ZipRecruiter

Log In

1

Collections Trainer Jobs (NOW HIRING)

Gallagher

Collections Specialist

Scottsdale, AZ

$18.75 - $25.25/hr

Contribute to team efforts supporting onboarding, training, and process updates related to customer service and collections workflows. * Foster supportive team environment by sharing knowledge and ...

CFS

Legal Collections Specialist

Akron, OH · On-site

$60K - $70K/yr

Work on a collaborative team that puts an emphasis on training Key Responsibilities (Legal Collections Specialist): Billing & Collections Specialist * Process daily billing and electronic submissions ...

RTO National

Collections Specialist

Greenville, SC · Hybrid

$17.50 - $23.50/hr

We are currently recruiting for a Collections Specialist. We recruit employees who support our core ... Hands-On Training * Ergonomic Benefits * Paid Time Off & Paid Holidays * Employee Assistance ...

RTO National

Collections Specialist

Greenville, SC · On-site

$17.50 - $23.50/hr

We are currently recruiting for a Collections Specialist. We recruit employees who support our core ... Hands-On Training * Ergonomic Benefits * Paid Time Off & Paid Holidays * Employee Assistance ...

RTO National

Collections Specialist

Greenville, SC · On-site

$17.50 - $23.50/hr

We are currently recruiting for a Collections Specialist. We recruit employees who support our core ... Hands-On Training * Ergonomic Benefits * Paid Time Off & Paid Holidays * Employee Assistance ...

Collabera

Collections Representative

Kennesaw, GA · On-site

$15.75 - $20.25/hr

Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT) * Monday - Friday; 8:00 AM - 5:00 PM * The Collector works in the Collections and Recovery Operations ...

CFS

Legal Collections Specialist

Akron, OH

$60K - $70K/yr

Work on a collaborative team that puts an emphasis on training Key Responsibilities (Legal Collections Specialist): Billing & Collections Specialist * Process daily billing and electronic submissions ...

Credit Control LLC

Collections Specialist

Tampa, FL · On-site

$18 - $20/hr

Collections Specialist Best Places to Work in Collections!!!! For the fifth consecutive year, our ... Paid training 401k with company match Annual retention bonus payout Professional Development ...

Cawley & Bergmann, LLC

Collections Specialist

Newark, NJ · On-site

$18 - $20/hr

Collections Specialist Cawley & Bergmann, LLC. - Newark, New Jersey $18.00 - $20.00 per hour ... Paid training * Fast-growing company with advancement opportunities * Positive and team-focused ...

Credit Control LLC

Collections Specialist

Tampa, FL · On-site

$18 - $20/hr

Collections Specialist Best Places to Work in Collections!!!! For the fifth consecutive year, our ... Paid training 401k with company match Annual retention bonus payout Professional Development ...

Ascent Aviation Services

Collections Specialist

Marana, AZ · On-site

$16.25 - $22/hr

After training the role will be primarily remote. DUTIES/RESPONSIBILITIES:   Collections & Cash Flow Management * Own AR aging with focus on 30/60/90+ day balances * Execute proactive collection ...

next page

Showing results 1-20

All JobsCollections Trainer Jobs

Collections Trainer information

See salary details

$13

$24

$36

How much do collections trainer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Trainer, and why are they important?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

What are some common challenges a Collections Trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What are Collections Trainers?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.
More about Collections Trainer jobs
What cities are hiring for Collections Trainer jobs? Cities with the most Collections Trainer job openings:
What job categories do people searching Collections Trainer jobs look for? The top searched job categories for Collections Trainer jobs are:
Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Collections Representative

Collections Representative

BRIDGEWAY CREDIT UNION

Albany, GA • On-site

$16 - $19/hr

Other

Posted 6 days ago

New

Job description

Now Hiring: Collections Representative

Make an Impact. Build Relationships. Support Our Members.

Are you someone who thrives on helping people navigate tough financial moments while balancing accuracy, compliance, and results? Do you believe accountability and empathy can go handinhand? If so, we'd love to meet you.

We are seeking a Collections Representative who brings professionalism, persistence, and compassion to every member interaction. In this vital role, you'll help protect the credit union's financial health while supporting members with respect and fairness.

Why This Role Matters

The Collections Representative plays a critical role in maintaining the quality of our loan portfolio and upholding our commitment to members. This position requires attention to detail, strong communication skills, and the ability to follow policies and regulations consistently. Your work directly impacts our members' financial wellbeing and the overall strength of the organization.

Essential Duties & Responsibilities

(This role's core responsibilities are fundamental to success and must be performed with accuracy and consistency.)

  • Proactively contact members regarding delinquent loans, using established collection strategies and timelines
  • Clearly explain account status, payment options, and potential consequences in a professional and respectful manner
  • Negotiate and process payment arrangements in accordance with policy and regulatory requirements
  • Accurately document all member contacts, actions taken, and outcomes in the system of record
  • Monitor delinquent accounts and take appropriate next steps, including followups and escalation when necessary
  • Ensure strict compliance with federal, state, and organizational regulations related to collections
  • Work closely with internal departments to resolve account issues and maintain data accuracy
  • Maintain confidentiality of member and organizational information at all times
  • Meet established performance standards while balancing service quality and compliance

What We're Looking For

  • Strong communication and negotiation skills
  • Ability to handle difficult conversations with professionalism and empathy
  • High attention to detail and consistent followthrough
  • Ability to work independently while adhering to structured procedures
  • Experience in collections, financial services, or a related field is strongly preferred
  • Working knowledge of lending and collections regulations is a plus

What You Can Expect from Us

  • A supportive, teamoriented environment
  • Clear expectations and structured processes
  • An opportunity to make a meaningful difference in members' financial lives
  • Training and guidance to help you succeed in this important role

Ready to Apply?

If you're motivated by purpose, driven by accountability, and committed to doing the right thing, even when it's challenging, we encourage you to apply. Join a team where your work truly matters every day

Apply