Benefits:
- Spiffs, Rewards, & Employee Contests
- Competitive Compensation
- Paid Vacation
- 401(k)
- Bonus based on performance
- Health insurance
- Training & development
- Dental insurance
- Opportunity for advancement
- Vision insurance
The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.
About the Role
We are seeking a highly organized and proactive
Dispatch, Outreach, and Office Coordinator to join our team. This position is the central hub of daily operations-balancing technician scheduling, customer communication, lead tracking, and administrative support. The right candidate will thrive in a fast-paced environment, take initiative, and ensure that both our operations teams and customers experience seamless, professional support.
Key Responsibilities
Scheduling & Dispatching
- Receive and prioritize incoming service requests from customers.
- Schedule and dispatch HVAC technicians for service calls, installations, and maintenance jobs.
- Adjust routes and schedules in real time to maximize efficiency and handle emergencies, delays, or cancellations.
- Conduct daily follow-ups on outstanding leads and open service tickets.
Customer Service & Communication
- Act as the main point of contact for customers, technicians, and management.
- Answer inbound calls and emails related to service requests, scheduling, and pricing.
- Provide courteous, accurate, and timely responses to customer inquiries, including warranties and follow-ups.
- Document and address customer concerns, ensuring prompt resolution and satisfaction.
- Maintain customer records, service histories, and warranties in company software (Sera).
Monitoring & Support
- Track technician progress throughout the day and provide operational support as issues arise.
- Monitor job completion and confirm customer satisfaction (including "Happy Calls" post-service).
- Report recurring service issues and inefficiencies to management.
- Ensure technicians have proper tools, materials, and information before jobs.
Lead Tracking & Outreach
- Monitor and track new leads from platforms such as Angi, Yelp, Bullseye Pro, Google Local Services, and others.
- Provide reporting on lead sources, conversion rates, and outreach effectiveness.
- Support marketing efforts by coordinating follow-ups on incoming leads.
Office Coordination & Administrative Support
- Intake and process customer calls, creating/updating job records in Sera.
- Manage workflow between service and install teams, ensuring jobs move smoothly from sales through completion.
- Handle permits, inspections, warranties, and parts orders.
- Maintain compliance with company policies, warranties, and safety requirements.
- Prepare detailed reports for management, including service performance, audits, and quality assurance.
Qualifications
- 2+ years of experience in dispatching, scheduling, office coordination, or related administrative roles (HVAC/Service industry experience preferred).
- Strong multitasking and organizational skills with the ability to adjust priorities quickly.
- Excellent communication skills-both written and verbal.
- Proficiency with scheduling/dispatch software (experience with Sera a plus).
- Problem-solving mindset with the ability to remain calm under pressure.
- Comfortable with customer-facing interactions and conflict resolution.
Why Join Us?
- Be part of a growing and respected HVAC/Electrical/Solar company.
- Work in a dynamic role where no two days are the same.
- Competitive pay and benefits package.
- Opportunity to directly impact customer experience and operational efficiency.
THIS IS NOT A REMOTE POSITION
How to Apply: Submit your resume and cover letter to https://sites.google.com/controllingsystemsco.com/csi-application/home
Compensation: $20.00 - $25.00 per hour
There are many exciting options for a career in HVACR waiting to be explored
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!