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Dispatch Director Jobs in Virginia (NOW HIRING)

MV Transportation

Dispatch Manager

Fairfax, VA · On-site

Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports ... Ensure dispatch protocols follow both client and company policies and procedures. * Organize and ...

MV Transportation

Dispatch Manager

Fairfax, VA · On-site

Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports ... Ensure dispatch protocols follow both client and company policies and procedures. * Organize and ...

Zūm

Dispatcher / Trip Coordinator

Roanoke, VA · On-site

$30 - $33/hr

This role encompasses the complete dispatch lifecycle--from daily route assignments and driver ... Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route ...

Zūm

Dispatcher / Trip Coordinator

Roanoke, VA · On-site

This role encompasses the complete dispatch lifecycle-from daily route assignments and driver ... Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route ...

MV Transportation

Dispatcher

Fairfax, VA

... direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures.

WillScot

Dispatcher

Manassas, VA · On-site

This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety ...

WillScot

Dispatcher

Manassas, VA · On-site

This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety ...

WillScot

Dispatcher

Manassas, VA · On-site

This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety ...

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Dispatch Director information

How does a Dispatch Director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

What are the key skills and qualifications needed to thrive as a Dispatch Director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

What does a Dispatch Director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.
What are the most commonly searched types of Dispatch jobs in Virginia? The most popular types of Dispatch jobs in Virginia are:
What are popular job titles related to Dispatch Director jobs in Virginia? For Dispatch Director jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Dispatch Director jobs in Virginia look for? The top searched job categories for Dispatch Director jobs in Virginia are:
What cities in Virginia are hiring for Dispatch Director jobs? Cities in Virginia with the most Dispatch Director job openings:
Dispatch Director jobs near you

Dispatch Manager

MV Transportation

Fairfax, VA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

79th of 97 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Dispatch Manager who will provide direction to and maintain two-way communications with all dispatchers while monitoring system performance and making adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, minimize service disruptions as a result of vehicle or operator availability or emergency situations.
Job Responsibilities:
  • The company vision, values and culture are understood, communicated and positively promoted.
  • Set positive example for dispatch agents by providing consistent support and positive leadership.
  • Responsible for positive employee morale and quality customer service.
  • Proactively assess staffing needs as determined by service hours and peak call periods.
  • Define and publish staff schedules based on service demand and in accordance with collective agreements.
  • Recruit, interview and select employees in compliance with MVT hiring practices and minimum standards of qualification.
  • Recommend personnel for promotion, demotion or reclassification.
  • Ensure prompt investigation and resolution of complaints and incidents as relates to direct reports and in compliance with company policy and collective agreement.
  • Impose discipline according to company policy and in compliance with collective agreements including suspension or termination of employment.
  • Participate in and advise senior management regarding labor relations strategies and relationships.
  • Respect and maintain the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Ensure dispatch protocols follow both client and company policies and procedures.
  • Organize and coordinate dispatch agent training programs for new hires and refresher customer service training programs for department personnel.
  • Prepares, verifies, and authorizes employee schedules and work records for payroll purposes.
  • Assigns work duties to qualified employees to ensure adequate coverage of all shifts.
  • Monitor dispatch performance as it relates to driver incidents, equipment failure, vehicle breakdowns, and other potential service disruptions.
  • Monitor dispatch agents to ensure timely communication of passenger cancellations or changes as required.
  • Provides dispatch coverage during peak service times and during employee shortages
  • Ensure dispatchers assign will-call and same day trips to available and appropriate. vehicles in order to ensure on-time performance, minimize wait and ride times and to maintain system productivity.
  • Ensure dispatchers document accurately and appropriately daily events related to service.
  • Manage vehicle pull-outs according to schedule and/or customer expectations.
  • Maximize wage to revenue percentages and minimize non-revenue and overtime wages.
  • Define and publish driver schedules based on service demand and in accordance with collective agreements.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.

Qualifications
Talent Requirements:
  • Three (3) years supervisory or management experience in the transportation industry. Supervisory experience of a work group in a different industry may be substituted at the company's sole discretion.
  • Substantial experience in the operation phases of a transit organization.
  • Excellent customer service skills.
  • Must have a strong working knowledge of Trapeze and the skills to resolve situational challenges.
  • Must work effectively with fellow employees and have strong leadership characteristics.
  • Must have good time management skills and ability to manage multiple tasks concurrently.
  • Requires flexible hours, including long days and weekends.
  • Must have the ability to recruit and develop staff to deliver reliable service product.
  • Knowledge of service area and system parameters.
  • Proficient in Microsoft Office software.
  • Demonstrated ability to manage with a "Safety First" attitude.
  • Paratransit experience preferred.

Knowledge, Skills, and Abilities:
  • Knowledge of windows-based computer operating systems and functional knowledge of word processing, spreadsheet and presentation software.
  • Strong organizational skills, filing and file maintenance.
  • Ability to read, write and speak English.
  • Ability to communicate effectively at all levels.
  • Able to use multi-line phone system.
  • Ability to handle multiple tasks accurately and effectively.
  • Ability to work independently and objectively.
  • Strong organizational and analytical skills.
  • Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff.
  • Provide excellent customer service and present a professional demeanor and appearance.
  • Maintain attendance within policy.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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