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Dispatch Director Jobs (NOW HIRING)

MV Transportation

Dispatch Manager

El Monte, CA · On-site

The Dispatch Manager is primarily responsible for, but not limited to: Job Responsibilities ... Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports ...

MV Transportation

Dispatch Supervisor

Jackson, MS

Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees. * Interviews applicants; Handles employee grievances and complaints.

MV Transportation

Dispatch Manager

El Monte, CA

The Dispatch Manager is primarily responsible for, but not limited to: Job Responsibilities ... Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports ...

Robert Half

Dispatch Coordinator

Madison, WI · On-site

$25 - $30/hr

Responsibilities: • Direct the daily service schedule by assigning work based on technician availability, travel efficiency, required expertise, and priority level. • Oversee the live dispatch ...

MV Transportation

Dispatch Manager

El Monte, CA · On-site

The Dispatch Manager is primarily responsible for, but not limited to: Job Responsibilities ... Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports ...

Ritchie Bros.

Dispatcher

Shady Spring, WV · On-site

Employees will also receive 15 days of PTO each year. * 2+ years customer service experience, 1+ years direct dispatch * Direct activities related to towing operations and on-time performance goals.

Bish's RV

Dispatch Coordinator

Great Falls, MT · On-site

The Dispatch Coordinator is responsible for owning the day-to-day dispatching, scheduling, and ... Clear and direct communication style * Strong problem-solving skills with a process-driven mindset

First Call Ambulance

Dispatch Supervisor

Lakewood, TN · On-site

The Dispatch Supervisor is responsible for fulfilling the operational needs of the Director of Administration and employees. They are to set an example for employees and to support employees in ...

Priority OnDemand

Dispatch Supervisor

Lakewood, TN · On-site

The Dispatch Supervisor is responsible for fulfilling the operational needs of the Director of Administration and employees. They are to set an example for employees and to support employees in ...

Cloud Contents

Dispatch/Scheduler

Anoka, MN · On-site

Salary: $18-$20 Cloud Contents is a leading disaster restoration company seeking another Dispatcher ... Answer and re-directing incoming calls * Take new loss information * Prioritize new losses

Climate Pros

Dispatch Coordinator

Mililani, HI · On-site

$20 - $26/hr

Self-sufficient and able to work with little direct supervision * High School Diploma/ GED * 3-5 years of dispatch experience * Computer knowledge must include MS Office- Word, Excel and Outlook * Be ...

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Dispatch Director information

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$30K

$62.9K

$103.5K

How much do dispatch director jobs pay per year?

As of Jul 21, 2026, the average yearly pay for dispatch director in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

How does a Dispatch Director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

What are the key skills and qualifications needed to thrive as a Dispatch Director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

What does a Dispatch Director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.
More about Dispatch Director jobs
What cities are hiring for Dispatch Director jobs? Cities with the most Dispatch Director job openings:
What are the most commonly searched types of Dispatch jobs? The most popular types of Dispatch jobs are:
What states have the most Dispatch Director jobs? States with the most job openings for Dispatch Director jobs include:
What job categories do people searching Dispatch Director jobs look for? The top searched job categories for Dispatch Director jobs are:
Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.
Dispatch Manager

Dispatch Manager

MV Transportation

El Monte, CA • On-site

Full-time

Posted 19 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

61st of 77 rated public transport

Job description

Overview
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.
Responsibilities
MV Transportation is seeking a Dispatch Managerwho will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, and minimize service disruptions as a result of vehicle or operator availability or emergency situations. The Dispatch Manager is primarily responsible for, but not limited to:
Job Responsibilities:
  • Ensure that on-street service is provided per scope-of-work requirements, including but not limited to, vehicle assignments, Driver assignments, assignment modifications, adjustments due to traffic, collision, incidents, weather, cancellations, no shows, vehicle breakdowns, etc.
  • Attend and participate in bimonthly Agency Dispatch Supervisor Meetings.
  • The company vision, values, and culture are understood, communicated, and positively promoted.
  • Set a positive example for dispatch agents by providing consistent support and positive leadership.
  • Responsible for positive employee morale and quality customer service.
  • Proactively assess staffing needs as determined by service hours and peak call periods.
  • Define and publish staff schedules based on service demand and in accordance with collective agreements.
  • Recruit, interview, and select employees in compliance with MVT hiring practices and minimum standards of qualification.
  • Recommend personnel for promotion, demotion, or reclassification.
  • Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.
  • Impose discipline according to company policy, including suspension or termination of employment.
  • Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Ensure dispatch protocols follow both client and company policies and procedures.
  • Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.
  • Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.
  • Assigns work duties to qualified employees to ensure adequate coverage of all shifts.
  • Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
  • Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required.
  • Provides dispatch coverage during peak service times and during employee shortages
  • Ensure dispatchers assign will-call and same-day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times, and to maintain system productivity.
  • Ensure dispatchers document accurately and appropriately daily events related to service.
  • Manage vehicle pull-outs according to schedule and/or customer expectations.
  • Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
  • Define and publish driver schedules based on service demand and in accordance with collective agreements.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.

Qualifications
Talent Requirements:
  • High School, or GED equivalent, minimum
  • Must have a minimum of three (3) years of experience in ADA paratransit dispatching and have advanced working knowledge of the RSDS functions used in dispatching operations.
  • Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion.
  • Substantial experience in the operation phases of a transit organization.
  • Excellent customer service skills.
  • Must have strong skills to resolve situational challenges.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have good time management skills and ability to manage multiple tasks concurrently.
  • Requires flexible hours, including long days and weekends.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Knowledge of service area and system parameters.
  • Proficient in Microsoft Office software.
  • Demonstrated ability to manage with a "Safety First" attitude.
  • Paratransit experience preferred.

Knowledge, Skills, and Abilities:
  • Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
  • Strong organizational skills, filing and file maintenance.
  • Ability to read, write and speak English.
  • Ability to communicate effectively at all levels.
  • Able to use multi-line phone system.
  • Ability to handle multiple tasks accurately and effectively.
  • Ability to work independently and objectively.
  • Strong organizational and analytical skills.
  • Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
  • Provide excellent customer service and present a professional demeanor and appearance.
  • Maintain attendance within policy.

Starting salary range: $68,000 - $80,000
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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