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Dispatch Director Jobs (NOW HIRING)

PRIORITY ONDEMAND

Dispatch Supervisor

Phoenix, AZ · On-site

Under the supervision of the Director of Communications, the Dispatch Supervisor will oversee all dispatching personnel within the communications center. The capacity of this position may include but ...

Priority OnDemand

Dispatch Supervisor

Phoenix, AZ · On-site

Under the supervision of the Director of Communications, the Dispatch Supervisor will oversee all dispatching personnel within the communications center. The capacity of this position may include but ...

Summit County, CO

911 Dispatch Supervisor

Frisco, CO · On-site

$87K - $104K/yr

Continuous Description Individuals in this position supervise and direct subordinate staff. Tasks ... Supervisors perform the duties of a 911 dispatcher as required. SUPERVISION * Supervisory ...

Partners Professional

Dispatch Coordinator

Brighton, CO · On-site

$23.50 - $24/hr

Dispatch Coordinator We are looking for a Dispatch Coordinator to join our team! YOUR ROLE The ... Direct yard drivers and commercials drivers to the correct dock doors/parking slips based on ...

Ritchie Bros.

Dispatcher

New Philadelphia, OH

Employees will also receive 15 days of PTO each year. * 2+ years customer service experience, 1+ years direct dispatch * Direct activities related to towing operations and on-time performance goals.

MV Transportation

Dispatch Manager

El Monte, CA · On-site

The Dispatch Manager is primarily responsible for, but not limited to: Job Responsibilities ... Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports ...

24Restore

Dispatch/Scheduler

Anoka, MN · On-site

Dispatch experience or willing to be trained * Ability to multi-task * Must be able to prioritize ... Answer and re-directing incoming calls * Take new loss information * Prioritize new losses

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$30K

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How much do dispatch director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for dispatch director in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.
More about Dispatch Director jobs
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Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Director of Dispatch Operations

National Health Transport

Miami, FL • On-site

Full-time

Re-posted 18 days ago

National Health Transport rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

DIRECTOR OF DISPATCH OPERATIONS
Full-Time | Reports to Chief Operating Officer
About National Health Transport
National Health Transport (NHT) is a leading private ambulance service operating across multiple districts in Florida. We provide critical ALS, BLS, and CCT transport services around the clock, supported by a dedicated team of dispatchers and call takers working 24/7 from locations around the world. As we continue to grow, we are seeking a dynamic and driven leader to take our dispatch operations to the next level.The Opportunity
We are looking for a Director of Dispatch Operations to lead, manage, and continuously improve all aspects of our dispatch center. This individual will oversee a team of approximately 40 dispatchers and call takers operating across multiple time zones. The ideal candidate is a forward-thinking leader who embraces technology-including artificial intelligence-as a tool to drive performance, efficiency, and service quality. This is not a role for someone content with the status quo. We want a self-starter who is constantly seeking ways to innovate, streamline processes, and raise the bar for the entire operation.Key Responsibilities
  • Direct and oversee all dispatch operations across NHT's service areas, ensuring seamless 24/7 coverage with remote teams operating worldwide.
  • Lead, supervise, and motivate a team of approximately 40 dispatchers and call takers, fostering a culture of accountability, professionalism, and continuous improvement.
  • Develop and implement operational policies, procedures, and performance standards that drive efficiency and service excellence.
  • Monitor key performance indicators including response times, on-time performance, and unit hour utilization; use data to identify trends and implement corrective actions.
  • Champion the adoption of AI-driven tools and emerging technologies to enhance dispatch decision-making, resource allocation, and operational workflows.
  • Coordinate staffing schedules to ensure adequate coverage during peak demand periods, including evenings, weekends, and high-volume events.
  • Serve as the on-site operations leader during disasters, severe weather events, and other emergencies requiring in-office presence and hands-on management.
  • Collaborate with district Directors, field supervisors, and senior leadership to align dispatch performance with organizational goals.
  • Manage quality assurance programs, including call monitoring, performance reviews, and ongoing training and development for dispatch staff.
  • Report directly to the Chief Operating Officer, providing regular updates on operational performance, staffing, and strategic initiatives.
Qualifications
  • Minimum of 5 years of experience in dispatch management, preferably within EMS, healthcare transport, or a related field-or demonstrated equivalent competency in a high-volume dispatch environment.
  • Proven track record of supervising and developing large teams in a 24/7 operational setting.
  • Strong detail orientation with a relentless focus on accuracy, compliance, and process improvement.
  • Demonstrated ability to leverage technology and data analytics to drive operational decisions; experience with or enthusiasm for AI-powered tools is highly valued.
  • Excellent leadership, communication, and interpersonal skills with the ability to motivate teams across remote and in-office environments.
  • Self-motivated and proactive, with a history of identifying problems and implementing solutions without waiting to be directed.
  • Flexibility and willingness to work evenings and be physically present in the office during disasters and other critical events.
  • Familiarity with CAD (Computer-Aided Dispatch) systems; experience with EMS-specific platforms is a plus.
  • EMT or Paramedic certification is a plus.
  • Strong work ethic and a commitment to the mission of providing outstanding patient transport services.
What We Offer
  • Competitive compensation commensurate with experience.
  • The opportunity to shape and lead a critical function within a growing organization.
  • A leadership team that values innovation, initiative, and results.
  • The chance to make a meaningful impact on patient care and emergency response across Florida.

National Health Transport is an Equal Opportunity Employer.

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