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Dispatch Director Jobs in Ohio (NOW HIRING)

Ritchie Bros.

Dispatcher

West Chester, OH

... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...

QQR

Dispatch Operations Manager

Cincinnati, OH · On-site

$65K - $100K/yr

Key Responsibilities Operations Management Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals Ensure efficient load planning, route ...

QQR

Dispatch Operations Manager

Cincinnati, OH · On-site

$65K - $100K/yr

Key Responsibilities Operations Management Direct daily dispatch activities across the company fleet and lead a team of experienced dispatch professionals Ensure efficient load planning, route ...

IICRC

Dispatch & Scheduling Coordinator

Medina, OH · On-site

$19 - $22/hr

Dispatcher & Scheduling Coordinator SERVPRO ® Team Fosdick is the leading fire, water, and ... Answer, screen, and direct incoming calls in a professional and friendly manner * Accurately ...

SERVPRO

Dispatch & Scheduling Coordinator

Medina, OH · On-site

$18 - $19/hr

Dispatcher & Scheduling Coordinator SERVPRO ® Team Fosdick is the leading fire, water, and ... Answer, screen, and direct incoming calls in a professional and friendly manner * Accurately ...

Hyway Transportation

Dispatch Manager

Findlay, OH · On-site

... direct Drivers on options * Respond and troubleshoot pick-up and delivery challenges when they ... Dispatch teams to provide solutions for customers' needs and * Resolve issues, and enter and ...

OneCompass Holdings

Dispatch Manager

Findlay, OH · On-site

... direct Drivers on options * Respond and troubleshoot pick-up and delivery challenges when they ... Dispatch teams to provide solutions for customers' needs and * Resolve issues, and enter and ...

Mercy Health

Dispatcher - LACP Lima Dispatch

Lima, OH · On-site

Working under the direction of the Director of Flight Operations, or delegate, the Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio ...

QQR

Dispatch Night Operations Associate

Cincinnati, OH · On-site

$45K - $65K/yr

Requirements Key Responsibilities Operations Management Direct daily dispatch activities across the company fleet Ensure efficient load planning, route optimization, and equipment utilization Monitor ...

QQR

Dispatch Night Operations Associate

Cincinnati, OH · On-site

$45K - $65K/yr

Requirements Key Responsibilities Operations Management Direct daily dispatch activities across the company fleet Ensure efficient load planning, route optimization, and equipment utilization Monitor ...

Integrated Talent Strategies

Dispatcher

Walbridge, OH · On-site

$24 - $26/hr

Review and update open service calls. * Assist with tasks as directed by the Dispatch Supervisor. Requirements * Strong organizational skills * Active listening * Effective communication

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Dispatch Director information

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

Is dispatch a stressful job?

Dispatch directors and dispatchers often work in fast-paced environments that require quick decision-making and multitasking, which can lead to stress. The job involves managing schedules, coordinating with drivers or teams, and handling emergencies, making stress levels vary based on workload and industry demands.

Is it hard to get hired as a dispatch director?

Getting hired as a dispatch director can be competitive, as it requires relevant experience in logistics, transportation, or emergency services, along with strong organizational and communication skills. Employers often seek candidates with leadership abilities and familiarity with dispatch software or systems, and some positions may require certifications or a background check.

What are the most commonly searched types of Dispatch jobs in Ohio?

The most popular types of Dispatch jobs in Ohio are:

What are popular job titles related to Dispatch Director jobs in Ohio?

For Dispatch Director jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Dispatch Director jobs in Ohio look for?

The top searched job categories for Dispatch Director jobs in Ohio are:

What cities in Ohio are hiring for Dispatch Director jobs?

Cities in Ohio with the most Dispatch Director job openings:

Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Dispatch Director / EMS Communications

Cincinnati, OH • On-site

Communicarehealth
Health Care and Social Assistance • 10K+ employees

6.1

Company rating: 6.1 out of 10

Based on 158 frontline employees who took The Breakroom Quiz

729th of 895 rated healthcare providers

People enjoy working here

Respectful managers

Learn more about Communicarehealthexternal

Full-time

Re-posted 22 days ago

Job description

Job Address:

10123 Alliance Road Suite 320 Blue Ash, OH 45242


Job Summary:

The EMS Dispatch Director is responsible for overseeing the daily operations of the emergency medical dispatch center. This role involves managing dispatch staff, ensuring efficient and effective dispatching of EMS resources, and maintaining compliance with all relevant regulations and protocols. The EMS Dispatch Director will also be responsible for developing and implementing policies, procedures, and training programs to enhance the performance and reliability of the dispatch center.

Key Responsibilities:

1. Leadership and Management:

  • Supervise, mentor, and evaluate dispatch staff, including dispatchers and Supervisor personnel.
  • Ensure adequate staffing levels are maintained to provide 24/7 dispatch coverage.
  • Foster a positive and productive work environment.

2. Operational Oversight:

  • Manage the daily operations of the EMS dispatch center, ensuring timely and efficient dispatch of EMS resources.
  • Monitor and evaluate the performance of the dispatch center, implementing improvements as needed.
  • Ensure adherence to dispatch protocols and procedures.

3. Policy Development and Implementation:

  • Develop, implement, and maintain dispatch policies and procedures.
  • Ensure policies are updated regularly to reflect best practices and regulatory requirements.

4. Training and Development:

  • Develop and conduct training programs for dispatch staff, including initial training and ongoing professional development.
  • Ensure all dispatchers are certified and maintain required certifications.

5. Technology and Systems Management:

  • Oversee the maintenance and operation of dispatch software and communication systems.
  • Collaborate with IT and other departments to address technical issues and implement system upgrades.

6. Quality Assurance:

  • Conduct regular audits and quality assurance reviews to ensure compliance with dispatch protocols.
  • Address and resolve any performance issues or complaints related to dispatch services.

7. Collaboration and Coordination:

  • Work closely with EMS field operations, law enforcement, fire departments, and other agencies to ensure effective coordination and communication.
  • Serve as a liaison between the dispatch center and other departments and external partners.

8. Reporting and Documentation:

  • Maintain comprehensive records of dispatch activities, incidents, and performance metrics.
  • Prepare and present reports to senior management and regulatory agencies as required.

9. Emergency Response:

  • Participate in emergency response planning and coordination.
  • Ensure the dispatch center is prepared to handle large-scale emergencies and disasters.

Qualifications:
Education: Bachelor's degree in emergency management, public safety, healthcare administration, or a related field or equivalent experience.
Experience: Minimum of 5 years of experience in emergency medical dispatch or a related field, with at least 3 years in a supervisory or management role.
Certifications: Emergency Medical Dispatcher (EMD) certification (Preferred).
Skills:

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in dispatch software and communication systems.
  • Ability to handle high-stress situations and make quick, effective decisions.
  • Strong organizational and problem-solving abilities.

What Communicare Health Services employees say

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