hr

We provide training, supportive coaching, and the tools you need to succeed - bring your drive and ... The Langley Collections Representatives Communicate with members on their delinquent accounts by ...

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How much do collections trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a collections trainer?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.

What are the key skills and qualifications needed to thrive as a collections trainer?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What are some common challenges a collections trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

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What job categories do people searching Collections Trainer jobs look for?

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Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Collections Specialist

Strategic Staffing Solutions

San Antonio, TX

$23/hr

Full-time

Posted 17 days ago

Job description

Job Description Collections Specialist Location: San Antonio, TX Duration: 12 months Pay Rate: $23/hr Position Overview The Collections Specialist works directly with members to resolve past-due accounts and identify appropriate payment solutions. This role requires clear communication, empathy, sound judgment, accurate documentation, and adherence to regulatory and organizational requirements. The ideal candidate can confidently navigate sensitive financial conversations while delivering a positive, member-focused experience.

Previous collections experience is preferred but not required; candidates with strong customer service or call-center backgrounds are encouraged to apply. Key Responsibilities Member Service and Communication Make outbound calls and receive inbound calls regarding past-due accounts. Communicate with members professionally, clearly, and empathetically.

Use active listening to understand each member's circumstances and needs. De-escalate challenging conversations while maintaining professionalism and a member-focused approach. Explain account status, applicable fees, important timelines, and required next steps.

Negotiation and Payment Solutions Evaluate member circumstances and identify appropriate repayment options. Negotiate payment arrangements that balance member needs with organizational requirements. Clearly explain payment commitments and confirm members' understanding.

Apply sound judgment and problem-solving skills when resolving account concerns. Documentation and Data Accuracy Accurately document member interactions, payment commitments, and account updates in internal systems. Maintain complete and accurate records to support compliance and effective account management.

Compute, classify, record, and verify financial data and transaction information as required. Protect confidential member and account information. Compliance and Policy Adherence Follow all applicable federal, state, and internal requirements, including the Fair Debt Collection Practices Act (FDCPA), privacy standards, and call-handling procedures.

Adhere to established collections, documentation, and quality-assurance guidelines. Escalate complex account situations and potential compliance concerns to leadership when appropriate. Performance and Collaboration Meet established call-handling, quality, attendance, productivity, and performance expectations.

Work collaboratively with team members and leadership to provide a consistent member experience. Participate in ongoing training, coaching, and professional-development activities. Adapt to evolving procedures, systems, priorities, and workloads.

Required Qualifications Strong verbal and written communication skills. Customer service experience or other experience involving frequent customer interaction. Ability to manage difficult conversations and de-escalate tense situations.

Strong active-listening, negotiation, and problem-solving skills. Ability to demonstrate empathy while remaining confident and assertive. High level of professionalism, resilience, and composure.

Strong attention to detail and data-entry accuracy. Ability to consistently follow schedules and meet productivity and quality expectations. Ability to work onsite in San Antonio four days per week.

Preferred Qualifications Previous collections or financial-services experience. Call-center experience handling inbound or outbound calls. Experience in banking, insurance, sales, account management, retail, hospitality, or a related customer-facing environment.

Experience documenting customer interactions and financial transactions. Familiarity with regulated or compliance-focused work environments. Technology Skills Experience with or the ability to learn: Auto-dialer systems Microsoft Word Microsoft Excel Customer account-management and documentation systems.

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