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Collections Trainer Jobs (NOW HIRING)

Smith College

Collections Registrar

Northampton, MA · On-site

$52K - $71K/yr

Provide training to SCMA staff and other Smith College stakeholders in both the Qi CMS as well as ... Serve as SCMA liaison to the consortial Collections Management and Access Committee which sets ...

TNT Crane & Rigging, Inc.

Collections Lead

Houston, TX · On-site

$17.75 - $23.75/hr

... Assist in training branch collectors on collection procedures, system usage, and documentation ... collections reporting, including productivity and portfolio performance metrics • Maintain ...

TNT Crane & Rigging

Collections Lead

Houston, TX · On-site

$17.75 - $23.75/hr

... training branch collectors on collection procedures, system usage, and documentation standards Recommend improvements to collection workflows, escalation procedures, and reporting Prepare and ...

RTO National

Collections Specialist

Greenville, SC · Hybrid

$17.50 - $23.50/hr

We are currently recruiting for a Collections Specialist. We recruit employees who support our core ... Hands-On Training * Ergonomic Benefits * Paid Time Off & Paid Holidays * Employee Assistance ...

Credit Control LLC

Collections Specialist

Tampa, FL · On-site

$18 - $20/hr

Collections Specialist Best Places to Work in Collections!!!! For the fifth consecutive year, our ... Paid training 401k with company match Annual retention bonus payout Professional Development ...

Kaizen Stackup

Collections Specialist

Boston, MA · On-site

$20 - $27.25/hr

Collections Specialist About the Role We are seeking a dedicated and experienced Full-time ... Participate in training sessions and share knowledge with team members to enhance overall ...

S&ME, Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Collections SpecialistRequisition Number: 2026-2910-03Are you detail-oriented, enjoy working across ... We invest in your success with mentorship, training, and leadership opportunities.Exciting Projects:

Credit Control LLC

Collections Specialist

Tampa, FL

$18 - $20/hr

Collections Specialist Best Places to Work in Collections!!!! For the fifth consecutive year, our ... Paid training 401k with company match Annual retention bonus payout Professional Development ...

Collabera

Collections Representative

Kennesaw, GA

$15.75 - $20.25/hr

Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT) * Monday - Friday; 8:00 AM - 5:00 PM * The Collector works in the Collections and Recovery Operations ...

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Collections Trainer information

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How much do collections trainer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collections trainer?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

What are some common challenges a collections trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What is a collections trainer?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.
More about Collections Trainer jobs
What job categories do people searching Collections Trainer jobs look for? The top searched job categories for Collections Trainer jobs are:
Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Remote Bilingual Collections Specialist

BCA Financial Services INC

Orlando, FL • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description:$17/hour + Monthly Commission | Full-Time | Monday–FridayMake an impact—while working from home.

Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed.


What We Offer:

  • $17/hour + monthly commission opportunities
  • Consistent Monday–Friday schedule
  • Medical, dental, vision, GAP, and life insurance
  • 401(k) with company match
  • Paid time off and paid holidays
  • Company-provided equipment

What You’ll Do:

  • Talk with consumers to help them understand their accounts and find solutions
  • Offer payment options such as full balance payment and payment plans.
  • Handle a high volume of inbound and outbound calls
  • Accurately document interactions in our systems
  • Meet performance goals (with support and coaching along the way)
Requirements:

Qualifications:

  • 1+ year of experience in a call center, customer service, billing, or collections
  • Bilingual Required (Fluent in English and Spanish)
  • Strong communication and problem-solving skills
  • Ability to build trust and work through sensitive conversations
  • Basic knowledge of medical terminology (preferred)
  • A reliable, detail-oriented work style

Work-From-Home Requirements:

  • Must reside in: FL, MO, SC, or VA
  • Quiet, private workspace
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer
  • Wi-Fi and hotspots are not supported
  • Must meet tech requirements before training begins


BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

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