ZipRecruiter

Log In

1

911 Center Manager Jobs in Ohio (NOW HIRING)

European Wax Center

Assistant Center Manager

Sandusky, OH · On-site

$16/hr

Grow into more. 911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · Competitive Pay ... As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... They are responsible for managing alarm events, verifying security information, notifying and ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... They are responsible for managing alarm events, verifying security information, notifying and ...

Securitas Technology

911 Dispatcher

Uniontown, OH

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... They are responsible for managing alarm events, verifying security information, notifying and ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... They are responsible for managing alarm events, verifying security information, notifying and ...

European Wax Center

Guest Experience Manager

Sandusky, OH · On-site

$16 - $23/hr

... 911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · Competitive Pay + Bonuses THE OPPORTUNITY You're ready for more than a title. You're ready to lead.As an Assistant Center Manager at ...

Securitas Technology

Call Center Agent

Uniontown, OH · On-site

$12.25 - $16/hr

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

Call Center Agent

Uniontown, OH · On-site

$12.25 - $16/hr

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

Call Center Agent

Uniontown, OH · On-site

$12.25 - $16/hr

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

next page

Showing results 1-20

All Jobs911 Center Jobs911 Center Manager Jobs911 Center Manager Jobs in Ohio

911 Center Manager information

See Ohio salary details

$29K

$55.7K

$94.1K

How much do 911 center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for 911 center manager in Ohio is $55,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $63,200.00 per year, depending on experience, location, and employer.

What does a 911 center manager do?

A 911 Center Manager oversees the daily operations of an emergency communications center, ensuring efficient and effective response to emergency calls. They supervise staff, manage schedules, implement policies and procedures, and coordinate with local law enforcement, fire, and medical agencies. Additionally, they are responsible for training personnel, maintaining communication systems, and ensuring compliance with regulations. Their leadership is critical in maintaining the reliability and performance of emergency response services.

What are the key skills and qualifications needed to thrive as a 911 center manager, and why are they important?

To thrive as a 911 Center Manager, you need strong leadership, crisis management abilities, and a background in emergency communications, often supported by certifications like APCO or NENA and supervisory experience. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication technology, and emergency protocols is essential. Exceptional decision-making, communication, and conflict resolution skills set top managers apart in high-pressure environments. These competencies ensure effective emergency response operations, team performance, and public safety under demanding conditions.

What are some common challenges faced by a 911 center manager, and how can they be addressed?

A 911 Center Manager often faces challenges such as maintaining staff morale during high-stress situations, ensuring adequate staffing coverage for 24/7 operations, and managing rapidly evolving technology systems. To address these, effective managers focus on providing ongoing training, encouraging open communication, and implementing wellness programs to support staff well-being. Staying current with industry standards and fostering a collaborative team environment also help ensure the center runs smoothly and efficiently.

What is the difference between 911 Center Manager vs 911 Dispatcher?

Aspect911 Center Manager911 Dispatcher
Primary RoleOversees operations, manages staff, ensures protocol complianceResponds to emergency calls, provides assistance, dispatches responders
Required CertificationsEmergency dispatch certification, management trainingEmergency dispatch certification, CPR/First Aid
Work EnvironmentOffice setting within a public safety communications centerEmergency call-taking environment, often shift-based
Typical EmployerPublic safety agencies, emergency communication centersPublic safety agencies, police/fire/EMS dispatch centers

The main difference is that a 911 Center Manager oversees the entire dispatch operation, focusing on management and coordination, while a 911 Dispatcher handles emergency calls directly, providing immediate assistance and dispatching responders. Both roles require specialized certifications and work within the same environment, but their responsibilities differ significantly.

What are popular job titles related to 911 Center Manager jobs in Ohio?

For 911 Center Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching 911 Center Manager jobs in Ohio look for?

The top searched job categories for 911 Center Manager jobs in Ohio are:

911 Center Manager jobs near you
Infographic showing various 911 Center Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,667 per year, or $26.8 per hour.

