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Elevate Customer Success as our Manager of Enablement Programs and Content!
Are you a strategic leader ready to bridge the gap between complex product capabilities and world-class customer experiences? Trimble is looking for an execution-oriented Manager to build the "Internal Knowledge Engine" and "External Content Suite" that empowers our global teams and customers to thrive. You will have a direct, measurable impact on our bottom line by driving operational efficiency and supporting retention and growth through innovative training and high-impact collateral.
About Us:
Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
AECO:
The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.
What Makes This Role Great:
In this role, you will act as the architect of our internal and external knowledge ecosystem, directly influencing the productivity of our global Customer Success and Support teams. You will have the unique opportunity to shape how technical specs are translated into customer-ready success stories, partnering across Product, Marketing, and AI teams to redefine the customer journey for the AECO industry.
Key Exciting Responsibilities
• Design and facilitate high-impact onboarding programs to decrease "time-to-productivity" for new support agents and success managers.
• Spearhead the content strategy by building a library of high-impact customer-facing decks, case studies, and "customer-ready" help articles.
• Own the internal knowledge management framework, ensuring product updates and competitive intelligence are documented and accessible.
• Conduct evaluation strategies and leverage analytics to monitor the effectiveness of knowledge assets and ROI of enablement efforts.
• Partner with the AI Program Manager to ensure successful AI output and self-service effectiveness through metrics collection and reporting.
Essential Skills & Experience
• 3-5 years of experience in Sales Enablement, Product Marketing, or SaaS management with a proven track record of managing people.
• Exceptional writing and communication skills with the ability to simplify complex technical concepts into persuasive content.
• Strong analytical mindset with the ability to track metrics like ramp time and asset usage to prove ROI.
• Proficiency with design and management tools such as Canva, Google Slides, Figma, or LMS/CMS platforms like Docebo and Seismic.
Bonus Points For:
• Experience managing internal and external content across multiple languages and diverse cultural contexts.
• Advanced expertise in Knowledge Base Management, including help centers, wikis, and technical databases.
• Prior experience in the AECO or construction technology industry.
Logistics
Location Westminster, CO; Portland, OR; or Atlanta, GA (Hybrid/Office)
Travel Requirement: 10%
Why You'll Love Working With Us
At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
Collaborate with like-minded people: Our strong internal culture is a "hidden gem". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers".
Enablement Manager, Sales Enablement, Product Marketing, Knowledge Management, SaaS, Customer Success Training, Content Strategy, Docebo, AECO, Technical Writing, Program Management, Instructional Design
Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
Candidate Privacy Notices by Country
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.