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Collections Trainer Jobs (NOW HIRING)

CFS

Legal Collections Specialist

Medina, OH · Hybrid

$55K - $65K/yr

First 90 days onsite for training and probation * After probation: Hybrid schedule -- 1 day remote Preferred Traits * Confident yet professional approach to collections conversations * Ability to ...

Alois Solutions

Collections Specialist

Newark, DE · Hybrid

$20/hr

**Job Title**: Collections Specialist **Location**: Newark, DE 19713 **Duration **: Full-Time ... NOTE: There are different schedules after training -Mon-Fri 8-5, 10-7, 12-9, the managers will ...

New

Alois Solutions

Collections Specialist

Newark, DE · On-site

$41K/yr

**Job Title **: Collections Specialist **Location **: Newark, DE 19713 **Duration **: Full-Time ... NOTE: There are different schedules after training -Mon-Fri 8-5, 10-7, 12-9, the managers will ...

New

CFS

Legal Collections Specialist

Fairlawn, OH · Hybrid

$55K - $65K/yr

First 90 days onsite for training and probation * After probation: Hybrid schedule -- 1 day remote Preferred Traits * Confident yet professional approach to collections conversations * Ability to ...

NC SECU

The VP will also be accountable for staff and team human resources actions, productivity, training ... Ensure that recovery collections operational teams have implemented call monitoring programs with ...

Bush Truck Leasing

Collections Representative

Mason, OH · On-site

$16 - $20.75/hr

Position Summary The Collections Specialist supports the Accounts Receivable team by contacting ... Training on company systems and collection procedures will be provided. Essential Duties and ...

Bush Specialty Vehicles

Collections Representative

Mason, OH · On-site

$16 - $20.75/hr

Position Summary The Collections Specialist supports the Accounts Receivable team by contacting ... Training on company systems and collection procedures will be provided. Essential Duties and ...

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Collections Trainer information

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$13

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$36

How much do collections trainer jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Trainer, and why are they important?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

What are some common challenges a Collections Trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What are Collections Trainers?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.
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Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 8% Temporary, and 15% Contract. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Collections Representative

Collections Representative

Synerfac Technical Staffing

Newark, DE • On-site

$16/hr

Full-time

Posted 27 days ago

Job description

Collections Representative
The client is a nationally licensed accounts receivable management firm and third-party collections agency specializing in debt recovery and customer engagement solutions across industries like financial services, healthcare, student loans. They operate high-volume call center environments focused on compliance, consumer interaction, and financial account resolution.
Responsibilities
Meet performance targets by handling a high volume of accounts and maintaining required activity levels
Contact debtors, negotiate payment arrangements, and follow through until resolution
Perform skip tracing to locate hard-to-reach individuals and recover accounts
Accurately document all account activity while adhering to FDCPA and company compliance standards
Must be available to attend and complete entire training program. 
Must be able to work at least 2 nights per week (until 9:00 pm).
Must have 1-2 years of call center experience
Must have strong communication and negotiation skills in a high-volume call center or collections environment
By applying for this job, you agree to receive calls, Al-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/
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About Synerfac Technical Staffing

Sourced by ZipRecruiter

Since 1987, Synerfac has served three groups, Our Clients, Our Candidates and Our Staff. We treat all three with equal importance because we recognize the synergy of success when one group succeeds, We all succeed. Synerfac is in the business of providing opportunities and adding value. We strive to create extraordinary experiences. For our clients we provide staffing services that enable them to focus on their core competencies which will add value to their businesses. For our employees we provide permanent and temporary assignments that complement their job skills and experience while providing professional and financial rewards. For our staff –we provide careers that are balanced, uplifting and carry the highest rewards by continually improving our business process. Our goal is to enhance the lives and enterprises of all those we touch to make them better off for having known us.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Cherry Hill, NJ, US

Social media

Twitter

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