Assistant Center Manager

European Wax Center

Sandusky, OH • On-site

$16/hr

Full-time

PTO

Re-posted 20 days ago

Key responsibilities

  • Coach and lead team members on the floor to ensure excellent guest interactions and service standards.

  • Own and execute opening and closing procedures, maintain cleanliness and sanitation standards, and support daily administrative tasks.

  • Drive sales by educating guests on products and services, motivate the team to meet KPIs, and support local marketing efforts.

Job description

BALLAST WAX · EUROPEAN WAX CENTER

Guest Experience Manager

Lead from the floor. Grow into more.

911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · Competitive Pay + Bonuses

THE OPPORTUNITY

You're ready for more than a title. You're ready to lead.

As an Assistant Center Manager at European Wax Center, you're the heartbeat of the floor. You coach the team, own the guest experience, drive sales, and step in as the leader-on-duty when it counts. This is a role for someone who already leads - formally or not - and is ready to do it with real responsibility and a clear path to more.

We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We're building from within and we want ACMs who are excited about the beauty and wellness industry, passionate about guest care, and hungry to grow into Center Managers and beyond.

WHAT YOU'LL DO

Guest Experience

  • Set the tone for every guest interaction - warm, professional, and consistent
  • Proactively address concerns and resolve issues before they escalate
  • Ensure every guest leaves feeling confident they'll come back

Sales & Goal Achievement

  • Lead by example in educating guests on Wax Passes, products, and services
  • Motivate and coach the team to hit individual and center KPIs
  • Stay sharp on promotions, product launches, and brand updates
  • Support local marketing and community engagement efforts

Team Leadership & Culture

  • Coach Guest Service Associates and Wax Specialists on the floor daily
  • Help onboard new team members and create a welcoming environment
  • Hold the standard - service, professionalism, accountability - in the CM's absence
  • Act as point of contact and decision-maker when leading the shift solo

Center Operations

  • Own opening and closing procedures with precision
  • Ensure cleanliness, sanitation, and presentation standards are never compromised
  • Support accurate POS transactions and guest profile management
  • Assist with daily admin tasks, inventory, and reporting

WHO YOU ARE

You don't wait to be asked. You lead because it's just who you are.

  • You've worked in a guest-facing role for 2+ years - beauty, spa, retail, hospitality, or similar - and you're genuinely good at it.
  • You've led, even if it wasn't your official title. You've trained a new hire, run a shift solo, handled an escalation, or stepped up when it mattered.
  • You're comfortable recommending products and services. You don't hard-sell - you educate. Guests trust you and it shows in the numbers.
  • You know how to coach someone who's struggling without making it feel like a punishment. You lead with empathy and hold the bar.
  • You genuinely love the beauty and wellness industry. You have a personal skincare or waxing routine, follow the space, and want to build a career in it.
  • You're available when guests are - evenings, weekends (one shift, not both), flexible weekday hours. Reliable transportation required.

WHAT WE OFFER

Compensation & Bonuses

  • $16.00/hr base
  • Monthly performance bonuses tied to team and center goals
  • Goals are realistic - our teams hit them
  • Commission on personal sales - rewarded for leading from the front

Growth & Career Path

  • Structured path from ACM to Center Manager and beyond
  • 30-60-90 day onboarding with mentorship from your Center Manager
  • Ongoing training, coaching, and development support

Work-Life Balance

  • Paid Time Off
  • Consistent shift structure - one weekend shift, not both

OUR HIRING PROCESS

Three steps. No runaround.

  • Step 1 - Video Interview: A real conversation about your experience, style, and what you're looking for.
  • Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.
  • Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.

OUR VALUES

CONFIDENCE: We model it. | EMPOWERMENT: We create it. | BALANCE: We protect it.

ABOUT BALLAST WAX

We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business.

This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Learn more: www.waxcenter.com/careers

Apply