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Collections Trainer Jobs (NOW HIRING)

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Participate in training sessions and share knowledge with team members to enhance overall ...

Credit Control LLC

Collections Specialist

Tampa, FL · On-site

Salary: $18.00- $20.00 Hourly Collections Specialist Best Places to Work in Collections!!!! For the ... Paid training 401k with company match Annual retention bonus payout Professional Development ...

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

... Union's overall collections objectives. Responsible for overseeing department operations ... Partner with HR and Managers to address employee relations, training, and development needs.

Collabera

Collections

Greensboro, NC · On-site

$19/hr

Collections Duration: 1 year (Strong possibility of extension) Max Pay: $19/hr on W2 Available ... Classroom training for 3 weeks. OJT will be regular shift hours The Home Retention Specialist ...

Credit Control LLC

Collections Specialist

Tampa, FL

$18 - $20/hr

Collections Specialist Best Places to Work in Collections!!!! For the fifth consecutive year, our ... Paid training 401k with company match Annual retention bonus payout Professional Development ...

Smith College

Collections Registrar

Northampton, MA · On-site

$52K - $71K/yr

Provide training to SCMA staff and other Smith College stakeholders in both the Qi CMS as well as ... Serve as SCMA liaison to the consortial Collections Management and Access Committee which sets ...

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

... Union's overall collections objectives. Responsible for overseeing department operations ... Partner with HR and Managers to address employee relations, training, and development needs.

American Pest

Collections Specialist

Columbia, MD

$18.25 - $24.50/hr

Paid training * Paid time off and eight paid holidays * Opportunities for advancement What You'll Do... The Collections Specialist for American Pest works closely with the accounts receivable (AR ...

Aston Carter

Collections Specialist

Minneapolis, MN · On-site

$19.25 - $26/hr

Collaborate closely with another Credit and Collections Specialist to share responsibilities and, after training, manage an assigned collections territory to avoid overlap. * Utilize the ERP system ...

Winston Staffing Services

Be Seen First

Collections Representative

Burlington, NJ · On-site

$18 - $22/hr

We are seeking a detail-oriented Collections Specialist to manage outbound B2B accounts receivable ... To ensure proper training, you must work fully on-site in the Burlington, NJ office for your first ...

Blaze Credit Union

Director Collections

Saint Paul, MN · On-site

$103K - $155K/yr

... Union's overall collections objectives. Responsible for overseeing department operations ... Partner with HR and Managers to address employee relations, training, and development needs.

Premier Solutions Group LLC

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Collections Specialist

Town Of Tonawanda, NY · On-site

$35K - $150K/yr

No collections experience? No problem ... We provide comprehensive in-house training, proven systems, scripts, and coaching to help you ...

Aston Carter

Collections Specialist

Minneapolis, MN

$19.25 - $26/hr

Collaborate closely with another Credit and Collections Specialist to share responsibilities and, after training, manage an assigned collections territory to avoid overlap. * Utilize the ERP system ...

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Collections Trainer information

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How much do collections trainer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Trainer, and why are they important?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

What are some common challenges a Collections Trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What are Collections Trainers?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.
More about Collections Trainer jobs
What cities are hiring for Collections Trainer jobs? Cities with the most Collections Trainer job openings:
What job categories do people searching Collections Trainer jobs look for? The top searched job categories for Collections Trainer jobs are:
Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Collections Specialist

Kaizen Stackup

Boston, MA • On-site

$20 - $27.25/hr

Full-time

Re-posted 2 days ago

Job description

Collections Specialist
About the Role
We are seeking a dedicated and experienced Full-time Collections Specialist to join our dynamic team. The ideal candidate will be responsible for managing and executing collection activities to ensure timely payment of outstanding accounts. This role requires a detail-oriented individual with excellent communication skills and a strong understanding of collections processes, billing procedures, and payment processing.
Key Responsibilities
  • Manage a portfolio of delinquent accounts and implement effective collection strategies to recover outstanding balances
  • Conduct thorough account reviews and analyze customer payment histories to identify potential risks and opportunities
  • Initiate and maintain regular contact with customers via phone, email, and written correspondence to resolve payment issues
  • Negotiate payment arrangements and settlement agreements with customers, ensuring compliance with company policies and legal regulations
  • Process payments accurately and efficiently, updating account information in real-time
  • Collaborate with internal departments, including Sales, Customer Service, and Legal, to address complex account issues and disputes
  • Maintain detailed records of all collection activities, including customer interactions, payment arrangements, and account status updates
  • Generate and analyze reports on collection performance, identifying trends and areas for improvement
  • Stay up-to-date with relevant laws, regulations, and industry best practices in collections and credit management
  • Assist in the development and implementation of new collection strategies and process improvements
  • Participate in training sessions and share knowledge with team members to enhance overall department performance
Qualifications
Required:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 3 years of experience in collections, accounts receivable, or a similar role within the legal or insurance industries
  • Proficiency in collections software, billing systems, and payment processing platforms
  • Strong understanding of collections laws, regulations, and industry best practices
  • Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders
  • Demonstrated ability to negotiate effectively and resolve conflicts
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting
  • Ability to work independently and as part of a team in a fast-paced environment
  • High level of attention to detail and accuracy in data entry and financial transactions
Preferred:
  • Professional certification such as Certified Commercial Collector (CCC) or Credit Business Associate (CBA)
  • Experience with enterprise resource planning (ERP) systems
  • Knowledge of legal billing and collection practices
Key Competencies
  • Customer Focus: Ability to maintain a professional and courteous demeanor while dealing with challenging customer situations
  • Communication: Excellent verbal and written communication skills, with the ability to adapt communication style to different audiences
  • Negotiation: Strong negotiation skills to reach mut

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