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Collections Trainer Jobs (NOW HIRING)

Addison Group

Collections Specialist

Anoka, MN · On-site

$25 - $35/hr

Collections Specialist (B2B) Location: Coon Rapids, MN (only local candidates in MN will be ... Hybrid schedule after training) Compensation: $25.00 - $35.00 / Per Hour dependent on applicable ...

Collabera

Collections

Greensboro, NC · On-site

$19/hr

Collections Duration: 1 year (Strong possibility of extension) Max Pay: $19/hr on W2 Available ... Classroom training for 3 weeks. OJT will be regular shift hours The Home Retention Specialist ...

S&ME, Inc.

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Collections Specialist Requisition Number: 2026-2910-03 Are you detail-oriented, enjoy working ... We invest in your success with mentorship, training, and leadership opportunities. * Exciting ...

S&ME

Collections Specialist

Raleigh, NC · Hybrid

$18 - $24.25/hr

Collections Specialist Requisition Number: 2026-2910-03 Are you detail-oriented, enjoy working ... We invest in your success with mentorship, training, and leadership opportunities. * Exciting ...

Smith College

Collections Registrar

Northampton, MA · On-site

$52K - $71K/yr

Provide training to SCMA staff and other Smith College stakeholders in both the Qi CMS as well as ... Serve as SCMA liaison to the consortial Collections Management and Access Committee which sets ...

ABM Industries, Inc.

Collections Specialist

Sugar Land, TX · On-site

$16.50 - $22.50/hr

The Collections Specialist is responsible for managing a portfolio of customer accounts to drive ... With ABM, you'll have access to a world-class training program and ample opportunities to use the ...

ALOIS Solutions

Collections Specialist

Newark, DE · On-site

$18.25 - $24.50/hr

Collections Specialist Location: Newark, DE 19713 Duration: Full-Time Employment, Direct Hire Note ... There are different schedules after training -Mon-Fri: 8-5, 10-7, 12-9, the managers will assign ...

New

Sallie Mae

Director, Collections Strategy

Newark, DE · On-site

Assists with training and recruitment of new staff. Lead and Mentor a High-Performing Collections Team * Build and lead a team of collections professionals, ensuring they are motivated, skilled, and ...

Sallie_mae

Director, Collections Strategy

Sterling, VA · On-site

Assists with training and recruitment of new staff. Lead and Mentor a High-Performing Collections Team * Build and lead a team of collections professionals, ensuring they are motivated, skilled, and ...

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All JobsFinance and Insurance JobsCollection JobsCollections Specialist JobsCollections Trainer Jobs

Collections Trainer information

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$13

$24

$36

How much do collections trainer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collections trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a collections trainer?

Collections Trainers are professionals responsible for instructing and guiding new and existing collections staff on best practices, policies, and compliance requirements related to debt collection. They develop training materials, deliver courses, and ensure that team members are knowledgeable about industry regulations and effective communication strategies. Their role is crucial in maintaining high performance, customer service standards, and legal compliance within collections departments.

What are the key skills and qualifications needed to thrive as a collections trainer?

To thrive as a Collections Trainer, you need expertise in collections processes, training facilitation, and a background in finance or customer service, often supported by a bachelor’s degree. Familiarity with collections management software, learning management systems (LMS), and certification in training or instructional design is typically required. Excellent communication, patience, and the ability to motivate and mentor others are standout soft skills for this role. These competencies ensure effective knowledge transfer, regulatory compliance, and improved performance within collections teams.

What are some common challenges a collections trainer might face when onboarding new agents, and how can they be addressed?

Collections Trainers often encounter challenges such as varying levels of prior experience among trainees, resistance to adopting new techniques, and ensuring compliance with regulations. To address these, trainers typically use a mix of hands-on role-playing, regular assessments, and tailored feedback sessions. Creating an open, supportive environment where new agents feel comfortable asking questions also helps build confidence and ensures a smoother transition into the collections role.

What is the difference between Collections Trainer vs Collections Specialist?

AspectCollections TrainerCollections Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer certifications in collections or financeHigh school diploma or equivalent; relevant certifications may include debt collection or financial certifications
Work EnvironmentTraining rooms, call centers, or office settings focused on employee developmentCall centers, offices, or remote work environments focused on debt recovery
Employer & Industry UsageUsed by financial institutions, collection agencies, and corporate finance departments to train staffUsed by collection agencies, banks, and credit companies to recover debts

While both roles are involved in debt collection, a Collections Trainer focuses on educating and training staff on collection procedures, compliance, and soft skills. In contrast, a Collections Specialist actively contacts debtors to recover owed funds. The roles complement each other within the debt recovery process but differ in responsibilities and focus areas.

More about Collections Trainer jobs

What job categories do people searching Collections Trainer jobs look for?

The top searched job categories for Collections Trainer jobs are:

Collections Trainer jobs near you
Infographic showing various Collections Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Collections Specialist

Addison Group

Anoka, MN • On-site

$25 - $35/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Position Title: Collections Specialist (B2B)

Location: Coon Rapids, MN (only local candidates in MN will be considered. Weekly onsite presence required. Hybrid schedule after training)

Compensation: $25.00 - $35.00 / Per Hour dependent on applicable experience

Work Schedule: Monday–Friday

Benefits: This position is eligible for Medical, Dental, Vision, and 401(k)

We're partnering with a growing Twin Cities organization that is looking to add a Collections Specialist to their accounting team. This is a great opportunity for someone who enjoys building customer relationships while managing a high-volume B2B collections portfolio.

In this role, you'll work directly with customers and internal teams to resolve outstanding balances, research payment discrepancies, and help improve cash flow while delivering excellent customer service.

What You'll Be Doing

  • Manage a portfolio of B2B customer accounts and perform collections through phone and email outreach.
  • Follow up on past-due invoices while building positive customer relationships.
  • Research and resolve payment discrepancies, short pays, deductions, and billing issues.
  • Reconcile customer accounts and maintain accurate collection notes and aging information.
  • Partner with Sales, Customer Service, and Accounting to resolve account issues and accelerate collections.
  • Monitor aging reports and prioritize collection efforts based on account status.
  • Support cash application research and other accounts receivable activities as needed.

What We're Looking For

  • 2+ years of B2B collections or accounts receivable experience.
  • Strong communication and negotiation skills with a customer-service mindset.
  • Experience managing aging reports and resolving payment discrepancies.
  • Comfortable working in Excel and ERP/accounting systems.
  • Highly organized with excellent follow-through and attention to detail.

Why choose Addison Finance & Accounting? 

  • Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics 
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K 
  • Permanent Employment: Many of Addison’s Finance & Accounting job openings lead to potential permanent employment 
  • Connections: You connect directly with hiring managers from renowned organizations 
  • Options: You are presented multiple employment options near your home 
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation 

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. 

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